ORANGE COUNTY CONVENTION CENTRE, ORLANDO, FLORIDA JUNE 4 – 7 MDRT ANNUAL MEETING 2017 ORANGE COUNTY CONVENTION CENTRE, ORLANDO, FLORIDA JUNE 4 – 7 JUST PUT QUICK PRESENTATION SUMMARISING VISIT TO MDRT AND OF COURSE TO PROVE I ACTUALLY WENT TO SOME OF THE PRESENTATIONS!

Sunday 04th June Official Opening & Flag Waving Ceremony CURRENT MDRT PRESENTIDENT MARK HANNA OPENED THE CONFERENCE FOLLOWED BY MUSICAL INTERLUDE FROM WINNER OF AUSTRALIA’S X FACTOR DAMI IM WHO WENT ON TO REPRESENT AUSTRALIA IN THE EUROVISION OF ALL THINGS AND CAME SECOND! MOTIVATIONAL TALK FROM US TV STAR CHRIS BASHINELLI (SOPRANOS) FLAG WAVING CERMONY…….AS YOU CAN SEE I CAPTURED THE IRISH FLAG………NOT SURE WHO WAS WAVING IT THOUGH!

Main Platform Vinh Giang – Online illusionist Jump as high as you can in life but make sure there’s a net! Collaborate with as many of your peers as possible….fresh perspective often provides an unexpected outcome; https://www.youtube.com/watch?v=TtQdjTd4Znw Make sure you see the bigger picture; THE FOLLOWING VIDEO CLIP ILLUSTRATES THE IMPORTANCE OF PERCEPTION & HOW TAKING A FRESH LOOK AT THINGS CAN REALLY CHANGE YOUR PERCEPTION

Main Platform Dr Caroline Casey – Life Without Limits! Be Yourself and listen to your intuition Believe in your dreams and remember them! Life not defined by one moment Get out of your own way! Don’t be afraid to be who you really are CAROLINE IS CLINICALLY BLIND BUT DIDN’T REALISE UNTIL SHE WAS 17 WHEN SHE WENT TO GET HER DRIVING LICENSE PARENTS RAISED HER AS NORMAL CHILD, SENT HER TO NORMAL SCHOOL SO SHE THOUGHT EVERYONE WAS LIKE HER HAD DIFFICULTY ACCEPTING HER DISABILITY AND HAD A MENTAL BREAKDOWN AT 27 DECIDED THEN TO ACCEPT HER DISABILITY, RODE AN ELEPHANT ACROSS INDIA AND NOW CHAMPIONS THE RIGHTS OF PEOPLE WITH DISABILITIES IN MAJOR CORPORATIONS SUCH AS APPLE, GOOGLE & THE LIKES

Main Platform Jenn Lim – Delivering Happiness Happiness creates success Control and Change what we can, Adapt and Embrace what we can’t People never forget how you make them FEEL! Get the culture right in your business – 5 steps Inspire Assess Define – celebrate wins Live It Sustain JENN LIM IS CEO OF DELIVERING HAPPINESS AND ZAPPOS.COM. HER KEY MESSAGES WERE…….

Main Platform Peter Sheahan – CEO Karrikins Group, Inspiring Change Responses to Change Do Nothing Passive Aggressive Response Decide How & When Unlearn some of your bad habits Move before you NEED to move Disruption drives you one of three ways: PETER HAS BEEN NAMED ONE OF THE 25 MOST INFLUENTIAL SPEAKERS IN THE WORLD & SPOKE ABOUT CHANGE AND HOW TO ADAPT OUR BUSINESSES TO CHANGE. HIS KEY POINTS WERE….

Inspiring Change Drives your business towards volume Niche (Differentiated) Service Orientated Most choose to go NOWHERE! Embrace technology applicable to your business Only invest in technology/services that enhances your niche Embrace disruption – don’t become a Boiling Frog!

Lunch Session – Creating Exceptional Client Experiences Mike Staver Bridge the gap between Intention & Execution, no more excuses! Be able to control and influence the gossip Get REAL customer testimonials The more comfortable you are, the more scared you should be! Biggest fish are in the roughest water! Manage your energy, not your time. Time is limited, energy is NOT! Sell the Experience you create for the customer via the following; MIKE STAVER IS AN INTERNATIONALLY RESPECTED COACH AND SPEAKER AND IN MY OPINION WAS ONE OF THE BEST PRESENTERS AT THE CONFERENCE MIKE SPOKE ABOUT EXCUSES AND…………………… REALLY GOOD POINT……..WE’RE ALL POOR AT MANAGIING OUR TIME AND WE SHOULD FOCUS MUCH MORE ON MANAGING OUR ENERGY AND TIME MANAGEMENT WILL LOOK AFTER ITSELF

Certainty Extent to which your customers feel significant Esteem – degree to which they feel better as a result of dealing with you……..tell it as it is! Why don’t people change? The need to be right…… The need to be in control…… The need to be all things to all people……

Six simple steps to Change Accept your current circumstances (do inventory) Take Action…………..quickly! Take Responsibility Commit to new habits Gratitude……….3 mins every day feeling grateful! Kindle your relationships