Solar, according to Click July 2017

The basics 1. How solar works 2. Solar plans

How does solar work? Solar panels convert sunshine to electricity for household use. The electricity can’t be stored, so any excess that isn’t used up will be fed back to the grid. Customers get paid a Feed-in Tariff for returning the power to the grid. For additional power requirements, customers will import from the grid just like non-solar customers. FiT credits are refundable once every 12 months or when they accumulate to the amount of $100. $ $

Solar terminology The Grid: Feed in Tariffs: Solar Buyback Refers to the electricity transmission and distribution system run by large utility companies. Feed in Tariffs: FIT’s is the compensation paid to the customer for exporting electricity back into the grid. FIT’s differ by governments, retailers and from both from state to state, as well as when they had their meters installed. Solar Buyback Solar buyback schemes are designed to encourage more renewable energy usage and create green jobs. A buyback scheme is where the customer is paid to put electricity back into the grid to encourage the use of renewable energy. Gross metering: These meters measure the export and import of your electricity separately. Any power the solar panels are generating is going straight to the grid, so the customer gets paid for every single unit of power they generate. Net Meters: A net metering system combines the generation of the solar system and the household’s consumption and calculates the net outcome of the export and import. The net energy used or produced is either purchased from or sold to the power company. Net meters calculate “excess” power, so power goes through the house first. Anything running in the property is running of the solar panels and any excess power will go back to the grid.

Government solar programs About government programs Customers who decide to go Solar by having panels installed on their roof. Customers who have recently moved into a new property which already have panels. What happens at roll off Once the solar scheme has ended, customers “roll off” – meaning they will no longer receive the government feed in tariff. They will still be eligible for retailer funded tariffs and there is no other change to their account. These customers will be on the hunt for the best feed in tariff available and will be interested in Click Energy’s market leading offers Meter swap over With the ending of the government funded solar programs, customers may find it advantageous to go change to Net Meters. Click Energy does not offer meter installation but can assist the customer to facilitate this with their distributor.

Solar customers Where do Solar customers come from? Customers who decide to go Solar by having panels installed on their roof. Customers who have recently moved into a new property which already have panels. Solar customers must be on Solar plans If a customer has solar panels on their roof, they must take one of the solar plans. We are unable to provision these customers with a non solar plan because of their meter types. With Click it’s BYO panels Click Energy does not offer panel installation Customers must have solar panels installed and solar meter configured before they can be sold a Click Energy solar plan. Customers who had panels installed by other energy retailers eg AGL, Orgin, are welcome to switch to Click Energy. However, they may be faced with exit fees depending on their original arrangement with the installing retailer. Upgrading Existing customers who install panels can upgrade to a solar plan by calling in to customer service

Solar by Click 1. the Click difference 2. Choosing a plan

Components of a solar plan Solar plans Components of a solar plan Rates Pay on Time Discount Feed In Tariff Usage rates. Daily supply charge. Discount for paying by the due date. Retailer-funded FiT for solar customers. “retailer FiT” Feed in tariffs offered by Click are over an above any government tariff Please refer to IBO asset pack for latest range of solar plans

The Click Difference Choice of Solar Plans No Lock in Contract Click Energy offers at least 2 solar plans in each state. These plans vary in their configuration of discount and feed in tariff. No Lock in Contract As with all Click Energy plans, you are not tied down to any fixed benefit term, and are free to leave at any time. Great value plans and great service Like all other Click Energy plans, the Click Solar plans feature discounts off usage and supply which don’t expire, no lock-in contracts and the support of our award-winning service team. And not to forget, some of the best retailer-funded Feed in Tariffs in the market!

Choosing a solar plan Choice of Solar Plans Here at Click, we understand that not all solar customers are the same. Our customers have varied system sizes and also have different usage patterns. By having at least 2 plans to pick from in each state, we can cater to the needs of all our customers. Size does matter – but so does usage The size of the solar system determines how much power is generated – bigger systems generate more. However the choice of plans lies also with the customer’s usage pattern. If the power generated is consumed by the household, and the customer needs to draw excess from the grid, then a high FiT may be less valuable than a high discount Still unsure? Do a Bill Comparison The simplest way to check which plan works better is to do a bill comparison Use the quote tool to enter the customer’s usage and solar export from their last bill. Swap between the plan options to find the best fit for your customer.

Picking a plan What size systems do they have? How do they use their energy? What kind of solar customer are they? Which plan works for them? Low daytime usage High solar export Net exporter: Choose the high FiT plan Large solar system High daytime usage Low solar export Low, primarily daytime usage Net exporter Net user: Choose the high discount plan Small solar system High usage or mainly evening usage Net user Still Unsure? Use the quote tool and do a Bill Comparison