Measuring and Reviewing Performance Jason Warren

Agenda HSG65 and OHSAS18001 Plan Do Check and Act Why do we measure performance The difference between audits and inspection What should I audit How do I audit What about the findings of the audit Good starting points

HSG65 and OHSAS18001 Standards for the implementation of H&S Management High degree of similarity in their content Identify the issues Set the standards Plan what needs to be done Organise who is going to do it Equip them to do so Do it Check it has been done Check that it worked Learn from the feedback to continually improve

Management Control Loop HSG65 Plan Do Check Act

Why do we measure performance To ensure that you are managing the risks To give you confidence that you are doing enough To identify what you can do better To show you care about H&S To promote a H&S culture

The difference between audits and Inspection Broad goals: Both strive for a safer workplace that complies with all regulations and standards. Safety checklists: Both may use a safety checklist that includes relevant standards, best practices, and other recommended precautions. Inspection: A safety inspection looks for safety hazards and unsafe practices throughout a facility. Often closed questions requiring Yes/No answers. Usually performed by those familiar with the workplace Audits: A safety audit evaluates safety programs and practices within an organization. Usually performed by an independent person from outside the company or maybe another department.

The difference between audits and inspections More regular than audits Checklist driven (Yes/No with brief comments) Determine whether safeguards are in place Examine whether the equipment presents any hazards Gather air, water, and other samples to test for hazardous substances Observe work practices to identify unsafe actions Conditions that present a hazard are to be corrected or controlled immediately

The difference between audits and inspections Higher level (processes, roles and responsibilities, training provision, etc.) Measure and collect information about a safety program’s reliability and effectiveness Look at whether a safety program meets the company’s stated goals Examine safety training Active (routine) and reactive audits (e.g. accident investigation) Shortfalls may take longer to implement such as A change to documented procedures Amendment to a training regime or Change in safety culture (Everyone involved)

What should I audit Auditing the high-level Breakdown the audit into manageable chunks Policy Arrangements Roles and Responsibilities Risk Assessment Safe Systems of Work Health Surveillance Training and Competence of Workforce Effectiveness of Management and Supervision Enforcement Performance Monitoring Communication - Consultation and Involvement with the Workforce Accident Investigation – Promote Workforce to Report Near Misses Inspections are easier to determine – Fire Safety Example – Extinguishers, alarms, emergency lights, FRA, Fire drills Audits are more difficult as they relate to higher-level issues. When you undertake accident investigation you are striving to determine the root cause. So somebody may have cut their hand and the inspection would have identified a lack of PPE. However, the audit would have identified that the risk hadn’t been identified, the operative hadn’t been made aware of the RAMS, training might not have been given,

How do I audit Have a clear understanding of what you are going to audit Have the right equipment Talk to people – Involve them in the audit Give enough time and effort Don’t just carry out an inspection Try and establish the root causes of what is going wrong Put in place realistic and affordable improvements Tell the decision makers about your findings

What about the findings of the audit Gather feedback and learn lessons from what hasn’t gone so well Consider realistic additional controls Amend processes and procedures Implement additional training Provide additional supervision Enforcement of policies (wearing PPE, following procedures, discouraging horseplay) Discipline those that ignore the processes

What about the findings of the audit Remember that this is a cycle of events. If the policies, procedures and control measures have changed then these will need to be reviewed to ensure they have achieved the desired results.

Good starting points HSG65 identifies resources in Part 4 Leading for health and safety Management systems Attitudes and behaviours Measuring and reviewing performance Worker consultation and involvement Competence Specialist advice and other organisations that can help Process Safety

Questions