You Decide. Your Help An Introduction to Self-Directed Services LEARNING MODULE Part 1: Understanding Self-Directed Services Part 2: Putting Self-Directed Services into Action *Part 3: Talking about Self-Directed Services

An Introduction to Self-Directed Services Learning Objectives Understand the basics about self-directed services Answer basic questions Identify situations when this option could be used Initiate steps to start services Inform others about self-directed services Notepad and pencil

An Introduction to Self-Directed Services Self-directed services make it possible and easier for people to get the right kind of help to live at home. Above all, they provide a way for individuals and their family caregivers to continue doing the things that matter most. Notepad and pencil

Part 3: Talking about Self-Directed Services TOPICS DISCUSSED Review Self-Directed Services Speaking with confidence about Self-directed Services and fiscal support entities Answering basic questions about Self-directed Services Books with apple on top

Review – What are Self-Directed Services? You Decide Kiosk Card

What are the Barriers? Not heard of options Fearful of trying something new Not connected with assistance to use option Not sure how to find and employ workers Stone wall

Principles that Guide Talking About Self-Directed Services Recognize that everyone has preferences Assume individual has the capacity to make choices and decisions Recognize an individual can start with low cost services & supports Business woman listening to presentation

Tips for Talking about Self-Directed Services Use open-ended questions and avoid jargon Be accurate – but avoid difficult words Use simple stories and help them visualize Anticipate the tough questions and practice the answers Adult woman speaking to group

Tools You Can Use You Decide. Your Help. Kiosk Card Videos on Live Well At Home website Self-Directed Services Process diagram You Decide Kiosk Card

Self-Directed Services Process Self-Directed Services Process chart

Speaking Points You decide. Your help. Who provides the help Choice What help is needed within the budget Budget Control When the help will be provided Flexibility How much of the process to take on Responsibility Speaking Points Chart

Memorize, Personalize, and Practice the Script “This service allows you to employ familiar , trusted workers. They complete paperwork just like when getting a job elsewhere. You sign their timesheets. There are providers who can help you employ workers, and buy other support you need.” You Decide Kiosk Card

Tell a Story: Use the Nelson & Brunz Family Experience Fewer illnesses and less hospitalizations Control of spending budget More time with family Less stress for caregiver Greater family participation Female holding elder male’s hand

Talking About FSE Services Act like a bookkeeper Make it easy to correctly employ workers Maintain employment and financial account records Charge a small fee, but offer needed service Adding machine with receipt paper

If you hear… Triggers for Self-Directed Services Conversation “I would like to take Mom out of the nursing home…” “We need to find helpers who speak Spanish…” “I feel bad my daughter has to help me…” Question Mark

Check Your Knowledge When telling someone about self-directed services, it’s important to (select the correct answers): 1. Tell a success story 2. Tell them they do not have to figure it out alone 3. Tell all the details at once 4. Talk about their community living goal Check boxes

Equipping You for Success Personalize your “elevator speech” Connect with other professionals Connect with individuals using SDS and FSE services Listen for “if you hear” statements Watch the videos Dartboard with dart in the center

You have completed the 3-part series of the e-learning module, “An Introduction to Self-Directed Services.” An evaluation and certificate will be emailed to you so you can receive credit for your learning. Thank you for participating. Dartboard with dart in the center