GGUS New features and roadmap H. Dres, G. Grein, O. Dulov (GGUS) 2013-09-18 GGUS - New features and roadmap, TF Madrid

GGUS - New features and roadmap, TF Madrid Overview Roadmap Major topics Migrate GGUS to the xGUS framework Alternative access for users without certificate Alarm Tickets in case of failure of the OpsTools New collaborations GGUS fail safe architecture 2013-09-18 GGUS - New features and roadmap, TF Madrid

Migrate GGUS to the xGUS framework Motivation for the migration Pre-condition for requested development items Profit from the common framework GGUS slowly grown over the years xGUS developed as a clean, modular and flexible “re-write” of the original GGUS Modular framework with useful features: Additional authentication via shibboleth Personalized dashboard Customizable layout Modules for news/downtimes/events Improved security and maintainability Flexible for new interfaces 2013-09-18 GGUS - New features and roadmap, TF Madrid

New GGUS xGUS framework User – Support staff – Portal Administrators xGUS for NGI‘s GGUS Other xGUSes xGUS local helpdesk SOAP JSON REST XML RPC (develop- ment) External Clients Web frontend OCI DB-conn (read) ARS Server SOAP Inter face External Helpdesks GOCDB OIM Logic layer Ticket data | Portal data | User accounts Oracle DBMS User access rights VOMS Database 2013-09-18 GGUS - New features and roadmap, TF Madrid

GGUS - New features and roadmap, TF Madrid Authentication GGUS requires x509 certificate for authentication Request to offer alternative ways to access GGUS without certificate. With the common framework shibboleth authentication will be made available for all instances, GGUS included xGUS provides already the Shibboleth authentication Swiss instance (NGI_CH) is configured for this access. Access to GGUS using Shibboleth is currently in testing phase. The challenge was to configure one system as Service Provider able to handle with multiple Identity Providers. 2013-09-18 GGUS - New features and roadmap, TF Madrid

GGUS - New features and roadmap, TF Madrid OpsTools Alarm Ticket Alarm tickets via GGUS against WLCG T1 sites Similar ticket workflow for critical operational tools Concerned Ops Tools - Messaging - Operations Portal - GOCDB - SAM Dedicated web form to open OpsTools alarm tickets Restricted to authorized alarmers Alarms trigger notification to emergency contact email 2013-09-18 GGUS - New features and roadmap, TF Madrid

GGUS - New features and roadmap, TF Madrid OpsTools Alarm Ticket OpsTools Alarm Ticket 2013-09-18 GGUS - New features and roadmap, TF Madrid

Status of new collaborations Integration of Mapper project xGUS helpdesk for Mapper project Minor details under discussion Maybe online in Oct. Screenshot of the current status 2013-09-18 GGUS - New features and roadmap, TF Madrid

Status of new collaborations Integration of „Desktop Grids“ as new support unit CMS - CERN Savannah will be decommissioned end of 2014 - CMS will use GGUS directly - discussion about specific requirements early Oct. DANTE - EDUPERT - Discussion started XSEDE - new interface to GGUS on the basis of RT? - ticket routing via OSG? 2013-09-18 GGUS - New features and roadmap, TF Madrid

GGUS fail safe architecture Primary system at one virtual environment (CN) Replica at different virtual environment (CS) Integrated in 24/7 on-call-service In case of failure switch to replica, constant URL Test environment already established 2013-09-18 GGUS - New features and roadmap, TF Madrid

GGUS - New features and roadmap, TF Madrid Timetable Roadmap Task Completed by Alarm Tickets for the OpsTools October 2013 release New collaborations Dependant on requirements Migrate GGUS to the xGUS framework End of 2013 / early 2014 Shibboleth authentication New fail safe architecture (right after the migration) 2013-09-18 GGUS - New features and roadmap, TF Madrid