Sequencing of Strategic Initiatives Launched Completed Discovery Completed Not Yet Launched CIO SPONSOR HUIT LEAD AREA FY14 FY15 FY16 FY17 FY18 BEYOND Anne Margulies (HUIT) Alan Wolf Technologies Gabriele Fariello (SEAS) Don Oppenheimer (HKS) Suzanne Wones Alan Wolf/ James Cuff Jason Shaffner Steve Gallagher (HBS) Mitch Rogers Stephen Ervin (HSD) Dan Hawkins (HDS)   Platforms Michael Milligan Don Oppenheimer  (HKS) Jason Snyder Taso Markatos (CSPH) Rainer Fuchs (HMS) Anne Margulies  (HUIT)  Steve Gallagher (HBS)  Anne Margulies (HUIT) Strategies Christian Hamer Anne Margulies Jefferson Burson Rob Oatman (GSE) Alan Wolf Jason Snyder Pratike Patel (HLS) Ellen Gulachenski Teaching and Learning Technologies Data for Learning Analytics Online Access to Scholarship Big Data for Research Student Information System Access to Institutional Data Video Harvard Phone Collaboration Tools Cloud Identity and Access Management Enterprise Architecture Information Security BC/DR UX, Mobile, & Accessibility Vendor Management

Strategic Initiative Goals and Visions – FY17 September 2016 Area Initiative Future State Vision Strategic Objectives To Be Delivered (Blue deliverables related to service delivery) Launched Completed Teaching and Learning 1. Teaching and Learning Technologies (TLT) A set of faculty-friendly, student-­focused technologies that support teaching and learning across all Harvard schools, facilitate pedagogical innovation, and contribute to educational research. Provide core teaching and learning technologies to all Schools (Canvas) Support pedagogical innovation and research on learning via HarvardX and VPAL Establish strong Harvard TLT community based on actual partnerships with faculty and with academic support professionals Cultivate open source community around component development that complements core technologies iSites to be decommissioned (migrated 1500-2000 sites; eliminated 1000 sites); ~500 to be decommissioned School-based learning management systems to be decommissioned FY14 FY17 2. Data for Learning Analytics Seamless access to data and the strategies and tools to employ data to improve learning outcomes, enhance teaching and learning research, and inform policy and governance decisions.    Build infrastructure to integrate and share learning analytics data (edX, Canvas, Mediasites) Develop and document a sustainable learning analytics data service Definition of service that HUIT is currently delivering to VPAL FY15 (as part of TLT) Sched FY17 Research 3. Online Access to Scholarship and Knowledge Easy and open global access to Harvard’s research, scholarship, and knowledge. Develop and deploy easy to use tools for online access to and discovery of Harvard’s knowledge and scholarship Build a stronger and, where appropriate, University-wide set of resources and capabilities (organization, process, and technology) to support digital storage, dissemination, and preservation of Harvard-based scholarship and research Design and implement methods and technology to help organize, store, and preserve research data for future access and reuse N/A FY16 4. Big Data for Research (Infrastructure & IT Organization) A robust, scalable, and sustainable technology foundation and IT skills to ensure Harvard’s ability to handle and analyze Big Data sets across diverse disciplines. Establish a Harvard University Research Computing (HURC) function to formalize current informal collaborations Collaborate to deliver common technologies that will make research computing easy and seamless to faculty, whether they are in Cambridge, Allston or Longwood Develop a collective approach to recruiting, developing, and retaining highly skilled research computing staff Determine common approach to cloud, data retention, and data management for research Admin 5. Student Information System A unified student information system that delivers complete and accurate data, supports seamless enrollment and teaching across schools, and enhances academic planning and administration through a best-in-class online user experience. Provide seamless enrollment to students and faculty across the University Simplify and improve access to secure, accurate student-related data Rollout for GSD, GSE, HKS, and CSPH Replace cross-registration system 6. Access to Inst’l Data and Systems Integration Administrative data across the University is accurate, timely, easy to understand and access. N/A: Not yet launched University Data Management glossary Define sponsored data management service Sched FY17 Sched FY18 Common Platforms 7. Video A cost-effective set of University-wide shared digital video services and resources, achieving economies of scale and ever-increasing integration across the entire lifecycle of digital video content production/management/consumption Develop video retention policy Assess current available platforms and future viability Develop video service strategy with sustainable business model Storage strategy Service delivery model FY15 8. Unified Communications – Harvard Phone The availability for all faculty, staff and researchers across Harvard of a self-provisioned, easy to use, integrated set of communication tools and methods accessible from anywhere at any time and from any device. Reduce legacy infrastructure and lines Offer simple service packages Offer enhanced service set with neutral cost Empower schools and users with self-service tools Simplify provisioning and billing models Over 22,000 users to be converted to Harvard Phone Sched FY18 9. Collaboration Tools Harvard students, faculty, and staff have access to an interoperable set of easy to use collaboration tools to communicate, share information & collaborate on school or work related activities with each other and with external parties from anywhere at any time. Reduce the existing number of email and calendaring systems across the University Deliver and support solutions for individual file sharing within and outside of Harvard Deliver and support solutions for group file sharing within and outside of Harvard Roll out guidance and training that help the community effectively use provided tools OneDrive for personal file storage Strategy for group file sharing Strategy for adoption 10. Cloud A cloud computing strategy and services that minimize risk, lower costs, and increase agility in the deployment of IT. Establish shared cloud services to reduce costs and improve IT efficiency Streamline the delivery of cloud services through self-service and automation Ensure Harvard’s cloud applications and data are maintained securely Define cloud service for delivery Determine dual vendor strategy and guidelines 11. Identity and Access Management Users, application owners, and IT administrative staff have secure and easy access to computer resources across the University. Simplify and improve access to applications and information inside and outside of the University Make it easier for faculty, staff, and students to research and collaborate within the University and with other institutions Improve the security profile of the University Establish a strong foundation for IAM to enable user access regardless of new and/or disruptive technologies Group services established with standard Reference Groups & HarvardKey integration IAM program transitioned into a steady operating state Foundational Strategies 12. Enterprise Architecture A more coherent, flexible, cost effective technology environment across the University. Deliver an enterprise architecture that drives technology and development standards across Harvard Develop a common approach for integration across enterprise applications, processes, and data Establish an enterprise architecture community of practice Develop an enterprise architecture resource library and training Deliver foundational Enterprise Architecture artifacts (website and documentation) Establish the ETAB as the go to technical standards body Sched FY18 13. Information Security An ongoing information security operation that enables everyone at Harvard to be a good steward of the institution’s information. Transitioned to annual HUIT goals Transitioned to operations 14. IT Business Continuity / Disaster Recovery Business continuity and disaster preparedness strategies across Harvard that ensure proper safekeeping of digital enterprise assets through strong, comprehensive, and where appropriate, shared data protection capabilities and IT disaster recovery plans at the University and school level. Define a cloud backup strategy Define Central Administration Critical Business Functions Create DR plans for Cloud migrated apps FY17 (dependent on Cloud) 15. UX, Mobile, & Accessibility Consumer-grade, easy to learn and use technology experiences that accommodate personal preferences and needs. Define User Experience/Mobile/Accessibility best practices Establish User Experience/Mobile/Accessibility shared service Establish a User Experience/Mobile/Accessibility community of practice Develop a User Experience/Mobile/Accessibility resource library and training Develop HUIT policies for content, application and vendor accessibility Propose services to support accessibility testing for web apps 16. Vendor Management Establish a University-wide set of practices and policies that provides useful guidance and tools for the procurement and management of IT services and products. Establish a platform(s) for simple, efficient commodity IT procurement Define uniform best practices for IT to engage with the community to deliver complex IT solutions Adopt lifecycle approach to IT procurement and vendor management: vendor selection and contract negotiation, centralize on single contract management system (Novatus), ongoing vendor management and relationship management Define CIO Council strategy for vendors with spend over a certain threshold Increase reporting on vendor attributes and agreements = Current Status