Microsoft 2016 10/31/2017 12:24 PM THR2211 Welcome to the Machine Insights from factory style Enterprise Voice Transformation Alan Shen Vice President Professional Services Glen Brumpton UC Practice Manager Jürgen Pfeiffer Global Voice Transformation Acceleration Practice Manager © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 2016 10/31/2017 12:24 PM What’s in it for you? Learn about a Unify² offering dedicated to EV Site transformation. Benefit form our learnings and best practices. Avoid costly learnings and headache by going beyond the obvious topics. “If we would continue replacing PBXs one after another, we would be finished 2050” – Global Enterprise Customer © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The End State Achieve the business case with a modern IT strategy 10/31/2017 12:24 PM The End State WAN + PSTN Achieve the business case with a modern IT strategy Cost savings through simplification/standardization EV/Modern Voice as single PSTN solution offering Homogeneous Environment PBXs decommissioned Consolidated infrastructure Easily transition to the cloud Centrally managed © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Start Here… Heterogeneous Infrastructure Multiple PSTN providers 10/31/2017 12:24 PM Start Here… PSTN Heterogeneous Infrastructure Multiple PSTN providers Different EOL dates for PBXs Regional Contracts with Carrier and PBX maintainer Maintenance contracts mismatch SLA requirements Multiple Network Providers All kinds of PBX vendors MPLS INET VPN MPLS INET VPN © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

On-Site Examples (Small and Large) Microsoft 2016 10/31/2017 12:24 PM On-Site Examples (Small and Large) Physical Access System Access Cable lengths and connectors Power Air conditioning Configuration © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10/31/2017 12:24 PM Define your Solution Catalog For non-standard devices ensure you don’t get stuck at every site Two target audiences: local decision makers Implementers Clear IF  THEN rules Fax Machines, Door Openers, Legacy Conference Phones, DECT Systems, Trader Workplaces, Overhead Paging Systems, Emergency Wall Phones, Advanced Call Pick-Up Groups, Advanced Boss/Admin solutions, Call recording, Analog Gateways / ATAs, … © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Define your Design Templates For SBCs and Analog Gateways 10/31/2017 12:24 PM Define your Design Templates For SBCs and Analog Gateways Standard Designs High Availability/BCP Design Naming Conventions Routing preferences Least cost routing Default Routing Tables SBA/SBC Management System © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

To Go Fast…Start Slow Optimize process Make the upfront investments Microsoft 2016 10/31/2017 12:24 PM To Go Fast…Start Slow Optimize process Small improvements have a big impact Process impact of 10 – 30 sites “in flight” simultaneously Make the upfront investments Plan for a service catalog, design templates, standards, change management, etc. Start with a handful of pilot sites and optimize from there Site Count 1200 900 Impact of process optimization 600 300 2017 2018 2019 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The Needs of the Many…The Needs of the Few Microsoft 2016 10/31/2017 12:24 PM The Needs of the Many…The Needs of the Few Standardization Centralization Governance Budget Schedule Site Level Global Optimize to each site’s transformation schedule Minimize cost per site Deliver features as required by site Transform X sites over Y years Scaled Cost Optimization Deliver standardized feature capabilities © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Remember that it’s a User Transformation 10/31/2017 12:24 PM Remember that it’s a User Transformation A successful EV transformation project needs to be holistic. Infrastructure is important but the user experience even more so. End user training Help Desk preparation Tier2/Tier3 support preparation Executive/Admin onboarding Quick reference guides Online training User satisfaction surveys and analysis User communications Device selection and distribution © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Who’s involved Make it happen with all interaction and handovers 10/31/2017 12:24 PM Who’s involved Make it happen with all interaction and handovers Customer Global Level Global Project Manager Global Technical SfB Service team Active Directory Team SfB operations team Global procurement Network / WAN Team Firewall / Security Team Learning & Development team Customer Site Level Project Manager Site Coordinator PBX Engineer Local SfB / SBC support Local procurement Other 3rd Parties PSTN providers WAN providers Datacenter supply company SBC vendor Vendors from solution catalog (e.g. call center) © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10/31/2017 12:24 PM Thank you! Visit our booth to learn more about our how we can help you accelerate your site transformation to SfB. Please attend all of our Ignite presentations: Transform the Way You Manage SfB – Wed, 4pm, C111 Deliver and Manage SfB in the Cloud – Tues, 2:50pm, Theater1 Welcome to the Machine – Tues, 11:05am, MVP Hub Talk 1 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session 10/31/2017 12:24 PM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10/31/2017 12:24 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Typical Goal - Online Achieve the business case with cost savings 10/31/2017 12:24 PM Typical Goal - Online WAN + PSTN Achieve the business case with cost savings Enterprise Voice as single PSTN interface Homogeneous Environment PBXs decommissioned Consolidated Centrally managed Express Route Express Route Express Route © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Break it down – Global to Local Global Voice Design Standard Designs Standard Solutions Naming conventions Expectation Setting Community and Governance Work 1 x Country Design per Country Site categorization (Hub or Satellite site) Country dialing rules Legal Requirements N x Site Designs Customize Standard Designs Implementation Description Best practice

Site Level Project Phases Convincing / Evaluation Survey Design Implementation

High Level Project Management for 1 site T= -100d T= -80d Survey Phase T=0d Design Phase Implementation Phase Local IT Central IT Transformation Project Team Other Third Parties