CENTRE OF EXCELLENCE WHICH GENERATES PROFESSIONALS Evaluate Empower Engage CENTRE OF EXCELLENCE WHICH GENERATES PROFESSIONALS Permit No. 61478 Authorized by KNOWLEDGE & HUMAN DEVELOPMENT AUTHORITY

Warmest wishes from Svarna Training Institute! OUR VISION Warmest wishes from Svarna Training Institute! It gives us great pleasure to introduce you to Svarna Training Institute. We are a team of professionals dedicated in bringing real time quality to your training needs. Our mission is to create competent, capable and dynamic professionals who take training based learning to another level. Our bouquet of corporate programs bouquet include not only essential corner stone training programs such as Winning at Communication Skills, Sales & Marketing, Creating Service Excellence & Professional Self Development courses which aim at soft skill enhancement, but also superior & sophisticated programs that have the cutting edge in Training & Development. These programs are globally recognized & redefine paradigms in the Human Resource sector.

OUR BOUQUET OF TRAINING PROGRAMS

MANAGEMENT COURSES Sales & Marketing Business Administration HR Public Relation & Media Corporate Communication Administration & Secretarial Training

PROFESSIONAL SELF DEVELOPMENT Problem Solving Decision Making Managing Work Place Conflict Leadership Development Managing Stress Managing Time for Professional Success Creating Winning Teams Personal Effectiveness Managerial Effectiveness

BASIC ARABIC / BASIC FRENCH LANGUAGE COURSES The UAE being a cosmopolitan world hub, bilingual ability has become a watch word for all. With many nationalities converging and burgeoning growth opportunities in every sector, languages are becoming vehicle for forging robust business and personal relationships. BUSINESS ENGLISH SPOKEN ENGLISH BASIC ARABIC / BASIC FRENCH IELTS / TOEFL

IT COURSES Autodesk AutoCAD 2016 Autodesk 3ds Max 2016 Autodesk Revit MEP Autodesk Revit Architecture Autodesk Revit Structure IT COURSES

      EVENT MANAGEMENT TRAIN THE TRAINER FINANCE COURSES  LOGISTIC & SUPPLY CHAIN MANAGEMENT  CUSTOMER SERVICE TRAINING  EVENT MANAGEMENT  TRAIN THE TRAINER  EMOTIONAL INTELLIGENCE-EQ-I 2.0

OUR CUSTOMIZED TRAINING PROGRAMS FOR CORPORATES Problem Solving & Decision Making 1 Administrative Support 11 Critical Thinking 21 Leadership And Influence 31 2 Advance Selling Skills 12 Customer Service 22 Managerial & Leadership Skills 32 Proposal Writing Customer Relationship Management 3 Advance Negotiation Skill 13 23 Managing A Successful sales Team 33 Public Speaking   Assertiveness And Self-Confidence PRM- Professional Relationship Management 4 14 Delivering Constructive Criticism 24 Meeting Management 34 5 Basic Selling Skills 15 Employee Motivation 25 Managing own key competencies 35 Sales Fundamentals 6 Body Language Basics 16 Effective Communication Skills 26 Negotiation Skills 36 Spoken English 7 Business Writing 17 Effective Team Player 27 Organising Meeting & Events  37 Stress Management 8 Communication Strategies 18 Event Management 28 Overcoming Sales Objections 38 Strategic Marketing 9 Conflict Management 19 Interpersonal & Communication Skills  29 Personal Effectiveness 39 Teamwork And Team Building 10 Creative Problem Solving 20 Key Account Management 30 Presentation Skills 40 Time Management

TRAINING METHODOLOGY Svarna’s training methodology and approach to transferring knowledge is constantly reviewed and updated. We ensure that we bring the most up to date teaching methods and techniques to our courses.

OUR PREMIUM CLIENTS

TESTIMONIAL We have completed a series of training and coaching sessions with Svarna. The training and coaching were customized to our business and included role-plays of actual customer scenarios. I’ve seen an improvement in our service levels already, in addition to increased confidence in our employees’ ability to provide outstanding service to our customers. Another benefit is better internal communications with my employees. I recommend hiring Svarna Training Institute to create a culture of ownership among your employees. That has helped us improve the service we are providing our customers. Mr. Ahmed Samir Khidr, HR, FNG GROUP "Svarna Training Institute delivered a customized customer service workshop to my employees. They taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale.  Svarna Training institutes has an excellent trainer and made the learning fun. My employees were able to implement what they taught them very quickly and with great results. I would recommend Svarna to any company that wants to hold on to their customers!“ Mr SALEH KHALIFA , PRO AND PERSONNEL MANAGER AL FAJER SMS SERVICES

TESTIMONIAL We recently employed Svarna Training Institute to deliver a series of training workshops to our Senior and Mid-Level management staff. The training quality and standards provided by the trainer was excellent. Every training session has something new and packed with innovative training ideas. Svarna uses real life experiences and engaged our staff and got their buy-in to these changes.   Mohammed Zahoor, Training & Development Department, ENOC "Please accept my appreciation for the workshop of learning assistants, The learning Assistants here at The Sheffield Pvt.School were pleased with the topics covered and the treatment they received. Understanding ones own belief system and values impact in the working environment is integral to positive work ethics and outcomes. From some feedback i received, long term " issues" were also resolved!  Thank you once again SVARNA, Shari N. Franklyn, SENCo and Mentor For Learning Assistants The Sheffield Pvt. School

TESTIMONIAL "Svarna’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. Svarna’s Trainer worked with our team in both a group setting as well as in one-to-one settings. Their training focused on customer service quality and telephone etiquette. I would recommend Svarna Institute services to anyone that wants to achieve the highest possible customer service results. We look forward to working with them again in the future.”   Mr.Salim Ahmed, Procurement Dept., SEMBCORP SALALAH O & M SERVICES COMPANY (LLC) 

Al Fajer SM Services LLC

TEAM BUILDING

SUPERVISORY SKILLS

business writing skills

EFFECTIVE TEAM PLAYER

FUJAIRAH NATIONAL GROUP TRAINING

(Learning Assistance Training) SHEFFILED SCHOOL (Learning Assistance Training)

CONTACT US info@svarnainstitute.com www. svarnainstitute.com Successful training requires skilled practical trainers, who are capable of sharing their practical understanding in a unique environment, where every trainee and individual can grow & learn. Office # 310, 3rd floor AL Khaleej Centre, Near Al Fahidi Metro station, Exit # 2 Mankhool St, Bur Dubai. United Arab Emirates info@svarnainstitute.com www. svarnainstitute.com +971-4-3969296

THANK YOU Successful training requires skilled practical trainers, who are capable of sharing their practical understanding in a unique environment, where every trainee and individual can grow & learn. SVARNA is committed to ensure that every trainee achieves as much as possible during their time with us, and we provide tangible enhancements to the professionals who enrol with us.