Chapter 4 The Social Service Delivery System Social Work An Empowering Profession Seventh Edition Brenda DuBois & Karla Miley This multimedia product and its contents are protected under copyright law.  The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program. Copyright © 2011 Pearson Education Inc. All rights reserved.

Social Service Delivery Public Social Services Local, state, federal laws Part of government Bureaucratic hierarchy Funded by taxes Civil service hiring Private Social Services Agency bylaws May have affiliation with national organizations Shared management Private sources of income Agency standards for hiring Copyright © 2011 Pearson Education Inc. All rights reserved.

Practice Context CSWE EPAS 2.1.9 Social services are typically classified as either public or private. What are the benefits of a social service delivery infrastructure that is built on both public and private services? Copyright © 2011 Pearson Education Inc. All rights reserved.

Copyright © 2011 Pearson Education Inc. All rights reserved. Organizational Types Agencies Deliver social services Associations Advance purposes of membership Provide membership services Copyright © 2011 Pearson Education Inc. All rights reserved.

Social Service Settings Primary and host Sectarian and nonsectarian Private for-profit and not-for-profit Private practice Urban-rural differences Copyright © 2011 Pearson Education Inc. All rights reserved.

Practice Context CSWE EPAS 2.1.9 Geographic areas and jurisdictions influence how social services are delivered. What challenges arise with respect to accessibility and availability of services in urban and rural communities? Copyright © 2011 Pearson Education Inc. All rights reserved.

Copyright © 2011 Pearson Education Inc. All rights reserved. Funding of Services Grants Community funds Endowments Fees for services Insurance reimbursement Purchase of service contracts Copyright © 2011 Pearson Education Inc. All rights reserved.

Copyright © 2011 Pearson Education Inc. All rights reserved. Issues in Funding Privatization Competition for funding among agencies Protection of agency self-interest or agency turfism Social triage to limit access to services Copyright © 2011 Pearson Education Inc. All rights reserved.

Policy Practice CSWE EPAS 2.1.8 In times of economic crisis and budget deficits, many federally supported welfare programs are at risk of funding cuts and changes in eligibility rules? What proactive steps can social workers take in the policy practice arena to address these emerging funding issues to ensure that benefits to need persons are not eroded? Copyright © 2011 Pearson Education Inc. All rights reserved.

Social Work Professionals Credentialing Regulation of social work practice State licensing and registration Legal regulation Copyright © 2011 Pearson Education Inc. All rights reserved.

Ethical Practice CSWE EPAS 2.1.2 Many human service practitioners self-identify as “doing social work” even though they lack social work credentials. How does title protection, licensure, and legal regulation of social work protect clients and promote ethical practices? Copyright © 2011 Pearson Education Inc. All rights reserved.

Paraprofessionals and Volunteers Entry-level positions that augment professional services Volunteers Policy making Administrative Advocacy Direct service Copyright © 2011 Pearson Education Inc. All rights reserved.

Copyright © 2011 Pearson Education Inc. All rights reserved. Self-Help Groups Over 25 million people participate in self-help groups Used both separate from and in addition to professional services Format differs, based on principles of empowerment and mutual aid Research evidence supports effectiveness Copyright © 2011 Pearson Education Inc. All rights reserved.

Premier Service Delivery Comprehensive, coordinated system of service delivery Client-driven Consumer involvement Flexible funding parameters, Broad eligibility Focus on prevention Provide services as social utilities Copyright © 2011 Pearson Education Inc. All rights reserved.