Benefits of Business Relationships with (insert company name here) A PPMS Certified (Agency/Firm)

ACA International’s PPMS ACA International is the Association of Credit and Collection professionals, representing 5,500 members worldwide, including third-party collection agencies, attorneys, creditors, asset buyers and vendor affiliates.

ACA International’s PPMS ACA’s Professional Practices Management System (PPMS) is a management system based upon developing, implementing and adhering to professional practices and policies.

What is PPMS Certification? Certification is the final step in the PPMS process that requires: Developing and documenting a PPMS Implementing the PPMS elements to create an efficient, streamlined process that is consistently maintained, resulting in high-level business practices to optimize the services offered to you Rigorous inspection by a local CPA firm

How Does Our PPMS Certification Benefit You? Client services issues are quickly resolved Client satisfaction is continuously measured Effectively trains our staff to be proficient and client-focused Increases overall efficiency for better customer service Improves data security and physical security Improves solutions to compliance issues Improves disaster recovery tactics Company-wide commitment to quality assurance Documented procedures for consistent performance

Client services issues are quickly resolved Certified PPMS (agencies/firms) determine how best to meet your needs and expectations with a formal comparison of your requirements against the agency’s ability to meet those requirements (Insert testimonial here)

Client satisfaction is continuously measured Certified PPMS (agencies/firms) document baseline expectations for quality in order to measure performance and improvement. (Insert testimonial here)

Effectively trains our staff to be proficient and client-focused Certified PPMS (agencies/firms) are committed to continuous improvement through on-going education at all levels of the company. At (insert agency/firm name here), our collectors have completed: (list training or certificates here). (Insert testimonial here)

Increases overall efficiency for better customer service Certified PPMS (agencies/firms) implement 18 elements, all of which work together to provide a streamlined, continuous-improvement process that increases efficiency and, in turn, customer satisfaction (Insert testimonial here)

Improves data security and physical security Certified PPMS (agencies/firms) provide peace of mind with extensive data controls in place for: identification storage security maintenance (Insert physical security points here) (Insert testimonial here)

Improves solutions to compliance issues Certified PPMS (agencies/firms) perform internal management audits on a regular basis to ensure, among other things, that regulatory requirements are being met (Insert testimonial here)

Improves disaster recovery tactics Certified PPMS (agencies/firms) include a detailed disaster recovery plan to ensure they don’t miss a beat while working your accounts. (Insert testimonial here)

Company-wide commitment to quality assurance Certified PPMS (agencies/firms) have policies and procedures in place at every level of the organization to allow not only for the identification of potential problems, but also for the systematic review of identified quality issues and the development of corrective action plans. (Insert testimonial here)

Documented procedures for consistent performance Certified PPMS (agencies/firms) have a company-wide system of written policies, procedures and work instructions to ensure that work is done the same way – the right way – every time. (Insert testimonial here)

Experience the Benefits Through ACA’s PPMS, (insert agency/firm name here) is well-qualified to meet your revenue cycle needs. We look forward to sharing the benefits of PPMS with you.