July 18, 2017 “Lunch Satisfaction” Survey: Composite Results PMI-NAC Members: YOUR VOICE COUNTS!!! Congratulations to Thad Alsup and Hector Bones for participating in the lunch “satisfaction” survey and winning the “free lunch” drawing!!! In support of the continuous improvement process, attendees of the July 18, 2017 meeting were asked to consider the meals offered during the lunch meetings and offer feedback and comments to improve their experience. Composite results of the confidential survey are found in this presentation and will be: Posted on PMI-NAC.org Reviewed during the Next Lunch Meeting The survey results will be reviewed by PMI-NAC leadership and suggestions will be implemented where possible. As always, we greatly appreciate your membership in the PMI-North Alabama Chapter and participation in events! Many thanks to those who were able to participate in the survey!

July 18, 2017 “Lunch Satisfaction” Survey: Composite Results “Lunch Satisfaction” Survey High Level Results 36 Respondents 100% of Respondents- Satisfied with the meals offered during the lunch meetings!!! Top 2 Responses By Category: Lunch Preference Hot Buffet Box Lunch Lunch Variety American Italian Beverage Variety Tea Bottled Water Trends in Qualitative Feedback Increase Variety of Meal Offerings and Caterers Add Salad and Veggie Offerings Survey Outlier Request for Survey on PMI-NAC Meeting Topics

“Lunch Satisfaction” Survey Results

“Lunch Satisfaction” Survey Results Lunch Preference (note 36 respondents with multiple choices allowed)

“Lunch Satisfaction” Survey Results Lunch Variety (note 36 respondents with multiple choices allowed) *Salad, Greek

“Lunch Satisfaction” Survey Results Beverage Variety (note 36 respondents with multiple choices allowed) *Hot Tea, Green Tea

“Lunch Satisfaction” Survey Results Qualitative Feedback One Thing for Improvement Variety It’s ALWAYS pretty darn good! Great job Overall- very good Lunches are done well Ice Cream I appreciate the effort that goes into lunches. y’all are doing a great job and I cant think of anything to change, except maybe the variety of the food Post the Menu on Website with Meeting Announcement Lower the Price Add more PMI Topics, Reduce Lunch Prices and Meeting Time Good overall, menu change would be good Change Caterers every now and then More Salad Options Veggie Options Needs more Catering Sources for Variety Mix of box lunches

“Lunch Satisfaction” Survey Results Qualitative Feedback: Caterer Suggestions Mei Wei 256-895-8484 Ted’s Barbecue (next to Phil Sandovols) Big Bowl (Asian) Taco Mama (2 requests) Applewood Farms Rosie’s Shaggy’s Newk’s Tim’s Cajun Kitchen

PMI-NAC Members: YOUR VOICE COUNTS!!!

July 18, 2017 “Lunch Satisfaction” Survey: Survey Questions Back up Slides

July 18, 2017 “Lunch Satisfaction” Survey: Questions PMI Lunch Survey July 18, 2017   The PMI-North Alabama Chapter is always interested in continuous improvement. To that end, we are asking you to consider the meals offered during the lunch meetings and offer feedback and comments to improve your experience. The composite results of this confidential survey will be posted on PMI-NAC.org and announced during the next lunch meeting. As always, we greatly appreciate your membership in the PMI-North Alabama Chapter and participation in events. Thank you for taking the time to complete this survey.

July 18, 2017 “Lunch Satisfaction” Survey: Questions Are you satisfied with the meals offered during the PMI lunch meetings? Yes No I do not eat the lunches I prefer not to answer What type of lunch do you prefer? (you may have multiple choices) Hot buffet with entrée, salads and dessert Cold Deli buffet with sandwich meats, multiple bread offerings, salads and dessert Box lunch (variety of sandwiches, fruit, chips, dessert) Pizza (variety) Other (please describe)

July 18, 2017 “Lunch Satisfaction” Survey: Questions What variety of food selections do you prefer? (you may have multiple choices) American (chicken, pork, beef, seafood with vegetable, rice, or pasta side) Italian (pasta, pizza, Tuscan style chicken) Southwest (tacos and fajita stations) Asian (spring rolls, stir fries, rice and noodle dishes) Other (please describe)   What variety of beverage selections do you prefer? (you may have multiple choices) Assorted soft drinks (diet and regular) Bottled water Coffee Tea (sweetened or unsweetened) Other (please describe)

July 18, 2017 “Lunch Satisfaction” Survey: Questions Do you have suggestions for a new caterer? If yes, please provide caterer name, specialty and contact number if available: What is the “ONE THING” PMI-NAC could do to improve your lunch experience?