CIO Council Digital Video Services Harvard Web Publishing December 15, 2015

11/8/2017

Digital Video Services Agenda Past Present Future

Digital Video Services Quick History VPT and SAN Matterhorn (Opencast) based pilot halted Commercial vendor selection Mediasite endorsed by CIO Council Kaltura contract consolidation 3Play closed captioning contract signed my.Mediasite at HMS Course provisioning automation [Canvas integration] (Fall 2015) HILT grant – spend slower than planned Current running planned deficit – financial model roadshow next Spring

Digital Video Services Service Catalog Service Description End to end lecture capture and other video Build & manage a self-service portal for faculty, TF or AV teams to request lecture capture (build on Mediasite) Build & manage a portal for AV teams to ingest videos that are not captured through Mediasite recorders (integrate with Kaltura, Mediasite and current & future storage solutions) Strategic Vendor Management Manage contract, track usage, coordinate release upgrade & testing Provide development support Integrate with other systems / platforms Support systems integration at school level Other custom development Streaming (live or on-demand) Provide a self-service live streaming service for non Mediasite / non Kaltura users based on AWS Wowza Provide a streaming service for on demand video for non Mediasite / non Kaltura users based on AWS Wowza 3-4 FTEs

Digital Video Services Service Catalog Service Description Accessibility (3Play) Provide / promote accessibility best practices and guidance Manage captioning vendor contract, define & manage account provisioning & billing process, track usage Provide a “do-it-yourself” captioning tool Video Consulting & Outreach Build, manage and nurture a video community to foster collaboration, sharing and adoption of best practices Work with video community to define video related policies (retention, metadata, archive format, accessibility, preservation) Provide consultation to schools to address their specific video needs Storage / Archive Work with video community to define video archive requirements and work with HUIT to identify viable solutions Incorporate the storage / archive solution into the video platform 3-4 FTEs

Digital Video Services Fall 2015 Stats (Mediasite)* 6,174 lectures and events 5,584 hours recorded 25,481 hours watched 4,757 unique users Mediasite Recorder Usage *Through Dec 4, 2015

Digital Video Services Integration with Canvas (Lecture Video)

Digital Video Services Projects VPT retirement (~18,000 videos) Video delivery platform Canvas integration/provisioning OpenScholar integration my.Mediasite enablement (IAM, Grouper) Strategic storage FAS video workflow renewal FAS lecture capture expansion Financial Model Policy

Harvard Web Publishing

Training/Certification HWP | Client Services Approach To be developed To be clarified Serving all of the Harvard Community Hosted Platforms Implement Web Solution OpenScholar x iSites Wiki? Blog? Survey Tool? SharePoint? Mobile? Social? Wordpress? Drupal? Self Host? Web Advisory Services FFS based on $133/hr Product TBD . Direct to Partner Product TBD Cost of Sale Retainer Model Enable Self-Service Solution TBD Intranet? Supporting Auth. DNS Redirect Video Hosting? Search? Support Training/Certification Financial Model

Standard iSites Major bottlenecks to migration Group granular permission support Level 3+ data Video hosting and integration Office hours Publishing workflow

Appendix

Mediasite Supported Use Cases Kaltura Supported Use Cases Digital Video Services | Why Multi-Vendor Approach? Different vendor meets different use cases Mediasite Supported Use Cases Kaltura Supported Use Cases Primary Use Case: End to End Lecture Capture Primary Use Case: Events Video on Demand & Live Streaming End to end classroom / lecture capture with automated workflow Live streaming of events that require excellent quality Record multi-stream videos Manage and distribution of videos that require More customization in video player More control in embedding video player Tighter integration with social media features Regular live streaming Higher quality video / production Self-service desktop recorder Can store non video assets (pdf, doc, pptx, images) Personal video portal (My Mediasite)

Digital Video Service | Community Management Mediasite Community Meetings: Every week there is a webex meetings where all the schools that use Mediasite calls. We talk about any issues, questions, and success stories that the schools are having. Its a time to share information, lesson learned and any updates that are coming.  Schools find this extremely helpful as they can share what they are currently doing and how they trouble shoot some issues that they may have had. Ask one another questions and experiences.  Other internal Mediasite community meetings arranged as needed (e.g. provisioning automation kickoff discussion) Kaltura Community Meetings: This occurs quarterly or bi-annually Majority to all of the Kaltura users get together with Kaltura to talk about their use cases, issues, or concerns.. They also express their product feature requests that would help them in their workflows Kaltura also gives updates / demos on new features that are releasing or what they are currently working on

Digital Video Services | Solution Usage School/Dept # Mediasite Recorders Mediasite Storage Hours Kaltura KMC Contract** EPS 1 552GB 40 - FAS 2 + 1 mobile 22,626GB* 1,102 GSD 3,424GB 188 10TB GSE 12 + 5 ordered 31,951GB 2,270 5TB HKS 5,190GB 270 HSPH 8 59.684GB 2,520 HMS 6 N/A HBS HLS HPAC 2 IOP 20TB SEAS HBP 30TB *Includes: GSE recorded for FAS **Storage + Bandwidth

Digital Video Services | MyMediaSite Overview “Record, upload, and share video – anywhere” Desktop recorder Mobile video and uploads User content management – organized, secure, and manageable Sharing Editing HMS has released (able to locally integrate with IAM infrastructure) Can launch from Canvas Next steps: IAM integration and policy

Digital Video Services Mediasite Matterhorn (DCE)

Digital Video Services Mediasite

Digital Video Services | Science Center SAN

Digital Video Services | Workflow

Standard iSite WG Questions If staff or faculty in their schools use self-service to create an OpenScholar site, will the school be charged for hosting and support? If staff or faculty in their schools work with the school IT and/or the iSites Migration team to migrate to OpenScholar will the school be charged (or not charged) the same fee for hosting and support? If staff or faculty in their schools work with HWP, what is the cost of migrating an iSite to OpenScholar and are the hosting and support charges (or not charged) the same as for #1 and/or #2? How will schools be billed – who pays for any fees hosting and support, is it the department that has the website, or IT, or someone else? What if students create OpenScholar sites, how do you know which school they come from (they use g.harvard accounts)? Will there be a charge for hosting and support if a school moves an iSite to the Wiki, Google sites, or SharePoint?  What is the status of blogs.harvard.edu?