Evanston illinois AGCCP 2016 Social Media, Messaging & Bots – What’s Next? Luke Stowe Digital Services Manager May 12, 2016.

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Presentation transcript:

Evanston illinois AGCCP 2016 Social Media, Messaging & Bots – What’s Next? Luke Stowe Digital Services Manager May 12, 2016

What we’ll cover Current social media landscape Messaging apps & SMS Bots – what are they & some examples Build your own bot! Q&A Housekeeping: Conversation is welcomed. Try to tie back to 311, contact center, customer service. Not Facebook 101. Contact me for training advice.

AGCCP Family

POTUS talking Evanston

Chattanooga 2017

Social media platform grow

Facebook messenger

Facebook messaging settings

Facebook messenger code

Facebook live

Twitter Still the best customer service platform #1 news app in Apple store Important for media outlets & journalists Works best in conjunction with social media management tools like HootSuite, Sprout Social, Buffer, etc. Twitter Flight School (https://twitterflightschool.com)

periscope Live video streaming app Integrates with Twitter Now supports more than 24 hour archiving Periscope hit 200 million broadcasts on its 1st birthday (and 1 million hours of live streams every single day)

Linkedin showcase pages https://business.linkedin.com/marketing-solutions/company-pages/showcase-pages

instagram

pinterest

YOUTUBE

snapchat Snapchat announces users are watching 10 billion videos a day on the app, up from 8 billion in February. They also stated that more than 1/3 of Snapchat’s daily users create Stories (collections of photos and videos from the last 24 hours). Terrific platform for under 35 crowd, but will continue to “age up”

#SocialGov Stars

WHatsaPP

Kik, line, viber, wechat

Amazon echo - Alexa

Contacting Evanston 311

Afterhours message

Snow Bot

Fundraising bot

Restaurant inspection bot

SLACK

Cnn, FB messenger & news Bot

Viv (SIRI 2.0) Video

Bots!