Performance Coaching What is Coaching? Coaching… Coaching is the process of providing continuous and intentional help to employees for the purpose of increasing their job effectiveness. Coaching… Increases productivity, quality and effectiveness of the work group Makes your job as manager easier when employees build their skills and independence Builds relationships with employees and strengthens their commitment and loyalty Enhances employees’ motivation and initiative Encourages employees to stretch so they perform at their best Promotes creativity and innovation Reminds employees of the importance of accountability Drives performance to levels needed by the group and the organization. “Being a coach means that you see and approach the role of manager as a leader: one who challenges and develops your employees’ skills and abilities to achieve the best performance results. In other words, if you manage as a coach, your staff members learn, grow, and work hard, too. As you seek to get the best out of their performance, you also have to work very hard.” - Marty Brounstein, Coaching and Mentoring for Dummies The Coach is a Performance Catalyst by: Focussing on creating an environment in which people want to succeed Working collaboratively to establish performance goals and expectations Providing information, insights, resources, reinforcement, and ongoing support either directly or through others Promoting teamwork and cooperation Serving as the spark that ignites people to perform well and achieve successful results. Key Principles* 1. Maintain & Enhance Self-Esteem 2. Listen Actively & Respond with Empathy 3. Ask for Help and Encourage Involvement 4. Share Thoughts, Feelings & Rationale 5. Provide Support Without Removing Responsibility Interaction Guidelines* 1. Open 2. Clarify 3. Develop 4. Agree 5. Close Personal Needs Practical Needs *DDI, Inc., Interaction Management Series UNM Employee & Organizational Development 272-7740