Using Early Supplier Engagement To Your Advantage LUPC Estates Workshop – 3rd February 2017 Mark Downes Business Development Director PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015

Chapter 1 Chapter 2 Chapter 3 Chapter 4 CONTENTS Forms of early engagement Chapter 2 Benefits to your Clients Chapter 3 Case studies, Scope and Delivery Innovation Chapter 4 Questions? PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015

Forms of early engagement PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015

Early Supplier Engagement Different forms of Supplier Engagement: Informal engagement – pre-procurement - Pre-site visits / meet the supplier day(s) - Soft market testing Formal engagement processes - supplier questions and written responses

Client benefits PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015

Client Benefits Inform plans and approach to market Gauge market interest – how best to get the optimum response from the market Meet the suppliers – are these people you can work with? Understand current trends in the market e.g. Single service / bundled services / TFM Innovation Best practise

Service Provider benefits PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015

Service Provider benefits Timescales and resourcing planning Better understanding of the opportunity Client Team – are these people we can / want to work with? Informing solution Clear on documentation required to submit a compliment tender Identified as a pipeline opportunity

Case studies PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015

Queen Elizabeth Olympic Park Client TFM Packaging Strategy Venues Parklands and public realm (water-ways) Aquatics Centre Multi-Use Arena The AM Orbit Broad-cast and Press Centres Interim use of the devel. platforms Infrast-ructure, roads and bridges The Energy Centre Olympic Stadium Lee Valley (Velo, Park and Eton Manor) Westfield Shopping Centre Services Management and coordination Legacy company: Management and coordination across the Olympic Park Estate Coordination / Liaison Olympic Park Estate Marketing Legacy company: Across estate marketing and community engagement 1 2 3 Sports and Events Operational Management Marketing Operations Events Marketing Operations Events Marketing Operations Events Marketing Operations Events After considering multiple delivery options, we have identified the solution that provides the optimum delivery model. This diagram illustrates the potential tier 1 contractor packages. We have made significant amendments to this packaging following the Board meeting, however were are still very keen to maintain the characteristics of the packaging strategy. Firstly talk about the legacy in-house functions to successfully launch the Estate in the first 5 years Management and coordination: function is delivered in-house by the legacy company Do not want to be an absentee landlord Want to be able to control service suppliers and their performance management Be able to define and drive the strategy for the park This is a relatively thin client team structure. Cross estate marketing: function is delivered in-house by the legacy company Need to creates and deliver a strategy that represents the estates key objectives (which includes the promotion of the social agenda and community engagement and the year round animation). This is key to retain in-house. Retain hands on accountability and responsibility. Operational delivery or the Park: function is delivered in-house by the legacy company Need overall operational control of the Park to get the right balance. (commercial and community) The look and feel of the Park will evolve as it is developed over the coming 20-30 years. First 5 years is key. The Park is the glue that holds the venues together. Reputation and quality of the Park will enhance returns from the development platforms. Outsourcing strategy  - The Legacy Company will be procuring five operator packages:        - Aquatics operations (best in class operator)       - Multi-Use Arena operation (best in class operator)       - The Orbit operations (best in class operator)       - Individual catering contract within the cafes       - A pan estates and facilities management bundled service – Delivers consistent services and cost efficiencies There is potential for the market to bundle some or all of these services together. 5 6 7 Estates and Facilities Management Active liaison and potential alignment of interests/influence Potential alignment of interests/ influence Catering Catering Catering Catering 4 Security Client interface helpdesk Repairs and Maintenance Cleaning Tenant management Grounds maintenance & waste management Projects 10 10 10

British Library BIM – Through life use 00/00/2015 PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER")

Retrofitting a BIM model The current focus for BIM has been on new build, refurbishment and re-fit projects where the upfront design has created the BIM model. Is there value in retrospectively creating a BIM model and can it be done? It is accepted that not all of the data from the design and construction phase would be required in steady state operations. The key consideration is what is the minimum amount of data required and how costly is to create a model. The development of the concept would aid asset verification, energy simulations and operational management. ENGIE are delivering similar projects in France and Holland and we are working with the team to bring the solution to the UK, working with the British Library.. 00/00/2015 PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER")

Living Maps – Applications Objectives Suite of maps; assist staff and visitors understanding of where events and venues Reduce wasted time wasted accessing the centre – this could be measured, Improve the experience for visitors & organisers – this could be measured Enable mapping to be updated easily by staff – and in real-time. Enable mapping that can be branded and event specific. Proposed prototype solutions Create a Living Map of three scales: 5-10 minute walk area – to enable finding the Library from Public Transport: Site plan – to locate the correct entrance– the map would give an overview of the services and facilities contained within each building. Specific focus would be on disabled/Accessible entrance/movement. Conference Center area mapped indoors in hyper-local detail, including levels.

Questions? PRESENTATION TITLE ( FOOTER CAN BE PERSONALIZED AS FOLLOW: INSERT / HEADER AND FOOTER") 00/00/2015