Microsoft Dynamics 11/10/2017 Global iTS IT’S THE RIGHT CHOICE

Our Business Solutions Our Achievements Out Client Base 11/10/2017 About Global iTS Vision and Mission Client Needs & Key Success Factors Our Business Solutions Our Achievements Out Client Base

About Global iTS Microsoft Dynamics Gold Partner KPMG Technology Partner Best MS Dynamics Reseller Award Established in 2005, to provide Business solutions in GCC and MENA Region To underpin the notion of an empowered consumer here is a slide from Forrester Research that we have adapted slightly that highlights some of the key ways in which people are leveraging technology and how through the power of technology they are more able to make informed decisions when they are purchasing items. Simply put technology is putting more and more information into the hands of the consumer whether it be apps for phones or social media access on a variety of devices – consumers are more empowered today than ever before. With this explosion in ways to engage the customer comes one of today’s most significant challenges – consumers expect each point of engagement with a retailer to be connected, transparent, and consistent. In fact, this is the only aspect of today’s underlying consumer ask – ‘Provide me with a Complete Shopping Experience. Over 80+ multi skills & national functional & technical consultants serving our wide rage client base. Regional Offices in Al Khobar and Riyadh, Saudi Arabia; Bahrain; Oman; and Dubai, UAE.

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Our Achievements Best Achieving Company Awards, Bahrain 58% 58% 2009 & 2012 Best Achieving Company Awards, Bahrain 58% 2010 Best Dynamics Growing Partner – Microsoft Dubai 58% 2012 & 2014 Best Microsoft Dynamics Implementer – Microsoft Dubai Note: this is not retail specific. In February, 2010 Forrester Research published a survey (Paul D. Hamerman: “Enterprise Apps Customers Have Issues”) that outlines the key challenges that enterprise companies face with their enterprise solutions when trying to meet today’s business and IT challenges. The survey was done with business process and application professionals. <link to publication: http://www.forrester.com/rb/Research/enterprise_apps_customers_have_issues/q/id/56504/t/2> Not surprisingly, there are many similarities between the findings of this study and the challenges we have discussed in the previous slides. So let’s compare the top four challenges Forrester identified with our own findings: CLICK Finances Forrester found that 91 percent considered high cost of ownership as their primary challenge. Microsoft studies showed the need to reduce operational costs. Both studies show that finances are a huge deterrent. Business infrastructure Eighty percent told Forrester that mismatched applications were keeping them from realizing their business objectives. Microsoft found that organizations need business infrastructure support to align with their business objectives. Poor infrastructure is inhibiting rather than helping companies reach their goals. And finances and upgrade difficulty are keeping them from IT investments. CLICK Difficulty of upgrading Forrester found that 87 percent did not upgrade because they thought it would be too difficult. Microsoft showed organizations needed to reduce IT operational costs. So organizations avoid upgrades that would reduce IT costs and add flexibility for change. CLICK Poor cross-functional processes Eighty-six percent told Forrester that they had systems with poor cross-functional processes. So extending to external partners was out. As was collaboration using internal and external controls. On the other hand, Microsoft studies showed organizations were having difficulty getting partners to use their enterprise software. With a first-rate enterprise system, cross-functional processes, change, partner adoption, and collaboration would be much easier. CLICK As you can see, the results Forrester surfaced with this study harmonize very closely with our own findings around the key business and IT challenges organizations face every day. Transition: So let’s look at the role that information architecture can play in first causing, and then solving, these issues. 58% 2013 & 2014 Top 3 Dynamics Partner (Revenue-wise) – Microsoft EMEA

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