1 Erasmus project Small business IN SUCHY LAS „Appetit Restaurant” (based on THE inTERVIEW WITH Agnieszka Soczyńska – the owner)

introduction History place 2 Goals & mission Menu Employees & team design future plans Small business recipes

Introdution History Place History Presentation Title 16-11-17 3

INTRODUCTION HISTORY PLACE 1. The owner of Appetit Restaurant: Agnieszka Soczyńska Opening date: 1st February 2012 3. Location: Shopping mall in Suchy Las, Obornicka Street, 1st floor Owner’s Idea: new shopping mall in Suchy Las, new business market and potential clients etc. Opening hours: Monday - Friday (10 a.m. – 8 p.m.) Saturday - Sunday (10 a.m. – 6 p.m.) Price: prices are adequate to the quality and professional customer service

Goals & mission

GOALS & MISSION Goals of Appetit Restaurant: Achievement of the following aims: Customer/Guest satisfaction by attractive menu Customer/Guest satisfaction by high quality products and services Loyalty of customers by satisfaction and trust Mission of the restaurant: Customer/Guest - „priority in service” Good products and top quality services Winning all target groups (children, teenagers, young, adults, etc.) Final goal – business and financial results

MENU

Presentation Title 16-11-17 MENU MENU 8 1. Cuisine: Polish European 2. Kind of meals: Breakfast Lunch Dinner Business meetings/catering Events (family events: baptism, first holy communion, wedding, birthday…) Fitness and healthy food Special menu for children 3. Target groups: individual guests, families and business groups 4. Dishes in the menu: Soup (tomato soup with croutons and cheese) Snacks, Salads Beef dishes Pork dishes Poultry dishes Fish dishes Cakes Desserts, Pancakes with cheese, fruit and chocolate MENU Presentation Title 16-11-17

9 EMPLOYEES

EMPLOYEES Appetit Restaurant team: Present: 10 Employees Kinds of positions: Restaurant Manager, Waiters, Chef, Cooks, Steward Employment options in Appetit Restaurant ? Recruitment process – Important criteria for candidates assessment: Experience in Food & Beverage area Professional skills and qualifications Team work ability Positive attitudes – smile (the most important) Passion !!! Good organization of work Flexibility and availability 3. Development Program for the Employees: Professional trainings and adaptation programs for new Employees Recruitment – finding new professional Employees – difficult process on the present job market in F&B area

1111 DESIGN

DESIGN Design – interior decorator was responsible for the first step in decorating process in Appetit Restaurant. Colours: light colours, white furniture, tables, mirrors, nice occasional accessories. Present situation – all Employees take a part in decorating process of the restaurant: Interesting ideas (team is fully involved in decorating process) New individual design Introducing new colours New concept (open process for a team) MENU - Executive Chef responsible for creation of the Menu

FUTURE PLANS

Continuation of business development process in Appetit Restaurant „Squeeze lemon” - creation of new ideas, marketing and sales strategy Finding new customers, guests, markets, products, etc. Improvement of the menu and quality services FUTURE PLANS 1414

SUCESS RECIPE…

THE ICING ON THE CAKE (business results) 1616 Business success recipe according to the owner Agnieszka Soczyńska is as following: Strong team involvement in business activity Openness in creation of new ideas, the menu, etc. Improvement of quality of services and products Fantastic people Team work Passion Smile and positive attitudes of the team 2. The highest level – achievement of THE ICING ON THE CAKE (business results) BUSINESS SUCCESS RECIPE

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