Evaluation of new models of IP Phones Paweł Grzywaczewski IT/CDA 23.06.2016

Agenda Current situation Why do we want to provide new IP Phones? Requirements Pre-selected models Plan of the deployment Softphones

Current situation Recommended IP Phone: Polycom CX600 Provides standard functionalities Can be combined with a PC (click to call) Microsoft firmware – ensured support from Lync servers and with updates on PC

Why to change? We want more buttons! Transferring the calls requires pressing several buttons It’s not possible to customize a phone Phones supported only with Lync/Skype for Business server https://www.flickr.com/photos/chrisdlugosz/3405243385

Requirements Phone supported with Lync/Skype for Business Phone supports open SIP protocol Centralised provisioning Possibility to customize the phone More buttons == better user experience Easy to use interface https://www.flickr.com/photos/grahamvphoto/14996549412 https://www.flickr.com/photos/fisherphotos/4384759694 https://www.flickr.com/photos/oiltreader/14862656554

Chosen vendor Several vendors considered Polycom chosen Audio quality Management server Intuitive user’s interface Polycom <-> Microsoft partnership Well established on the market https://www.flickr.com/photos/njtechteacher/7564365282

Models Model Price Polycom VVX 201 150 CHF

Models Model Price Polycom VVX 201 150 CHF Polycom VVX 311 210 CHF

Models Model Price Polycom VVX 201 150 CHF Polycom VVX 311 210 CHF

Models Model Price Polycom VVX 201 150 CHF Polycom VVX 311 210 CHF

Models Model Price Polycom VVX 201 150 CHF Polycom VVX 311 210 CHF

Pre-selected models Model Price Polycom VVX 201 150 CHF

Polycom VVX 201 Basic model – 150 CHF For standard users, shared rooms, corridors etc. Entry level, “affordable” model Only two buttons to customize Assigning a number to a button No transfer button – but possible through menu

Polycom VVX 411 Advanced model – 314 CHF Secretaries, VIP etc. Configurable buttons Assigning a number to a button Easy transfer Colour display

Considerations Feedback needed to confirm it fulfils our needs Not possible to combine a VVX with a PC through USB cable Training needed https://www.flickr.com/photos/chuckles396/3405108224

Replace CX 600 by VVX phones in CERN store Plan of deployment Ready for deployment Fri 02/09/2016 Start testing Replace CX 600 by VVX phones in CERN store Wed 01/06/2016 Mon 03/10/2016 2016 2017 17 days Today May Jun Jul Aug Sep Oct Nov Dec 2017 68% 24 days 35% 34 days Testing the phones Wed 1/06/2016 Fri 02/09/2016 30% 23 days Trainings Mon 5/09/16 Fri 30/09/16 25% 35 days VVX Phones in CERN store Mon 03/10/2016 22% 31 days 17%

Plan of deployment 2016 2017 Today 17 days 68% 24 days 35% 34 days 30% 25% 35 days 22% 31 days 17%

Summary for IP Phones New IP phones will replace current phones in CERN Store this year The current phones are still supported Chosen model will depend on the feedback We encourage you to participate in testing: Contact: pawel.grzywaczewski@cern.ch or giacomo.tenaglia@cern.ch On site – building 28 (check the phones’ features) On premise – get a phone for 2 weeks in your office

Softphones Phone devices are expensive Softphone provides enriched functionality Click to call from a browser (phonebook.cern.ch etc.) Integration with Outlook, SharePoint Use CERN fixed phone number from anywhere We recommend to use a softphone whenever it’s possible Windows and Mac Use a headset There are plans to decomission Alcatel phone system All analogue/digital phones migrated to VoIP technology Softphone will be the recommended solution

Softphones Identify cases where a softphone can be already proposed Encourage people in your department to use it Ask them to register to 1 hour presentation in CERN Training catalogue “Skype for Business – click to call and collaborate with others” Send us feedback when softphone can’t be used Ask people to fill the survey about the phone system http://cern.ch/tel-survey

Thank you! Questions?