ENQUIRIES AND REPLIES LETTERS

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Presentation transcript:

ENQUIRIES AND REPLIES LETTERS SHIRLEY TAYLOR

1 State clearly and concisely what you want general information, a catalogue, price list, sample, quotation, etc. 2 If there is a limit to the price at which you are prepared to buy, do not mention this otherwise the supplier may raise the quotation to the limit you state. 3 Most suppliers state their terms of payment when replying so there is no need for you to ask for them unless you are hoping for special rates. 4 Keep your enquiry brief and concise.

Enquiries mean potential business, acknowledged promptly : If it is from an established customer, say how much you appreciate it; if it is from a prospective customer, say you are glad to receive it and express the hope of a lasting and friendly business relationship.

REQUESTS FOR GOODS ON APPROVAL Customers often ask for goods to be sent on approval. They must be returned within the time stated, otherwise the customer is presumed to have bought them and cannot return them afterwards

ENQUIRES LETTER

Reply In this reply the supplier seeks protection by asking for references. Some suppliers request a returnable deposit or a third-party guarantee. While safeguarding oneself, it is important not to offend customers by implying lack of trust.

ENQUIRES REPLY LETTER

USEFUL EXPRESSIONS Request Openings 1 We are interested in ... as advertised recently in ... 2 We have received an enquiry for your ... 3 I was interested to see your advertisement for ... 4 I understand you are manufacturers of (dealers in) ... and should like to receive your current catalogue.

Request Closes 1 When replying please also include delivery details. 2 Please also state whether you can supply the goods from stock as we need them urgently. 3 If you can supply suitable goods, we may place regular orders for large quantities.

Replies to requests 1 Thank you for your letter of ... As requested we enclose ... 2 In reply to your enquiry of ... we are sending by separate post ... 3 I was pleased to learn ... that you are interested in our ... 4 Thank you for your enquiry dated ... regarding ...

Closes 1 We look forward to receiving a trial order from you soon. 2 We shall be pleased to send you any further information you may need. 3 Any orders you place with us will have our prompt attention. 4 Please let me know if you need any further details.