Money Matters workshop Sponsored by the Kansas City Public Library Identity Theft Money Matters workshop Sponsored by the Kansas City Public Library

What you will learn What is identity theft Different types of identity theft How to protect yourself Steps to take if you become a victim Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

What is Identity Theft Someone has obtained some piece of your sensitive information, like your Social Security Number, date of birth, and phone number and uses it without your knowledge to commit fraud or theft. Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Different Types of Identity Theft Medical Criminal Financial Insurance Driver’s License Social Security Synthetic Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Medical ID Theft Person steals your personal information to obtain medical care buy drugs submit fake billings to Medicare falsify medical records Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

How Identity theft happens Dumpster Diving Rummage through trash Steal Steal your purse or wallet Steal from your home Debit or credit card- Skimming Mail Steal Divert Computer hackers Businesses Employers Hospitals Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Use Your Information Go on spending sprees Open lines of credit or new accounts Apply for loans Drain your account Write bad checks File taxes File for bankruptcy Tarnish your police record Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Basic Protection Plan Keep an eye on your wallet/purse Do NOT carry your Social Security card Birth certificate Passport Do NOT share your personal information with anyone Do NOT put your Social Security Number on mail- in paper job applications. Do NOT use obvious passwords DOB Mother’s maiden name Last four digits of your Social Security Number Do NOT give your credit card or bank account number over the phone or through the mail unless it is a legitimate business. Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Basic Protection Plan Protect your mail Read Sign up for Direct Deposit Check your credit report Cut back on the number of cards you carry Read bank statements credit card bills Review any accounts Tear up and shred charge receipts check and bank statements Expired credit cards Lockbox Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Mail Removal of mail without permission Change of Address forms/No mail Targets Pre-approved cards Social security numbers Employment information Identifying information Bank statements Credit card statements Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Be Proactive: Mail Check your mail Call the company Bills New cards Products Throw away prize mailings Do not send money Do not send personal information Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Pre-Approval Companies solicit new credit card accounts and insurance policies to identify potential customers information is based on your credit mail, email and telephone How? Creditor or insurer asks for a list of people in a database My Credit Inquires will not hurt your credit Removal Can remove your name from the list 5-60 days for removal You can opt back in at any time Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Telephone Telephone call asking for personal information, then used without your permission Bank account information Credit card information Social Security Number Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Be Proactive: Telephone Hang Up unknown people asking personal information Bank account Social Security Number Recording Fast talkers Call Back Rule Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Be Proactive: Computer Antivirus/Protection program Avoid Public Wi-Fi Saving passwords to computer Saving credit card information Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Phishing- Email Internet fraudsters impersonate a business to gain your personal information Examples “We suspect an unauthorized transaction on your account. To ensure that your account is not compromised, please click the link below and confirm your identity.” “Our records indicate that your account was over-charged. You must call in 7 days to receive your refund.” Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Be Proactive: Email Delete email and text messages that ask you to confirm or provide personal information. Do not email personal financial information. Only provide personal or financial information on the organization website. Review credit card and bank statements to check for unauthorized charges. Be cautious opening attachments and downloading files from emails. Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Pop Ups Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Computer Pop-Ups “Won a prize” or Vacation Asks you to give your personal information to get the prize If you DO have to put in your personal information (for a job application, online tax form, etc.), make sure the web address starts with “https://” Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Safe Websites Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Social Media and Smart Phone Smartphones Social Media Security Software Stay off/limit public Wi-Fi Be careful what you store Turn off GPS locator Be cautious in the App Store Research the app Do not post personal information Names DOB Manage online friends and be cautious of strangers Do not participate in quizzes that require your Facebook profile Be mindful of suggested links Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Are You a Victim? Stop receiving bills and other mail Receive credit cards you didn’t apply for Denied credit for unknown reasons Wage garnishment Receive call from debt collectors, companies, or services you didn’t sign up for Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

If Your Identity is Stolen Step One: Call the companies where your know fraud occurred Step Two: Place a fraud alert and request a credit report Transunion.com/fraud Experian.com/fraudalert Equifax.com/creditReportAssistance Step Three: Report identity theft to the Federal Trade Commission (FTC) Step Four: File a report with your local police department Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Step 1 Contact your bank and your credit card company Close new accounts opened in your name Remove bogus charges from your account Make sure you will be notified that your accounts are closed and any debt from money you did not spend is discharged Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Step 2 Fraud Alert Security Freeze No one can open a new credit account in your name (including you) Does not end until you remove it Must freeze credit with all 3 credit bureaus (Equifax, Experian, & TransUnion) $5 charge to freeze accounts $5 charge to unfreeze accounts If your identity has been stolen and there’s a police report, it’s free You will get a phone call before anyone can open a new credit account in your name Initial Fraud Alert: Lasts 90 days Extended Fraud Alert: Lasts 7 years Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Protect Your Children A child’s identity is taken and used for another person’s personal benefit. Credit bureaus DO NOT verify age with a social security number. Age is not reported until the first credit application. Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Warning Signs Denied a new bank account because of previous bank activity Mailings unexpected pre-approved credit card offers bills credit cards or bank statements Denied the right to get a driver’s license When the police have a warrant for the arrest of an innocent child Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Warning Signs Turned down for government benefits Contact from the IRS stating Child didn’t pay income taxes Child’s Social Security number was used on another tax return Get collection calls or bills for products or services you didn’t receive Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Be Informed Read school forms and notices Find out who has access to your child’s personal information Verify that records are kept in a secure location Read school forms and notices Read school’s personal information policy Non-sponsored school programs Data Breach Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Risk Factors Do not share your child’s Social Security number unless you know and trust the other party. Ask why it’s necessary and how it will be protected. Ask if you can use a different identifier, or use only the last four digits of your child’s Social Security number. Be aware of a household member who might want to use a child’s identity to start over. Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Risk Factors You lose a wallet, purse, or paperwork that has your child’s Social Security information. You experience a break-in at your home. Your school, doctor’s office, or business notifies you that your child’s information was affected by a security breach. Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Be Proactive Safe Location paperwork electronic records Shred all documents that show your child’s personal information Be informed Ask schools and other organizations to safeguard your child’s information Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

Victim of identity theft You will need to follow similar procedures as with any potential identity theft. When you write to the three credit bureaus you will need to request a search of a credit report in the child’s name. Depending on the credit bureau you will need to include the following: Child’s full name A copy of the child’s social security card A copy of the child’s birth certificate Your name and proof of address Your relationship to the child Your state ID Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

References Federal Trade Commission Information to help with identity theft File a compliant Protection for children: Identity, computer, social media http://www.consumer.ftc.gov/topics/privacy-identity Lifelock Latoya Woods Women's Employment Network p: 816-595-1302 email: lwoods@kcwen.org

H&R Block Business & Career Center At the the Kansas City Public Library 3rd floor of Central Library, 14 W. 10th St. 816-701-3717 www.kclibrary.org/business-career Books on personal finance, job hunting, small business development Personal finance: Budgeting, credit, investing, real estate, identity theft Personal finance website (Sign up for more workshops on this website) Computers with software for resume and business plan writing Resources for nonprofit development

Financial Opportunity Centers Women’s Employment Network 920 Main St, Suite 100 Kansas City, MO 64105 P: 816-595-1302 Guadalupe Centers Inc. 2600 Belleview Kansas City, MO  64108 P: 816- 472-4120 Prosperity Center 5151 Troost Avenue, Suite 100 Kansas City, MO 64110 P: 816-501-4239 Community Services League 404 N Noland Rd Independence, MO 64050 P: 816-254-4100 Ask Me How I Can Help! One-on-one counseling Financial Coaching Budgeting Setting future financial plans Tools for rebuilding credit Accountability