Ten Customer Rules CUSTOMERS ARE ………..

1. Customers are: The most important people in your business.

You are dependent on them. 2. Customers are: Not dependent on you. You are dependent on them.

Not an interruption to your work…… they are the purpose for it. 3. Customers are: Not an interruption to your work…… they are the purpose for it.

Not doing you a favour by calling. 4. Customers are: Not doing you a favour by calling. You are doing them a favour by serving.

An important part of your business. 5. Customers are: An important part of your business. Not outsiders.

They have feelings and emotions. 6. Customers are: Not statistics They have feelings and emotions. Just like you.

to argue or match wits with. 7. Customers are: Not people to argue or match wits with.

People who bring you their wants. 8. Customers are: People who bring you their wants. It is your job To fill those wants.

and attentive treatment 9. Customers are: People who deserve the most courteous and attentive treatment you can give them.

And every other business. 10. Customers are: The life blood of this. And every other business.