Opticians Service Crisis At Christmas 2010 1

CC Opticians Service Senior Team Opticians Service Organisers: Shaneela Chana Elaine Styles

CC Opticians Service Volunteers are: Optometrists Dispensing Opticians Optical Assistants / student volunteers

CC Opticians Service Teams Base team – Rough Sleepers centre Mobile teams – all other centres

Base Team Team of three: Optometrist Dispensing Optician Optical Assistant

Mobile Teams Teams of 2-3 volunteers Provide outreach service to guests in all other centres Carry out eye tests on site Mobile testing equipment (on loan from The Outside Clinic) Refer guests who need further testing to base

Demo of Mobile Equipment Mobile testing equipment -two kits on loan from The Outside Clinic

Equipment available at base Trial Frame Pulsair tonometer VFA Mark II field screener Slit-lamp

Equipment to bring? Please bring your own: retinoscope ophthalmoscope/volk lens

Shift times 24-29 Dec 2010 0930 – 1730 hours Briefing at 0930 hours Main Opticians base – Rough Sleepers

Service times Rough Sleepers base Mobile teams 0930 – 1730 hours

CC Policies & Procedures 1. Please follow agreed policies 2. Follow health & safety guidelines 3. Complete Opticians form for each guest 4. Maintain high standards in paperwork Manual in the base will have a copy of the Opticians Info Sheet, CC policies & Volunteer Handbook

Important points to remember Bring a copy of most recent registration certificate/insurance to first shift Bring additional layers of clothing Bring only small amounts of money Bring your sense of humour!

Important points to remember Be flexible & work as a team Turn up for your shifts Arrive on time Dress in comfortable, warm clothes Please do not give money to our guests

Important points to remember If you are unwell, stay at home If you have to cancel, email in advance ccservices@crisis.org.uk

What happens on your first shift Present a copy of your shift confirmation email Your name ticked off shift list Get your services badge Report to the shift office Ask for the Services Liaison 16

Who is the Services Liaison? A key volunteer on each shift Member of the shift team The liaison between the services & the shift team Support for you during the shift

What happens when you arrive Go to area designated for your service Familiarise yourself with the centre Find out what is going on each day Other services Activities Entertainments 18

What happens next? Log on to Crisis Community Read the Volunteer Handbook Get ready for CC! 19

Any questions?