IAARHIES 46th International Conference on Business and Economics ICBE – 2017 (New York, USA) 15,16 February Dr. Zahi Yaseen New York, USA

Identifying and Developing Competencies Required for HR Managers in the UAE Presented by: Dr. Zahi Yaseen Assistant Professor Human Resource Program City University College of Ajman UAE Dr. Zahi Yaseen New York, USA

Abstract The goal of this research is to identify managerial competencies that HR managers should develop in order to achieve their organizational goals in global environment. A mixed method is utilized for this research which consists of both quantitative and qualitative data collection tools from the selected participants in order to identify managerial competencies that HR managers must be developed. The population was selected from 1000 firms listed in the Yellow pages of Etisalat. A random sampling procedure was used to select 400 firms from different types of sectors. The respondents of this study incorporated 200 business owners with a 50 % response rate. The research results indicated that 98 % of the respondent revealed that knowledge of profession’s work is the most important in the categories of job knowledge requirements for HR managers. Communication and interpersonal skills in the entry-level position are ranked first, both cited by 95% of respondents. The research study is limited to the private sector in the UAE; further research is needed in the public sector. Moreover, this research has been accomplished through limited open-ended questions and semi-structured interview. This led to a limited research study.

Introduction In this Article Identification and development of managerial competencies are vital tools of human resources to achieve the strategic goal of organizations in various industries. This paper analyze in depth the competencies required in three managerial positions; Profession, Administration and management Contents of business programs Dr. Zahi Yaseen New York, USA

Literature review HR Managers are Professionals, Administrators and involve in managerial activities. Competencies Knowledge Skills Abilities and Behavior Dr. Zahi Yaseen New York, USA

Literature review Depth analysis in Competencies Knowledge in Professional positions Administrative positions Managerial positions Dr. Zahi Yaseen New York, USA

Literature review Knowledge in: Profession at Work Strategic planning Organizing and Controlling Office management Office supplies Dr. Zahi Yaseen New York, USA

Literature review Depth analysis in Competencies Skills and Abilities: Entry-level Journey level Senior level Dr. Zahi Yaseen New York, USA

Literature review Skills and Abilities: Entry-level Social skills Communication skills in all forms (verbal and written) Interpersonal skills Analytical skills Problem solving skills Ability to work under pressure and maintain confidentiality Ability to work in a team and independently Dr. Zahi Yaseen New York, USA

Literature review Skills & Abilities Initiative abilities Decision making skills Ability to act ethically Supervisory skills Planning and organizing skills Ability to be responsible of his/her decisions Dr. Zahi Yaseen New York, USA

Literature review Skills and Abilities: Senior level Negotiation skills Self-management skills Flexibility Strategic, creative and initiative Leadership skills Team oriented Goal achievement skills Ability to deal with highly complexity situations Dr. Zahi Yaseen New York, USA

Literature review behavioral in all organizational levels Sense of urgency Emotional intelligence Self confidence Ethics and values Integrity Dr. Zahi Yaseen New York, USA

Literature review Depth analysis in Business Programs What do students expect to find in good business program? How do the world’s top business schools teach their students? Why is accreditation important? And why are program rankings so important? Dr. Zahi Yaseen New York, USA

Methodology A mixed method Semi-structured interviews Quantitative Questionnaire development  The knowledge that HR managers should acquire in all managerial positions The skills and abilities that HR managers should acquire for all managerial positions The behavioral competencies that HR managers should acquire for all managerial positions. Dr. Zahi Yaseen New York, USA

Methodology Population =1000 firms listed in the Yellow pages. A random sampling = 400 firms Respondents= 200 50 percent response rate June 5th and August 4th 2016 in the UAE Dr. Zahi Yaseen New York, USA

Results knowledge Requirements for HR managers Dr. Zahi Yaseen New York, USA

Results Rank order of Skills Required for Entry level Dr. Zahi Yaseen New York, USA

Results Rank order of Skills Required for Journey level Dr. Zahi Yaseen New York, USA

Results Rank order of Skills Required for Senior level Dr. Zahi Yaseen New York, USA

Results Rank order of Behavioral Required for all level Dr. Zahi Yaseen New York, USA

Discussion & Conclusion The research results suggest that the development of competencies model or framework will enrich our future research. Developing new competencies framework, will help institutions and universities in developing sound business programs and courses that help students to advance their carriers. Dr. Zahi Yaseen New York, USA

Discussion & Conclusion Limitation of the study The research study is limited to private sector in the UAE; further research is needed in public sector. Dr. Zahi Yaseen New York, USA

Questions Dr. Zahi Yaseen New York, USA