REFLECTING YOUR STANDARDS

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Presentation transcript:

REFLECTING YOUR STANDARDS MBW Quality Topics REFLECTING YOUR STANDARDS

MBW Quality Topics Contents MBW Quality topics Why do we have Quality Management Certification vs. Accreditation Organization New QMS on SharePoint Lean philosophy June 2017 © MBW Calibration

MBW Quality Topics ISO 9001 certified (since 2006) ISO/IEC 17025 accredited (since 2011) Swiss Designated Institute (DI) for Humidity (since 2014) CIGRÉ Working Group (SF6) High quality products High quality service June 2017 © MBW Calibration

Why do we have Quality Management? Aim: Structured, clear and lean processes ...brings benefit for: Entire company Service quality has a direct impact on business success, Image-promoting and long-term success in the market Employees Clear organizational structure, available know-how, process stability and occupational health and safety Customers Uniform appearance, good service, high quality products, safety and transparency June 2017 © MBW Calibration

Certification vs. Accreditation Certification (9001) Confirmation of the fulfillment of prescribed requirements Accreditation (17025) Acknowledgment and recognition of technical competence Accreditation therefore means formal recognition of the technical competence to carry out a specific service described in the scope of application. June 2017 © MBW Calibration

SCS Accreditation (ISO/IEC 17025) ISO/IEC 17025 General requirements for the competence of testing and calibration laboratories is the main ISO standard used by testing and calibration laboratories Accredited by the Swiss Accreditation Service (SAS) Re-accreditation successfully passed in 2016 (every 5 years) Regular check audits by the accreditation bodies (every year) Accredited Scope (link) International Laboratory Accreditation Cooperation (ILAC-MRA) mutual agreement June 2017 © MBW Calibration

Organization June 2017 © MBW Calibration

Organization June 2017 © MBW Calibration

New QMS Development on SharePoint Web based Easy to find the required document Just ONE valid document Clear/unique document numbering Automated version control Clear responsibilities June 2017 © MBW Calibration

New QMS building up on SharePoint June 2017 © MBW Calibration

New QMS building up on SharePoint June 2017 © MBW Calibration

Lean Philosophy Minimize waste! Continuous improvement (PDCA) Shop Floor Meetings Kanban 5S (workplace organization) Poka-Yoke SMED (Single-Minute Exchange of Die) Work together with suppliers Staff training June 2017 © MBW Calibration

Continuous Improvement Process optimization As you think the process is How the process actually looks like How the process should be June 2017 © MBW Calibration

Complaints & Non-Conformities Fastest support as possible, we want happy customers! Handled via SharePoint Clear responsibility for each case Corrective / preventive actions Periodical checks June 2017 © MBW Calibration

Thank you for your Attention! Any Questions? June 2017 © MBW Calibration