LESSON 3 Quality Assurance Development 15November2013 Lesson 3: Quality Assurance Development

Lesson Introduction Given the Quality Assurance (QA) curriculum requirements, the student will be able to identify qualifications and certifications necessary to perform Quality Assurance Specialist (QAS) duties.

Lesson Objectives Upon completion of this lesson, you should be able to: Identify QA core training requirements. Identify the QAS competency assessment process. Identify QAS actions to support First Line Supervisor (FLS) in the competency assessment process. Identify key areas of the Training Competency Assessment Tool (TCAT) eTool. Identify QAS qualifications for accepting products/services on behalf of the U.S. Government. Lesson 4: Safety Stock

Lesson Topics This lesson will cover the following topics: QA core training requirements QAS Competency Assessment process TCAT key areas Acceptance requirements

WIIFM? This lesson will: Help you understand the importance of core training in your career development Show you how the competency assessment helps direct your training Demonstrate key areas in the TCAT program that will help you track your training requirements Discuss the requirements you need to accept products and/or services on behalf of the Government

Policy Department of Defense (DoD) Directive 5000.52, Defense Acquisition, Technology, and Logistics (AT&L) Workforce Education, Training, and Career Development Program Outlines responsibilities for an education, training, and career development program for DoD AT&L Workforce. Primary objective is to create a professional, agile, and motivated workforce that supplies timely, affordable capabilities to the warfighter.

QA Core Training Requirements Lesson Topics: QA Core Training Requirements QAS Competency Assessments TCAT Key Areas Acceptance Requirements

Topic 1: QA Core Training Requirements QA training requirements include: Defense Acquisition Workforce Improvement Act (DAWIA) Level II certification DCMA Skill Sets Core/Core Plus courses On-the-Job Training (OJT) Continuous Learning (CL) Electronic Individual Development Plan (eIDP)

DAWIA Requirements DAWIA Level II certification via Defense Acquisition University (DAU) training is a condition of employment Current DAU courses for DAWIA certification: Production, Quality, and Manufacturing (PQM) career field for QA personnel Engineering (formerly Systems, Planning, Research, Development, and Engineering) career field for Quality Assurance Engineer (QAE) personnel

DCMA Requirements Skill Sets QA System Skills Technical Skills Overarching skill set Required for all QA personnel Not prerequisite for Technical Skill Set Technical Skills Not required for all QA personnel Based on job assignment

Skill Set Matrix QA Systems Aircraft Structures and Systems Aircraft Powerplants Ammunition Chemicals* Clothing and Textiles Electronics/Electrical International Materials* Mechanical National Aeronautics and Space Administration (NASA)** Navy Special Emphasis Programs (NSEP) Vehicles Non-Destructive Testing (Non-NSEP)** Packaging* * Skill set certification not required as all courses are Core Plus ** Workforce Development does not issue certificates

FLS Determines Core Plus Applicability Core and Core Plus Core Personnel must be proficient in all Core competencies for QA Systems and applicable Technical Skill Sets Core Plus Personnel must be proficient in Core Plus competencies in applicable Skill Sets, if required by job assignment FLS Determines Core Plus Applicability

Course Catalogs – QA Systems Quality Assurance System Skills Course Catalog CORE Courses QUAL100 Quality Basics [American Society for Quality (ASQ)] QUAL101 Government Contract Quality Assurance Fundamentals QUAL103 Introduction to Calibration and Measuring Systems (ASQ) QUAL104 Basic Measuring (Tooling University) QUAL107 Root Cause Analysis (ASQ) QUAL108 Concept of Control Charts (ASQ) QUAL109 Drawing Interpretation (Blueprint Reading)/Geometric Dimensions and Tolerances (ASQ) AMMO067 HAZMAT Familiarization and Safety in Transportation (DAC), Every 2 Years CORE PLUS Courses QUAL111 ISO 9001/AS9100 Quality Management System Auditor (ASQ) QUAL112 Failure Mode Effects and Analysis (FMEA) (ASQ) QUAL114 Statistical Process Control (SPC) TIP Comprehensive (ASQ) CLL032 Preventing Counterfeit Parts from Entering the DoD Supply System (DAU) QUAL116 Certified Quality Technician (CQT) Question Bank (ASQ) QUAL117 Certified Quality Technician (CQT) Certification Preparation (ASQ) QUAL118 Certified Quality Technician (CQT) Exam (ASQ) QUAL 123 Certified Quality Auditor (CQA) Prep Course (ASQ) QUAL124 Certified Quality Auditor (CQA) Exam (ASQ) Prerequisites Reference CTMS Course Description EXAMPLE

Course Catalogs – Technical Mechanical Skills Course Catalog CORE Courses METL100 Basic Metallurgy/Overview METL102 Mechanical Testing of Materials METL103 Basic Metallurgy III: Corrosion CORE PLUS Courses METL104 Welding Inspection QUAL120 Lakehurst RIA Shipboard CSI Prerequisites Reference CTMS Course Description Education Baccalaureate of Science degree is preferred Experience At least one 30-day rotational assignment at a contractor and/or government industrial facility that includes experience in quality, manufacturing, engineering, production and contracting; 2 years of experience in manufacturing, production, or quality assurance (in addition to core certification experience) Requirements Core requirements must be met to be certified to the QA Systems Skill Set. Core Plus requirements are available based on an individual’s assignment. EXAMPLE

On-the-Job Training (OJT) OJT provider must possess competency If determined a competency can be satisfied through OJT: Establish a program Complete the OJT program Document the OJT competency

OJT True Experience OJT Parachute Inspection Training Denise Schumacher, HQ Staff QA Specialist, DCMA QAC

OJT Documentation OJT documentation must include: Employee name Person conducting OJT Specific competency(s) identified Start/Completion dates Employee initials completed competency(s) Person validating OJT signs off on completed competency(s)

New Skills Identified Employee/FLS identify need for new skills training What competencies (knowledge, skills, and abilities) are needed? Is there a source for the needed training?

New Skills Training Requirements FLS contacts Region Point of Contact (POC) DCMA QA Directorate, Resource Management Division who: Develop competencies and learning map Provide competencies and learning map, and recommended training source to Workforce Development (WD) DCMA-Q Training Coordinator Region POC FLS

Continuous Learning (CL) – Agency Continuous Learning Point (CLP) requirement: 80 CLPs every 2 years, goal of 40 CLPs per Fiscal Year (FY) Agency compliance data reported annually to AT&L CL website accessed through DAU virtual campus, http://clc.dau.mil/

CL – Professional Certifications from American Society for Quality (ASQ) Certification training points count toward CLPs Started in FY11 with QA field nominees for Certified Quality Technician (CQT) program Must pass certification exam and receive professional credentials DCMA supports certifications which are a mark of professionalism throughout industry

Electronic Individual Development Plan (eIDP) eIDP used to request, document, and track formal training Must justify and properly prioritize courses (QA Development, para. 3.4-3.5) FLS final approval authority on requested courses eIDP data used to: Forecast and develop training requirements Plan the annual training budget Develop training schedules OJT Event Local Training

Local Training May satisfy competency requirements Managed at the Contract Management Office (CMO) level Part of CMO budget Be aware of local training Must be documented

Bottom Line on Training Ensure training is comprehensive and ample to accomplish QA activities specific to job assignment If not completely confident in a skill set, consult with the FLS to determine method(s) to increase competency, training, and experience Approach FLS, or higher authority, for training necessary to perform current QA activities

QAS COMPETENCY ASSESSMENTS Lesson Topics: QA Core Training Requirements QAS Competency Assessments TCAT Key Areas Acceptance Requirements

Topic 2: QAS Competency Assessments Competency assessment purpose and process QAS support to FLS Qar, Joe Supervisor, Fred L.

Competency Assessment Assesses current/satisfied competencies held by QAS due to: Prior job/experience OJT Not applicable for NASA, NDT, or NSEP competencies Formal course completion Assesses unsatisfied competencies applicable to current job assignment Performed initially, then annually at a minimum or upon transfer to a new FLS/job assignment Assessment results identify training needs

Competency Assessment Process FLS and QAS meet to determine fulfilled and unfulfilled competencies All Core courses required Determine applicable Core Plus courses Determine how competency gaps will be satisfied Document QAS training requirements

QAS Support to FLS Provide FLS documentation to prove skills and knowledge for competencies Review TCAT to check accomplished skills and knowledge for competencies

Competency Assessment Documentation Develop/Adjust eIDP to reflect training requirements Training Competency Assessment Tool (TCAT) Documents % Competence Measurement and # Certified Count Provides more visibility, rollup capability, and reports Allows competency assessments to transfer with employee

TCAT KEY AREAS Lesson Topics: QA Core Training Requirements QAS Competency Assessments TCAT Key Areas Acceptance Requirements

Topic 3: TCAT Key Areas The TCAT eTool is used to manage personnel skill sets. Key areas include: Access Basic user view Competencies Competency detail

TCAT – FLS Management Tool Management tool allowing FLS to: Manage personnel skill sets Forecast QA training requirements Manage OJT certification process Displays collective QAS skill set status at CMO, Region, and Agency levels

TCAT Access Select the TCAT icon on the DCMA eTools page Login as either FLS or Basic User

TCAT – Basic User View Displays your FLS, Team, and CMO Qar, Joe Supervisor, Fred L. Icons to view competency details Displays your FLS, Team, and CMO Overview of your competency assessment Use i icon to view competency details

TCAT – Basic User View – Competencies Qar, Joe Supervisor, Fred L. Supervisor, Fred L. Competency details are View-only Select the checked Assessment Decision to view details of the knowledge and skills for that competency

TCAT – Basic User View – Competency Detail Qar, Joe Supervisor, Fred L. Supervisor, Fred L.

ACCEPTANCE REQUIREMENTS Lesson Topics: QA Core Training Requirements QAS Competency Assessments TCAT Key Areas Acceptance Requirements

Topic 4: Acceptance Requirements Certification process Product/services acceptance QA stamps

Certification Process FLS is the authority for certification determination FLS issues NASA certification card FLS requests certifications through CMO Training Coordinator to Human Capital – WD Division via Workforce.Development@dcma.mil “No questions asked” policy Flexible and streamlined

Products/Services Acceptance Required certifications Working toward DAWIA Level I QA Systems and applicable Technical Skill Sets, in Core and applicable Core Plus competencies NASA and NDT, as applicable QAS must be working in Technical Skill Set Certified personnel can accept products/services after required surveillance performance by a qualified individual

QA Stamp Issuance Surveillance approval stamps [partial (circle) or complete (square)] issued to qualified personnel FLS assigns surveillance stamps; stamps issued by stamp custodian Partial surveillance accomplished Complete surveillance accomplished Stamps approve applicable product surveillance activities, NOT the product.

Summary Having completed this lesson, you should now be aware of: QAS training requirements DAWIA Core and applicable Core Plus competencies Further training, i.e., OJT and CL Competency assessment identifies individual competencies and necessary training TCAT documents competency assessment summary and tracks QAS progress Lesson 4: Safety Stock

Summary (cont.) Having completed this lesson, you should now be aware of: QAS requirements to accept products and/or services Working toward DAWIA Level I QA Systems and applicable Technical Skill Sets Currently working in Technical Skill Set Lesson 4: Safety Stock

Questions

Review Question 1 What are the minimum training requirements for all QASs? QA Systems and applicable Technical Core competencies Applicable Technical Core competencies and DAWIA Level I DAWIA Level II, QA Systems and applicable Technical Core competencies QA Systems, Core Plus, and applicable Technical Core Plus competencies

Review Question 2 What is the purpose of the Competency Assessment? Fulfill competencies for current job assignment Identify competencies and unsatisfied competencies for a QAS in his/her current job assignment Locate On-the-Job Training opportunities to fulfill competencies Identify new competencies within the current job assignment for a QAS

Review Question 3 What could a QAS do to support his/her FLS during the Competency Assessment? Provide a POC for his/her supervisor at a previous job Summarize his/her current job assignment activities Input required training options in his/her TCAT file Provide documentation, such as a course outline, proving a competency has been fulfilled

Review Question 4 In TCAT, what screen displays a summary of a QAS’s competencies? Competency Summary Team View Individual Competency Demonstrations of Knowledge and Skills

Review Question 5 To accept products/services on behalf of the Government, a QAS must be certified in QA Systems and Technical Skill Core competencies and what else? DAWIA Level II and QA Systems Core Plus competencies Applicable Core Plus competencies and OJT for current job assignment Applicable Core Plus competencies and working toward DAWIA Level I in PQM Professional certifications and OJT in applicable Technical Skill competencies

Exercise: QAS Certification and Training Students work individually QAS has the following: DAWIA Level I certification QA Systems Core and Core Plus competencies Mechanical Core competency (QA Training Course Catalog, Mechanical tab) QAS is assigned to a contract with: Welding requirements Inspection/Acceptance at source Time: 5 minutes What must the QAS do to ensure he/she can accomplish assigned QA activities? Lesson 4: Safety Stock

TCAT – FLS View – Team Icon to print table Supervisor, Fred L. Qar, Joe Baldrige, Malcolm Chowdhury, Subir Crosby, Phlip B. Cue, Susie Deming, W. Ed Drucker, Peter Juran, Joseph M. Kano, Noriaki Pirsig, Robert Shainin, Dorian Taguchi, Genichi Weinberg, Gerald Icons to view individual files Home page displays a snapshot of team members’ competency assessment statuses Allows drill down into individual personnel files

TCAT – FLS View – Individual Qar, Joe Supervisor, Fred L. Qar, Joe Supervisor, Fred L. Displays individual’s competency assessment summary information FLS can add, edit, and delete a competency requirement

TCAT – FLS View – Individual Competency Qar, Joe Supervisor, Fred L. Drill down into a competency for detailed information Shows opportunities to fulfill competency Records if competency was satisfied and date that it was done Return