Amadeus e-Power Consolidator Empower your affiliates, drive your business Author Department Date

1 Introduction

Your needs If you’re looking for a distribution platform that enables you to : Maximise your distribution reach Counter back shrinking revenues and margins © 2011 Amadeus IT Group SA Manage and control efficiently your network Ensure your travel agents quick and reliable access to the relevant fares Then look no further… Page 3

Empower your affiliates, drive your business For consortia, consolidators and distributors with a sales dedicated network of non-IATA agencies, selling, advising and servicing both leisure and business travellers. Amadeus e-Power Consolidator is the easy to deploy online platform enabling you to boost and drive your business performance while servicing your affiliated agencies. It comes also with the most intuitive interface and relevant content for your business. Unlike current available solutions Amadeus e-Power Consolidator enables you to fully manage your network and hierarchical structure with the relevant revenue management tools including secondary level service fee and mark- up settings.

What our customers say Jorge Lamirán President of Aquatravel “Travel agencies value the speed and flexibility of Amadeus e-Power Consolidator. With this solution we offer our customers a tool that allows them to compete with large agencies.” Jorge Lamirán President of Aquatravel

Amadeus e-Power Consolidator Empower your affiliates, drive your business Because what’s good for your affiliated agencies is good for you, Amadeus e-Power Consolidator provides your network with the best sought features both at sales and management levels. Amadeus e-Power Consolidator Maximise your distribution reach Ensure higher margins and more revenue Manage and control efficiently your network Easy to deploy Quick & easy to operate Reduce your operational costs Make the most of advanced revenue management features Support your network by providing relevant content Manage your credit levels and payments Streamline your performance through hierarchical business logic management Benefit from accurate reporting

2 Continuous improvements 8.1 key features

Click and sell more with the new user interface! Facilitate both booking and customisation New appealing look and feel Short booking flow: Plan (your Trip), Check-out Confirmation Redesigned flight + hotel booking flow Total price displayed with the savings including an additional discount for the simultaneous flight+hotel Consolidators: developp your network and provide a quicker access to the relevant fares Travel agents: Clearer and easer search and book, focus on selling Administrators: easy and fast site maintenance

Calendars with extended views Easy to identify two months overview with holiday periods per selected zone Consolidators: Provide a quicker access to the relevant fares Travel agents: new revenue opportunities

Dynamic cross-sell Contextual proposal of hotels and cars in the shopping basket page, once a flight is selected Consolidators: Provide a quicker access to the relevant fares Travel agents: new revenue opportunities

Satisfy customers with an enriched proposal of alternatives Quotation module Display of trip proposals for flights, hotels and LCC Retrieval by the traveller: email (.pdf) checkmytrip.com Checkmytrip mobile app, Retrieval by the agent in the system (or in Selling Platform) and confirmation into a booking in a single transaction. Integration of unique Amadeus Offers Consolidators: synchronised management of customers’ requests Travel agents: increased productivity and revenues, replacement of time consuming workarounds Travellers: enhanced customer satisfaction

Improve payment processes and allow storing travel agencies’ credit cards in the system Payment rule module Define payment rules to attach credit card methods to predefined providers, depending on: content, carrier or affiliated agency   Consolidators: stay in control of your credit levels and payments while giving more flexibility Travel agents: save time and increase flexibility

3 Maximise your distribution reach

Maximise your distribution reach Easy to deploy Web based solution : access is provided through a work station with internet and a web browser making it convenient for agents to work from their office or home All upgrades are done automatically Minimum training sufficient: even novice users can make the full use of e-Power consolidator in a matter of days Possibility for agencies to self-register as sub-agents Good for your network

Good for your affilated agencies Maximise your distribution reach Smooth user experience Fully customisable user interface Easy & quick to operate Intuitive and guided booking flow Consistent navigation and user experience Good for your affilated agencies

Maximise your distribution reach Easy to deploy at minimum cost Hierarchical administration of the travel agency groups Possibility to configure your global business logic at your HQ level Group layers to facilitate affiliated agencies’ network handling At the travel agency level, specific business logics can be developed to support your processes Each agency can manage their multiple booking users No investment in software, hardware, network or hosting is required Good for your network

4 Ensure higher margins and generate more revenues

First level service fee/mark-up Second level service fee/mark-up Ensure higher margins and generate more revenues Advanced revenue management features Customise your solution to manage service fees, mark-ups and discounts according to your policy with: Hierarchical business logic between your headquarters and affiliated agencies with additional group level management, Secondary level service fee and mark up settings. Provider Headquarters Net fare Network’s fare Affiliated agencies Traveller Affiliated agency fare First level service fee/mark-up Second level service fee/mark-up Good for your headquarters Good for your affilated agencies

Good for your affilated agencies Ensure higher margins and generate more revenues Support your network with relevant content Provide both aggregated GDS and non-GDS content on: >> Air: more than 500 airlines connected directly to Amadeus + 35 airlines connected via third party aggregator >> Hotels: +95 000 GDS properties of which 90% ensure the best availability rates + 5 external aggregators or providers of aggregator content >> Cars: 30 rental companies which translate to 36 000 rental locations in 250 countries >> Insurance: 40 of the most prominent insurance providers worldwide >> Your network’s negotiated content Detail of the hotel content: Real-time sourced content from multiple providers including: Amadeus GDS (90’800+ properties) and seamlessly integrated non-GDS content PGoGlobal (150’000 properties) PContent Inn with notably: PGTA, Hotelbeds, Transhotel, Tourico, etc. PHotelsPro (95’000 properties) PGateway ( 250’000 properties) PTBO/Content Store (100’000 properties) Good for your affilated agencies

Good for your affilated agencies Ensure higher margins and generate more revenues Support your network with relevant content Smooth integration of external providers through the unique Amadeus Integrated partners framework No development needed for each provider Development is done by the provider itself Amadeus provides functional and technical support Suggestion: While Amadeus provides functional and technical support, the integration of external content is primarily done by the providers themselves Good for your affilated agencies

Good for your affilated agencies Ensure higher margins and generate more revenues Together with relevant features Cheapest and most reliable fares with the leading low-fare search product Amadeus Master Pricer and up to 250 air recommendations in a single transaction Possibility to search simultaneously for different products within the same booking Merged display itineraries for GDS and low cost carrier air content (one way combinable fares) While Amadeus provides functional and technical support, the integration of external content is primarily done by the providers themselves Good for your affilated agencies

5 Manage and control efficiently your network

Good for your headquarters Manage and control efficiently your network Manage efficiently your credit levels and payments Control the credit limit offered to affiliated agencies when invoicing payment through the administration module Limit the maximum number of tickets that can be created by an affiliated agency for a certain period of time Manage roles and permissions for all affiliated agency users Grant limited administration rights to an agent or create a “booking role” to selected affiliated agency users Good for your headquarters

Manage and control efficiently your network Streamline your performance Implement a hierarchical business logic between the network and affiliated agencies with additional group level management Manage more efficiently sub-agents’ skills and time: while some focus on selling travel, your headquarters can perform more complex tasks, such as ticketing, changes, etc., using the automatic e-ticketing facility for instant ticketing. Good for your headquarters Good for your affilated agencies

Manage and control efficiently your network Rely on accurate reporting Each booking is tracked via the reporting tool enabling integrated reporting with real time information on created PNRs, saved commissions, credit limit balance as well as service fee markups, for each affiliated agency Good for your network

Pricing / ordering procedure Pricing scheme consists of: Set-up fee License fee – charged monthly Additional modules’ fees Transaction costs Custom fees for bespoke developments

Competitive positioning The best distribution platform for headquarters and their affiliated agencies Amadeus e-Power Consolidator provides networks with the most adapted online distribution platform including the relevant management features adapted to a hierarchical structure as well as double layer service fees and mark-ups.

FAQs Q Q In which markets is Amadeus e-Power consolidator launched? Amadeus e-Power Consolidator is currently deployed for customers in Canada, US, Spain, France, Turkey, Yemen, Gulf & Jordan Upcoming globalisation is closely linked to product assessment as well as to the readiness of the markets in terms of implementation and support. Q What if I have affiliates in markets where it is not launched? Please check check with your local Amadeus Sales representative.

Benefits for your network

High-level roadmap 8.2* 9.01* 9.0* 9.1* Q4 13 Q1 14 Q1 14 Q2 14 Online help for admin SNCF integration for France Amadeus Mini rules Hotel module improvements B2B2C module New Ancillary Services (Phase 1) Car module improvements Q4 13 8.2* Q1 14 9.01* Q1 14 9.0* Hotel Multisource integration New payment services via Amadeus payment server Localisation for Italy Gestour Integration for France New Ancillary Services (phase 2) Buffer for new consolidator launch Ticketless Access integration Air user generated content Buffer for new consolidator launch Q2 14 9.1* 30 * All release content to be confirmed 30

Contact us For more information, contact: Your local Amadeus Sales representative Or visit our web site amadeus.com/corporations

Thank you AmadeusITGroup amadeus.com/blog amadeus.com You can follow us on: AmadeusITGroup amadeus.com/blog amadeus.com