Communications channels, tools and methodologies Republic of the Union of Myanmar Ministry of Electricity and Energy Yangon Electricity Supply Corporation Communications channels, tools and methodologies Presented by; U Kyi Oo Naing Manager(Engineer) YESC Date: 2-11-2016

Current Situation of YESC Yangon is commercial city of Myanmar, and all of the industrial zones, households and businesses are mainly rely on the Electric Supply System of Yangon City Electricity Supply Corporation(YESC). There are (4) Districts in Yangon Area and (45) townships, 12 sub-townships are operated by YESC. Estimated population is about 6 million and number of household is (1,583,025) and (1,197,797) consumers are used electricity. Therefore about 75.08 percent is electrified in Yangon Region.

Communications All of townships have townships offices and officers are headed by Chairman and (5) Board of Directors from head of office at Ahlone Township. The directly effective way to communicate with consumers is Mobile and Auto-phone All of the townships have 24 hour Emergency Unit to explain the consumers complaint and other kinds of unforeseeable faults All of the units have auto phones and have answerable office staffs are assigned by shift for 24 hours

Communications (1) Mechanical Tools Office information desk in each township offices Newspapers(National) are directly communicated with consumers in every hours YESC opens the desk at Myanmar Invest Commission for Business Consumers

Communications (2) Mechanical Media 1. Call-center -24 hr/7days (by Auto Phones, Mobile Phones and Social Media Network) 2. Television(MRTV) (sometimes) 3. Radio Channels (89.0 City FM- Yangon Based) (frequently) depends on the conditions consumers can communicate above ways to communicate with YESC. At Monsoon, YESC frequently warn by using media to safe the people live from distribution line breaking and falling to the road and other public area because of weather

Communications (2) Mechanical Media Contd; YESC has (108) no. of hot-line Mobile Phone in every district officer and township officer therefore, consumers can communicate these numbers 24 hours for any emergency cases

Communications Plans for Future to have One main central ICT session – by using the computerized and network system to collect the data from each townships and send to the central session and launch the updated information with appropriate way(TV, Radio, Social Network etc;) to use more media channels (MRTV-4, other popular Radio Channels) to communicate with public widely

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