Unit 1 Can I take a message? (I) Let’s Go

Part I Getting Ready Vocabulary Disconnected calculator hunt around 　　an unpublished number put through extension switchboard calculator hunt around telephone directory look up hang on 计算机 接不上 寻找 未公布的号码 电话簿 接通 分机 寻找 信息服务中心 请等一会

B. supply the missing words 1. Woman: Hello. Man: Hello. I want the County _________ Woman: That’s ___________. Man: Thank you. 2. Woman: Hello. Girl: The ___________________ please. Woman: _____________. Girl: What? Woman: I said __________. Girl: OK. Thank you. Hospital 38911 railway station 42661 42661

3. Woman: My husband’s broken his leg. Man: What’s your phone ________? Woman: Call just ___________. The address is ______ Modern _________. Man: The __________ will be there in a few minutes. 4. Woman: Hello. I’d like a ______. Man: Yes? What is the ________? Woman: ____ Health Road, Hamstit. Man: Oh, OK. The taxi will be there in __________. Woman: Thank you. number 82886 149 Road ambulance taxi address 179 5 minutes

Man2: OK. What ______is it? Man1: _____ East ______Street. 5. Man1: Hello, I want a ___. Man2: OK. What ______is it? Man1: _____ East ______Street. Man2: Right. The cab will be there in _____________________. cab address 1120 32nd a few minutes

C. Listen to the telephone number and choose the answer. 1. a. 852-4014 b. 825-4017 c. 285-1417 2. a. 942-6330 b. 924-3616 c. 944-3613 3. a. 725-1980 b. 752-9018 c. 727-9880 4. a. 281-0523 b. 218-5032 c. 288-5303 5. a. 654-4013 b. 645-4131 c. 655-4013 6. a. 3404-9175 b. 3140-9715 c. 3041-9157 7. a. 5212-7604 b. 5122-7064 c. 5221-7406 8. a. 4283-0293 b. 4823-2093 c. 4832-0292 9. a. 9654-4873 b. 9564-4783 c. 9546-4883 10. a. 7838-1134 b. 8373-1343 c. 7783-1414 a c c b c a b a c b

Part II Giving and receiving phone calls In this section you are going to hear some recordings. Listen carefully and write down all the telephone numbers you hear and the reasons why the calls did not go through. Telephone numbers Reasons 1. _______________ ________________________ 2. _______________ ________________________ 3. _______/_______ ________________________ 4. _______________ _________________________ 5. _______________ _______________________ 3582818 disconnected 4912386 temporarily out of order number changed 5240034 7828249 temporarily disconnected 2650325 changed to an unpublished number 3587202

1. First listen to some names: Brown Thompson Jeremy Mary Roberts B. In this section you are going to hear some recorded phone calls for Mr. Turner. 1. First listen to some names: Brown Thompson Jeremy Mary Roberts 2. Notes: retire asap (as soon as possible) cancel FNB (First National Bank) reschedule

3. Listen to the Phone calls and Fill in the missing words. Messages 1. From: __________________ Message: Harold Scott is _________ at the ________________. There will be a ______________ for him. 2. From: __________________ Message: Get in touch with him _________________________. 3. From: __________________from________________________ Message: Call her at ___________before _____ or between ___ and ___ this ______________. 4. From: __________ Message: He apologises but must ______ tomorrow’s _____ appointment because he is going to be ___________. Call him at __________to reschedule. Jeremy retiring end of the month job going Thompson as soon as possible Mary Roberts the First National Bank 7721852 12:30 2 5 afternoon Brown cancel lunch out of town 7439821

listen to some more authentic versions of the calls C. Now try this: listen to some more authentic versions of the calls

Part III I’d like to speak to … A. First listen to some sentences taken from the phone calls. Supply the missing words 1. Just one moment, I’ll _______________________. 2. you’ve got the ________________________. 3. Can you _______________ through the switchboard please? 4. You expressed an interest in our laboratory____________________. 5. I’m going to be _____________next month and I thought I might like to _________ and see you. 6. Didn’t you get the __________ I sent you? 7. I’ll just ______ if I can find my _______. 8. Is that ______________for you? 9.i’ll write to you to ________ the arrangements just to ___________we’ve got everything right. put you through wrong extension connect me back measuring equipment in your area call in literature see diary convenient confirm make sure

B. Now listen to the whole phone call (preferably two times ), and finish all the exercises. Notes: Dr. Henderson Tues. 10 Apr., 11:00 wrong extension Apr. 11, 10:00 Perez, France Next day, after lunch trade fair, Berlin, last month Wed., 2:15 lab measuring equipment 2:50 call in, next month Mrs. not Miss

Questions 1. How many speakers are there in the conversation? Circle the correct number. a. 3 b. 4 c. 5 d. 6 2. Who are they? Tick their names or jobs. Bill Anderson Bill Henderson Telephonist Secrectary Sylvia Perez Sylvia Perex Peter Henderson Peter Anderson 3. What’s the misunderstanding between the telephonist and the caller? Fill in the blanks. The telephonist mistook Dr. _________ for Mr. _________ thus put the caller through the _______________. 4. What’s the misunderstanding between Perez and Dr. Henderson? Fill in the blanks. When arranging the appointment, the time suggested by Perez was________, ___th, __________, at ___ o’clock, but Dr. Henderson thought it was __________, __th, ________, at ___ o’clock. The time suggested by Dr. Henderson later was _________, ___th, ______, but Perez thought it was _________, __th, _______. The exact hour suggested by Perez was ______, but Dr. Henderson thought it was____. √ √ √ √ Henderson Anderson wrong extension Tuesday 10 April 11 Wednesday 11 April 10 Tuesday April Wednesday 11 April 12 2:15 2:50

listen to a more authentic version of the phone call. C. Now try this: listen to a more authentic version of the phone call.

Part IV More about the topic: A Birthday Present Nothing in life is as good as the marriage of true minds between man and woman, but it requires great care to keep this tender plant alive. Remember, happiness is a perpetual rejoicing in small events--a gift, a gentle smile, a small sticky kiss.

A. John has just opened his birthday present from his wife, Mary A. John has just opened his birthday present from his wife, Mary. Listen to a dialogue between the couple and give brief answers to the following questions. Question 1: Mary gives John a birthday present. What is it? ______________________________________. Question 2: Whose telephone number does John put in first? 　　　　 ______________________________________.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 Question 3: Whose telephone number can John always remember? Question 4: What does John want Mary to do at the end of the dialogue? _______________________________________. It is a new calculator. The solicitor’s number. Bill’s and Sue’s number. He asked her to take him out for a meal.

the flower shop/the florist B. Now listen to the dialogue again. Pay special attention to the names of people and the places and all the telephone numbers. Complete the following chart. Names of People / Places Telephone Numbers the bank 76763 the dentist 757412 the station the flower shop/the florist John and Jane 675645 345674 the doctor 239023 the garage 546534 989024 21463 the sport’s club

Two Girls Talking on the Phone Part V Memory test: Two Girls Talking on the Phone You are going to hear a conversation on the phone (Preferably only one time). After that some questions will be asked. Find the right answers as quickly as possible.

√ √ √ √ √ √ √ √ √ 1. Smith Catherine Sue Sandy Carol Clara Carl Simon 2. in the office at home in a telephone booth at a restaurant in a taxi in a department store 3. 2 3 4 5 4. two months half a year one year two years three years 5. When were you born? Where do you live? Are you married? Have you got any children? How many people are there in your family? Where did you go to school? What is your present job? What is your educational background? Why do you want to leave your present job? How much are you paid in your present job? Why are you interested in the new job? How much do you expect to be paid in the new job? How do you intend to go to work? How long do you intend to stay at the job? √ √ √ √ √ √ √ √ √