The Art of Providing Supportive Services for Homeless Veterans Community Action Partnership’s 2015 Annual Convention Empowering Families, Transforming Communities Dave Lopez Deputy Director of Programs + Operations Swords to Plowshares San Francisco, CA

What We Know… Ending Homelessness Among Veterans by End of 2015 Coordinated Assessment Tool (Development of ROI)—CAHP System Rapid Re-Housing (SSVF), VASH, PSH (HUD, S+C) Coordination Among Players (CoCs, VA, CBOs, CVSO, HA, HUD, SSI) Introducing CI with SSVF, CoC and Community Programs Implementing P, P, & Compliance for HMIS Implementation TFA Funds Management Integration for Complete Life Cycle Audit & Compliance - When I did this originally, I used an excel spreadsheet to track vouchers, vendors There are specialized pieces or modules that accomplish the goals – I use Bowman Systems, and when I discovered that they were releasing a new module that would integrate this function with the case management and client delivery system, I was literally first in line to procure and implement this function into my workflow. In fact, my tag line was “How did I ever survive without it!!")

Housing Homeless Veterans SUCCESS IN HOUSING HOMELESS VETERAN FAMILIES N=445 Veterans are quickly provided access to the right program, at the right time Addressing prevention and rapid re-housing

Coordination Weekly Meetings Managing the CAHP System + Priority List Agreement on Prioritizing from CAHP System Allocating Resources Appropriately Experience with SSVF & Veteran Homeless Programs

Outreach Coordinated Referral + Assessment Tool Search & Rescue Team Landlord Engagement Strategies Marketing Strategies: VASH and Homelessness (Selling Your Product) Meets criteria for case management, program service delivery compliance and reporting (client centered, program centered, funder centered)

Wrap-Around Support SSVF – Rapid Re-Housing Emergency Housing Employment + Training Services Income Support Services Community Education: Combat-to-Community

Housing Strategies SSVF—Up to 9 Months of Rental Subsidies Landlord Engagement – Dual Customer Approach Home Brokering House Matching Representative Payee Services – Money Management

Housing Availability 130 Unit Project Based/Master Lease VASH – Nov. 2014 22 Unit Project Based/Master Lease S+C – March 2015 80 Unit Project Based/Master Lease S+C – August 2015 42 Unit Project Based/Master Lease VASH – Pending 100 Unit Single & Family Project-Based VASH – 2018 Market Rate Housing – SF Bay Area

Employment & Training Services Department of Labor – VETS (Veterans Employment & Training Services) HVRP – Homeless Veterans Reintegration Program HFVVWF – Homeless Female Veterans, Veterans w/Families HUD/Supportive Service Only HEC - Homeless Employment Collaborative WIA/WIOA – 15% and 25% Funding VEAP – Veterans Employment-Related Assistance Program NAP – Neighborhood Access Point for Veterans

Employment & Training Services Dual Customer Approach Job Brokering Services EDC – Employer Driven Curriculum Training Stipends Hiring Events HR Cultural Competency – “Combat to Community” Employer Summit Employment & Training Services

Income Support Services Representative Payee Services – Money Management – Rent only Rep Payee Services – All aspects Financial Literacy Curriculum Legal Services—VA Claims (Pro Bono Program: N=150) SOAR (SSI/SSDI Outreach, Access + Recovery) Initiative

Streamlining Processes PSH Application Processes Warm Hand-offs Priority List—Updated Daily Document Gathering—Phone Tree Method Proofs of Income—SSI Office, CVSO, Employment & Training Services

Key Takeaways Team Work: Managing Roles + Expectations Processes: Review, Update, Streamline (Wear Your Business Hat) Developing Staff Positions to Meet Need Landlord Engagement: Language, Culture, Money Management Securing Housing Units: Project Base + Master Lease Rapid Results: Moving Veterans into Housing While Subsidy is Processing Processing TFA Payments: Same Day Turnaround Time Utilizing THP: Converting THP Contracts into CoC Housing Subsidies New Housing Developments: Prop 41 Funding

Thank You for Your Attendance Swords to Plowshares 1060 Howard Street San Francisco, CA 94103 www.stp-sf.org (415) 252-4788 Dave Lopez Deputy Director of Programs + Operations dlopez@stp-sf.org OUR MISSION…War causes wounds and suffering that last beyond the battlefield. Swords to Plowshares’ mission is to heal the wounds, to restore dignity, hope, and self-sufficiency to all veterans in need, and to prevent and end homelessness and poverty among veterans.