Xerox Analyst Training Level 1

Agenda Prerequisites to install PaperCut Application Server installation PaperCut license file installation Xerox MFD Embedded installation Follow Me Print configuration Secondary Print Provider install Generating and scheduling reports Troubleshooting and Support Request

Requirements for Training: Desktop/Laptop or Server PaperCut MF Systems Requirements PaperCut Server Sizing Guide Download PaperCut Software v15.3 (Build 34230) – Release History PaperCut MF for Windows Servers PaperCut MF for Mac OS X (Universal)  PaperCut MF for Linux Servers (i686) PaperCut MF for Linux Servers (x64) PaperCut MF for Novell OES 2 and 11 Linux (x64)  PaperCut MF - User Manual (PDF) Embedded Documents PaperCut MF - Xerox Secure Access Manual (PDF) PaperCut MF - Xerox Secure Access EIP1.5+ Manual (PDF) PaperCut MF - Xerox Network Accounting Manual (PDF)

PaperCut MF Installation Steps (Windows) Run Setup 1 2 Select Components 3 Install 4 Set Admin 5 Set Organization 6 Set Cost per Page 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) 1 Run Setup 2 Select Components 3 Install 4 Set Admin 5 Set Organization 6 Set Cost per Page 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) Run Setup 1 1 2 Select Components 3 Install 3 4 Set Admin 5 Set Organization 6 Set Cost per Page 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) Run Setup 1 1 2 Select Components 3 Install 3 4 Set Admin 4 5 Set Organization 6 Set Cost per Page 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) Run Setup 1 1 2 Select Components 3 Install 4 Set Admin 5 Set Organization 5 6 Set Cost per Page 2 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) Run Setup 1 1 2 Select Components 3 Install 2 4 Set Admin 5 Set Organization 6 Set Cost per Page 6 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) Run Setup 1 1 2 Select Components 3 Install 2 4 Set Admin 3 5 Set Organization 4 6 Set Cost per Page 7 7 Import Users from AD 8 Done

PaperCut MF Installation Steps (Windows) Run Setup 1 1 2 Select Components 1 3 Install 4 Set Admin 8 5 Set Organization 6 Set Cost per Page 7 Import Users from AD 8 Done 8

Client Deployment Windows Mac Linux Zero Configuration Access the client software via the network by browsing to \\<server>\PCClient Local-Client-Install Deploy using MSI package Mac Local Install using LaunchD Linux Requires Java 8.0+ Access the client software via the network by browsing to smb://<server>/PCClient

Find Me Printing Configuration Virtual Queue Setup Navigate to “Printers”; then select Find Me Queue to be configured In “Configuration” change the “Queue type” option to “This is a virtual queue (jobs will be forwarded to a different queue)” Select print queues for “Job Redirection Settings” Select “Enable Hold/Release Queue”

Find Me Printing Configuration Device Setup Scroll down the summary tab to the External Device Settings section and select “Enable print release”. Under “Displays jobs for release from the selected queues” select the “virtual queue”. Select “Enable Find Me Printing” On the “When released”, jobs print on: drop down choose “A single Queue” (the default) On the “Select the queue to release to” drop down choose the print queue associated with the device.

Creating Reports Go to Reports tab Select desire report type and format Ad-hoc Report

Installing License Login to PaperCut MF Go to “About” tab Scroll down to “Register” section

Embedded Installation (EIP1.5+) Requirements: Network accounting: Requires Xerox Network Accounting Module installed/enabled with off- box authentication feature included. (Network Accounting is also known as JBA or Job-based accounting.) Xerox Secure access: Requires Xerox Network Accounting Module installed/enabled. Xerox devices must support Xerox Secure Access and EIP.

Embedded Installation (EIP1.5+) Enable the HTTPS/SSL protocol Navigate to “Properties” -> “Security” -> “Certificates ” -> “Security Certificates”

Embedded Installation (EIP1.5+) Navigate to “Properties” -> “Connectivity” -> “Setup” -> “HTTP” -> “Edit” Enable the "Force Traffic over SSL" -> “Yes (All HTTP request will be switched to HTTPS)” option.

Embedded Installation (EIP1.5+) Enable SNMP v1/v2c protocolst. Navigate to “Properties” -> “Connectivity” -> “Setup” -> “SNMP” -> “Edit”.

Embedded Installation (EIP1.5+) Edit the “SNMP v1/v2c properties”. Verify the Community Names are correct and modify if required.

Embedded Installation (EIP1.5+) Create/setup the Xerox device in PaperCut admin interface.   Log in to the PaperCut administration interface using a web browser (e.g. http://<papercut- server>:9191/admin). Navigate to the “Devices” tab. Click “Create Device” action from the left. Select the "Xerox (Secure Access EIP 1.5+)" device type and enter the information. Device Name Hostname/IPAddress Username: admin Administrator Password: 1111 Select Function(s) Click “Ok”

Embedded Installation (EIP1.5+) Enable “Login/Permissions/Accounting” -> “Login Methods”. Navigate to “Properties” -> “Login/Permissions/Accounting” -> “Login Methods”.

Embedded Installation (EIP1.5+) Click on “Xerox Secure Access Setup” -> “Edit”. Click on “Manually Override Settings” Button. Verify that the correct PaperCut Server IP Address: Port and Path is listed. Change “Device Login Methods” to “Xerox Secure Access + alternate on-screen authentication method”. Change “Accounting Information” to “Automatically apply Accounting Codes from the server to YES”

Embedded Installation (EIP1.5+) Go to User Permissions Roles- > “Edit” -> Non-logged in Users -> “Edit” -> Services and Tools to change the “Services Pathway” settings to “Locked”. This locks access to the copier functions unless the user is logged in.

Embedded Installation (EIP1.5+) Navigate to “Properties” -> “Login/Permissions/Accounting” -> “Accounting Methods” -> “Edit”

Embedded Installation (EIP1.5+) Navigate to “Properties” -> “General Setup” -> “Extensible Service Setup”. Verify that the “Extensive Service Browser” is enabled.

Embedded Installation (EIP1.5+) Verify that the “Extensible Service Registration”, “User Interface Configuration” and “Xerox Secure Access” items are enabled.

Embedded Installation (EIP1.5+) Important: As a final step, create a Xerox and PaperCut admin user that will be used by techs to have admin access to the machines. Login to the Xerox web interface >> click on the “Properties” tab >> on the left side menu click on “Login/Permission/Accounting” >> click on “Device User Database” >> click on “Add New User” and make sure all the roles are checked. Create the same user in PaperCut as an internal user.

Testing Installation Testing for an Education or Small/Medium Enterprise Installation: Print a test document such as a web page or basic document. Navigate to the printer section and select the Print Log tab. Navigate to the Printers → Print Log tab. Your print job should now be listed in the log. Your user account should also be charged an appropriate amount. Testing for a Professional (Client Billing) Installation: Log into the admin interface after completing the configuration wizard. Under the Users section, locate and click on your test user account. The quick find feature may assist here. Ensure that the user has the Account Selection option set to Show the advanced account selection popup.

Installing Additional Secondary Print Providers (Windows) Run Setup 1 2 Select Components 3 Install 4 Update print-provider.conf 5 Done

Installing Additional Secondary Print Providers (Windows) 1 Run Setup 2 Select Components 3 Install 4 Update Print-Provider.conf 5 Done

Installing Additional Secondary Print Providers (Windows) 1 Run Setup 2 Select Components 3 3 Install 4 Update Print-Provider.conf 5 Done

Installing Additional Secondary Print Providers (Windows) 1 Run Setup 2 Select Components 3 Install 4 Update Print-Provider.conf 5 Done

Installing Additional Secondary Print Providers (Windows) 1 Run setup 2 Select components 1 3 Install 4 Update print-provider.conf 8 Done 5 8

Configuring LDAP Authentication

External Database When should I run PaperCut on an External Database? Supported Databases PaperCut Software International Pty Ltd supports the following external databases out-of-the-box: Microsoft SQL Server 2000/2005/2008/2012/2014 (either 32 or 64 bit) Microsoft SQL Express 2005/2008/2012/2014 (free from Microsoft) PostgreSQL 7.1+ (a free open source database) MySQL 5.5+ (a free open source database) Oracle 9.2+ (including the free Oracle Express Edition).

Internal Users Enabling Interanl Users Log in to the PaperCut administration interface using a web browser (e.g. http://<papercut- server>:9191/admin). Navigate to the “Options” tab, then “User/Groups Sync” and scroll down Printing Solutions for Guests and Anonymous users Batch Internal User Import and Update Resetting an Internal Users Password How/where are the "internal user" passwords stored?

Known Issues with Recent Releases Xerox JBA/XSA Onboard Xerox Secure Access EIP 1.5+ Embedded App

Support Ticket Submission to ecoprintQ ecoprintQ Support E-Mail – support@ecoprintq.com ecoprintQ Support Number – 1-800-236-8499 ext 103 ecoprintQ Support Web Portal – http://support.ecoprintq.com Submit new tickets Check the status of open tickets

Reference Guide for Ticket Submission

Reference Guide for Ticket Submission Screenshots/Movies - Of copier or troublesome issue App Server Debug - http://www.papercut.com/kb/Main/HowToEnableDebugInNG Print Provider Debug - http://www.papercut.com/kb/Main/HowToEnableDebugInThePrintProvider User Client Debug - http://www.papercut.com/kb/Main/HowToEnableDebugInTheUserClient Web Print Debug - http://www.papercut.com/kb/Main/HowToEnableDebugInWebPrint Release Station Debug - http://www.papercut.com/kb/Main/HowToEnableDebugInTheReleaseStation Device Debug Logs - http://www.papercut.com/kb/Category/Debugging OS Spool Files - http://www.papercut.com/kb/Main/CapturingAWindowsSpoolFile PaperCut Job Log - Screenshot of the job log CUPS Debug - http://www.papercut.com/kb/Main/HowToEnableDebugCUPS IOS Debug - http://www.papercut.com/kb/Main/HowToEnableDebugInTheIOSProvider AD Debug Output - http://www.papercut.com/kb/Main/DebuggingUserDirAD Google Cloud Print (GCP) Debug - Check the ‘Enable detailed logging for Google Cloud Print’ box under Options → Advanced → Diagnostics

Useful Links PaperCut’s Release History - http://www.papercut.com/products/mf/release-history PaperCut’s Knowledge Base - http://www.papercut-mf.com/support PaperCut’s Live Demo – http://demo.papercut.com PaperCut’s Live Demo by MFD Brand - http://www.papercut.com/live-demo/list PaperCut’s YouTube Channel - http://www.youtube.com/user/PaperCutSoftware/videos Common Integrated Scanning Questions: http://www.papercut.com/kb/Main/CommonIntergratedScanningquestions Common Scalability Questions - http://www.papercut.com/kb/Main/CommonScalabilityQuestions Common Security Questions - http://www.papercut.com/kb/Main/CommonSecurityQuestions Common Site Server Questions - http://www.papercut.com/kb/Main/CommonSiteServerQuestions Common Global Print Driver Questions - http://www.papercut.com/kb/Main/CommonGlobalPrintDriverQuestions Common Web Print Questions - http://www.papercut.com/kb/Main/CommonWebPrintIssues Common iPad Printing Questions - http://www.papercut.com/kb/Main/CommonIPadPrintQuestions Common Google Cloud Print Questions - http://www.papercut.com/kb/Main/GoogleCloudPrintCommonQuestions Common Mac Printing Questions - http://www.papercut.com/kb/Main/CommonMacPrintingIssues Common Card Reader Questions - http://www.papercut.com/kb/Main/CommonQuestionsAboutCardReaders Enabling Debug Logging - http://www.papercut.com/kb/Main/HowToEnableDebugLogging PaperCut from the Command Line - http://www.papercut.com/products/ng/manual/apdx-tools.html PaperCut Tips and Tricks - http://www.papercut.com/kb/Category/TipsAndTricks