THE VIRTUAL ASSISTANT INDUSTRY Taking care of business no matter where you are in the world!

© Executive Stress Office Support. All Rights Reserved. What is a VA? A Virtual Assistant is an independent consultant/ contractor who provides a range of services remotely from their own office. They use fax, email, instant messaging, mobile, internet telephony, web conference rooms and chat servers to communicate with clients. They provide wide ranging services, but most particularly administrative support. Think of them as a Personal Assistant, Office Administrator and Secretary rolled into one. But virtual office assistants aren't entirely new. At one point, they were called at-home secretaries. The profession evolved to virtual office assistant in the mid-1990s as businesses' needs grew from basic typing to marketing, Web design and accounting. Also known as Virtual Business Service Providers, Virtual Business Operators, Teleworkers & Telecommuters. “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. What a VA isn’t A WAHM (work-at-home-mum) business A get-rich-quick scheme An internet-based, make money from home scam An employee A ‘job’ An Indian Call Centre “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Who would use a VA? Small business owners International businessmen/women Consultants Company & exec/non-executive Directors Professionals Coaches Authors Speakers Students Large organisations Other VAs Small Business Owners: who do not have the space or resources to take on an additional employee, but need help with an ever-increasing workload. International Businessmen: who need assistance when travelling – the VA can handle your diary, regular administrative tasks and be your link when you are out of the office. Consultant, Company and non-executive Directors, Professionals or coaches, who need a professional and skilled partner to handle reports and administration, and enable you to spend more time marketing, growing your business, or enjoying the leisure time now available to you. Students, who require a professional format to term papers, assignments and theses. You might also use a VA during times of staff absence or when your in-office staff are overloaded. Or you might prefer to establish a more permanent business relationship with your VA. Large Organisations: looking to reap the benefits associated with out sourcing non-core tasks. “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. What’s in it for me? Pay only for time on task No need to supply equipment, office space or training No sick leave, holiday loading, workers’ compensation, superannuation and other statutory payroll requirements It would cost you up to $40,000 a year for a full time professional assistant. Using a Virtual Assistant would cost you approx. $12-$15,000 a year. A VA is available when you need them You are valued as a client – the VA has a vested interest in your success “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Services Provided General Administration Executive Assistant Support Database design and maintenance Website development and maintenance Graphic design Sales support Event planning Presentation preparation Telephone answering Internet research Bookkeeping Travel Arrangements DTP Bill payments Computer training Transcription services Assistance in times of staff shortage or overload “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Confidentiality? Contracts – containing confidentiality clauses VAs work alone in their own home-based office Look for accredited/certified VAs: VACertification.com Accredited Secretary OnLine (ASO) Certified Australian Virtual Business (CAVB) EthicsChecked VA Virtual Assistance University “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Getting the Work Done! Email Fax Telephone (shorthand services) Digital Transcription Instant Messaging Services – eg Skype Postal services/couriers Online Collaborative Sites – eg Premiere Conferencing, eProject Web conferencing rooms “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Drawbacks A VA can take a holiday at any time A VA can turn down work if they get overloaded However, by planning your activities and working in partnership with your VA, these drawbacks can be eliminated. “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Our Memberships A Claytons Secretary - Aust A Virtual Solution – US Australian Virtual Business Network – Aust IAVOA – US LegalVA – International LinkedIn – International Virtual Business Alliance – US Virtual Professionals – US/Australia Local Chamber of Commerce “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

Executive Stress Office Support Offering a range of services - but specialising in digital transcription, Virtual Author Services, document production, internet-related marketing activities, and executive personal assistant services - Executive Stress Office Support (eSOS) provides clients with high quality, confidential secretarial and Virtual Assistant support by utilising today's latest technologies. Giving the gift of time by providing professional virtual assistance to the 21st Century professional! “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.

© Executive Stress Office Support. All Rights Reserved. Contact Details Mngr: Lyn Prowse-Bishop, MVA ASO CAVB PVAA Mobile: 0417-648172 Email: lyn@execstress.com Web: www.execstress.com LinkedIn: www.linkedin.com/in/lynprowsebishop Facebook: www.facebook.com/execstress Skype: execstress Mail: PO Box 1200, Warwick, Qld, 4370 Australia “Professional Virtual Assistance for the 21st Century Professional!” © Executive Stress Office Support. All Rights Reserved.