International SOS our people

Our founders’ vision In 1985 Dr. Pascal Rey-Herme and Arnaud Vaissié set up a company to provide a European model of ‘pre-hospital medical care’ and medical assistance services in the Asia Pacific region Guiding principles: always put the patient at the heart of the decision-making process provide the highest levels of medical care This unique service met strong demand and distinguished the company in the market Today our founders still manage the day-to-day business of the company

Story of growth & innovation Starting with just one small office and 15 staff in 1985, we have grown to a team of over 10,000 people serving clients across 5 continents We are constantly developing new and innovative services - 40% of our business comes from services developed in the past five years “In an environment of constant growth and change, International SOS provides many opportunities for those who want to develop and grow their careers” Leigh Lawson, Group Director Human Resources

Hidden Champion The story of International SOS is one of rapid growth and development. In an ever-changing world, we’re constantly evolving in response to what our customers need. We operate globally, and in many countries we’re at the forefront of our field.

A unique company We are a young company - yet operate globally in over 70 countries Our founders take an active role in the day-to-day business There are no geographical barriers: we provide services in some of the world’s most remote locations Our flat structure allows junior personnel to work directly with top management Our wide range of innovative services around the world mean that employees can grow their careers internationally Medical personnel operate independently from the business to ensure that the medical needs of our patients are put first

Our core business We support companies and their employees travelling or working internationally Available 24/7, we have experts who can provide advice and assistance at a time of critical need. This includes evacuation and repatriation services during a medical or security emergency We have invested in a global infrastructure to provide an effective and fast response. This includes a network of Assistance centers, clinics and aviation services

Global infrastructure Assistance centres 27 Assistance centres worldwide Open 24 hrs-a-day, everyday Full-time doctors, nurses & pharmacists Regional Security experts Over 90 languages and dialects spoken On-line airline & hotel reservation systems Global network of preferred medical, legal and security providers An Assistance center is a unique call center where: Doctor or Security expert provides immediate advice Organizes local assistance by referring caller to an accredited provider or facility Arranges evacuation to center of medical excellence or security evacuation to a safe haven.

Seoul Assistance Center

Global infrastructure Our own international clinics 32 clinics worldwide Managed by international healthcare professionals with the support of well-trained local medical staff Provide high level of both family practice medicine and emergency care Provide 24hr emergency assistance In-house laboratory/ diagnostics/ pharmacy We use the infrastructure of our clinics to: Stabilize patients prior to evacuation Provide primary healthcare in developing areas Train our medical specialists.

Global infrastructure Dedicated fleet of air ambulances 10 dedicated International SOS Air Ambulances Latest intensive care transport system In-house aero medical specialists Global Aviation Department secures flight paths and clearances 24-hour service Regional aviation teams able to source aircraft globally including wide-bodied aircraft for mass evacuations We developed our aero medical capability by: Developing our own fleet of air ambulances Developing a network of aviation providers around the globe.

Expertise of our people The strength of our company lies in the commitment, care and professionalism of our people They use their experience and invaluable local knowledge to present customer-focused solutions We are a global team of over 10,000 employees, including 1,100 full-time physicians. Together with security, operational, technical and aviation teams we all take pride in helping save lives Our service delivery model is to put the best people with the right expertise at the front end

What We Do @ International SOS Korea

Assistance Services Corporate Membership Korea is one of the fast growing markets for corporate membership in Asia. Seoul is also in charge if the many multi-national corporations. These companies value membership services as they are designed to safeguard their travellers’ health, security and well-being and to help companies manage the risks of operating internationally.

Assistance Services Enhancement services The major of insurance companies in Korea have appointed International SOS to provide medical assistance for their travel insurance policy holders. We offer 24/7 medical advice and assistance, providing access to a network of preferred health care providers worldwide. In the event of an emergency, we coordinate the evacuation and repatriation of their policy holders.

Global medical services In Korea, we provide a range of medical services to companies operating remotely e.g. oil & gas extraction clients such as BP. Our services include: First-aid training First-aid kits Site surveys Medical management Onsite clinic services Standby services Public health consultancy Health risk assessment

Pandemic consulting services Pandemic Information Service - web based Policy and action plan development Antiviral drug advisory Contingency planning for pandemic affected site Training – E-Learning

Security services Unique resource, combining security risk information and specialised support in threatening situations Web/email based security information and advice 24-hour security crisis centre Site surveys Contingency planning Customized evacuation In past years, we have provided security consulting service for Hyundai Heavy Industrial, Samsung Electronics, KCOC, and LG (in Nigeria Office). We also provided security case management services for major MNC in Korea

Our Worldwide Reach International SOS has: 72 offices, 27 Assistance centers, 32 international clinics and Over 600 remote medical facilities across 5 continents. In over 25 years we have grown to over 10,000 people who have accrued and applied learnings to continually deliver service with excellence and improve our offerings. Further, we have true worldwide presence and coverage, with our personnel plus over 68,000 vetted medical, security, aviation and legal providers. Our combined expertise, together with our infrastructure and logistical know-how, enables us to take a flexible and creative approach to best serving our clients. Map not to scale

Our 11 regions Regions Regional Centers Americas Philadelphia Northern Europe (NEU) London (Headquarters) Spain Madrid Continental Europe, Maghreb and Africa (CEMA) Paris East Europe, Middle East and Africa (EEMEA) Dubai Southern Africa Johannesburg Indonesia Jakarta Mainland China, Taiwan and Remote Territories Beijing South & South East Asia (SSEA) Singapore (Headquarters) Japan & Korea Tokyo Australasia Sydney

Our capabilities Number of worldwide cases, years 2005-2010 We manage the health and safety of over 60 million people throughout the world Handle over 1,724,994 medical, non-medical and security cases annually (2011) In 2011, we performed over 19,541 medical evacuations and repatriations; at any point in time, at least one of our planes will be in the air Global network of over 73,288 preferred medical, legal and security providers. 65% medical cases 35% non-medical and security cases At any point in time, at least one of our planes will be in the air

Our clients From the beginning, we worked with very large clients: our first big client was BP Over time, we have built up a complete range of services in direct response to client need We are proud to say that all our clients from the early days of the company are still with us today We service over 86% of the Fortune Global 100 companies.

Our clients With such a wide range of services, we are able to service over 9,200 corporate clients across different sectors, for example: Oil & Gas and Mining Construction, Engineering Governments and NGOs Financial Services, Insurance Automotive, Aviation, Pharmaceuticals.

Some of our clients worldwide

International SOS Korea Clients

Our competitive advantage Independent We always operate with medical due diligence and take decisions in the best interests of the patient Worldwide infrastructure & delivery capabilities: Fully owned servicing platform (Assistance centres, clinics etc) Quality assured database of providers 24/7 access to medical and security experts – who are backed up by travel, aviation and technical specialists Proprietary global systems and communications Only company providing integrated medical and security assistance and uniquely able to organise mass medical and security evacuations Wide range of products and services: we are a solution provider.

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