Melinda Doherty, MLS(ASCP)SM Dennis Valena, MSE, MLS(ASCP) Baylor Scott and White Health North Texas Region Supporting a Data Driven Laboratory Melinda Doherty, MLS(ASCP)SM Dennis Valena, MSE, MLS(ASCP)

SoftReports developed for laboratory/organization management Categories of SoftReports: Productivity Test Utilization QA Results Setup/Dictionary

Productivity Reports used for TAT Subcategories (details)of TAT Collection Distribution Receiving Distribution Critical Results reporting TAT

Productivity - TAT (on Order date) TAT by Priority for a Dept 4

Productivity - TAT (on Order date) TAT by Test for a Dept 5

Productivity - TAT (on Order date) TAT detail report 6

Productivity - TAT (on Collection date) TAT by Test in a Dept ordered by specified Wards 7

Productivity – Critical Results Notification TAT 8

Lab dashboard for ED TAT of CBC Receive to Verify monthly monitor 9

Lab dashboard to monitor critical result notification 10

Daily dashboard – Laboratory posts data for staff to monitor performance 11

Monthly dashboard – Laboratory posts data for staff to monitor performance 12

Productivity – Collection Distribution Lab draws per location per hour 13

Productivity – Collection Distribution Lab draws per phlebotomist per hour 14

Productivity – Collection Distribution Detail report - Lab draws per hour per phlebotomist 15

Productivity Collection hourly distribution average 1 year 16

Productivity – Receiving Distribution Total specimens received per tech per hour 17

Productivity – Receiving Distribution Total tests received per tech per hour 18

Productivity – monthly comparison Day of week – Tests received per hour 19

A study that was done using SoftLab data at Baylor University Medical Center to justify phlebotomy assisted collection 20

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Laboratory Use of Productivity reports Goal setting Dashboard reporting Performance management Staff management 25

Reports used for test utilization Volume Per patient account Per test type Per location Per ordering doctor Department specific Duplicate orders Reflex tests 26

Test Utilization – Volume by Test 27

Test Utilization – Volume by Dept 28

Test Utilization – Volume by Reflexed Test 29

Test Utilization – Duplicates per Acct 30

Laboratory use of test utilization reports Identify excessive ordering patterns Reduce costs Trending 31

Reports used for QA Blood fill volume Cancelled orders Recollects 32

QA – Blood Fill Volume 33

QA Blood Culture monthly fill rate monitor 34

QA – Recollects 35

Laboratory use of QA reports Goal setting CAP compliance Dashboard reporting 36

Results HGA1C/INR – cardiac facilities GLU – diabetes education Verigene/PNA FISH – pharmacy report Epi reports for general lab – ED / Infection Ctl Sepsis protocol compliance 37

Results – Verigene/PNA Fish 38

Results – Gen Lab Epi Report 39

Results – Glucose monitoring 40

Use of result reports Reduce costs Patient safety Compliance 41

Setup/Dictionary Test Catalog Test Reference Range 42

Setup – Test Catalog 43

Setup – Test Reference Range 44