Mobile & Mobile Broadband New Zealand Mobile & Mobile Broadband Training

Overview Introduction Why choose ACN? Mobile plans Mobile Broadband plans Sign Up Getting connected Setting expectations Resources

Mobile Broadband Personal or Business Introduction ACN has partnered with M2 Telecommunications to offer SIM only Mobile and Mobile Broadband services. Available to Residential & Small Business customers. Mobile Plan Personal or Business Mobile Broadband Personal or Business

Why choose ACN? M2 use the reliable and extensive Vodafone 3G network reaching 98.5% of the population Generous plan inclusions Up to 3 months free^ on selected mobile offers Discount when you bundle a Mobile service with Mobile Broadband ^Conditions apply. Visit acnpacific.co.nz/m2mobile for full details.

Mobile plans are worth 2 customer points ACN Advantage ACN Advantage Unlimited Monthly plan fee $40+ $50+ Minutes 400 NZ minutes + 200 ACN to ACN minutes# Unlimited* calls within NZ & to Australia Text Unlimited* text within NZ Unlimited* text within NZ & to Australia Voicemail 17c per retrieval Unlimited* Data 1.25GB 2.5GB Mobile plans are worth 2 customer points + All pricing is exclusive of 15% GST. *ACNs acceptable use policy applies All plans available month-to-month or on a 12 or 24 month service term. If you connect for 12 months you will receive 1 month free applied as a credit (equal to your monthly Plan Fee) on your 12th invoice. If you connect for 24 months you will receive 3 months free applied as a credit equal to your monthly Plan Fee on your 22nd, 23rd and 24th invoices. The free offer refers to your monthly Plan Fee only. Any usage of additional or excluded services will be charged at standard rates. Offer cannot be transferred, exchanged or redeemed for cash. # ACN-to-ACN minutes (ACN Advantage plan) can only be used for voice calls to other ACN-acquired mobiles provisioned by M2 Telecommunications. Calls must be made and received in New Zealand.

Mobile Broadband Plans 1GB 3GB Monthly plan fee $45.95+ $71.50+ When bundled with an ACN Mobile $35.95+ $61.28+ Free modem on 24 month term save $120 Mobile Broadband plans are worth 2 customer points + All pricing is exclusive of 15% GST. All plans available month-to-month or on a 24 month service term The M2 Mobile Broadband service operates on the Vodafone 3G Broadband / 3G Extended Broadband networks. To check the 3G coverage in the areas you intend to use the service before deciding to purchase this product. If you exceed your plan’s included data allowance of 1GB (1GB Plan) or 3GB (3GB Plan) in any billing month, additional excess usage will be charged at 15¢ per MB or part thereof. Both upload and download data counts towards total monthly data usage. National and international SMS sent using this service will be charged at 20¢ per message in addition to your monthly plan fee. Bundled pricing is available to customers who combine M2 Mobile Broadband with an eligible ACN M2Smart mobile service on the same account.

Sign Up Check coverage Sign up process Sign up form Customers should check coverage before signing up. Click the link on the Mobile page, enter customer address, select the product type and 3G. The map will display coverage. Sign up process Customers must complete sign up online. A valid New Zealand driver’s license is required for credit checking purposes. No other form of identification will be accepted Sign up form After the shopping cart customers must complete the online sign up form. Providing their customer type, contact information, identification and payment information.

Getting Connected Connection Timeframe 10 business days Customer communications Communication Description Order received PDF of completed sign up sent to customer from M2 Welcome email Confirmation of customer details including phone number, plan selected and contract term. Welcome letter Attached to the SIM card with instructions on how to activate it.

Setting expectations Customer FAQ ACN How long will it take to receive my SIM and / or modem? Your SIM will be shipped to you by Courier Post and will typically arrive between 8 and 10 days from the date on which M2 receives your application. A signature will be required upon delivery, and therefore it is not possible to ship to PO Boxes or Rural Delivery Addresses. How do I activate my SIM? Customers should call M2 to activate their SIM. If the SIM is not activated within 10 business days M2 will automatically activate the SIM. When will my number be ported? Customers will be sent a text notification 24hrs prior to their phone number being ported to M2. Customers should contact M2 after receiving this text if any changes are required. I still haven’t received my SIM card / modem, who can I call? If your SIM has not arrived within 2 weeks, please contact M2 Customer Service on 0800 110 281 who are able to track your delivery.

Resources www.acnpacific.com/ibo Product Overview presentations Training Material Podcasts