Introduction to Passenger Name Record

Introduction to Passenger name record Chapter 5 At the end of this chapter, you will be able to: Define a PNR and its mandatory fields Sell flight segments from Amadeus Neutral Availability Enter name elements Enter contact elements Enter ticketing arrangement elements Save PNR Introduction to Passenger name record

PNR mandatory elements A Passenger Name Record (PNR) contains details of a passenger’s reservation and other information related to a passenger’s trip A PNR can contain maximum of 999 elements, that can be mandatory or optional PNR contain 5 mandatory elements : Name  contains first name and surname of the passengers Itinerary  contains flight segment, hotel, car, cruise, tour or ground transportation Contact  contains contacts of the passengers or travel agency such as phone, email, fax ... Ticketing  determines the date when the ticket is going to be issued or applying ticketing time limit Received from  determines who has done the changes in PNR

1. Itinerary element: Segment Sell (SS) An itinerary element can be a flight, hotel, car, ferry, cruise ... element Each individual itinerary element is called a segment Example: SS 2 C1 Where: SS: Transaction code fo segment sell 2: the number of passengers C: the class of service 1: Line number in Availability Display

Explain You want to book for 3 passengers the class M with Jat Airways. What should be your entry code if available options are as shown: SS 3 M 2

Task You receive the following client’s requests: 1. „I want to fly on 20th of October to Madrid, from Belgrade, with Swiss Airlines. Do I have non stop or connecting flight?“ AN 20OCT BEG MAD/A LX 2. „I’ll choose the flight from 14.40. Please book me the cheapest class of service.“ SS 1 W 2

2. Name element (NM) NM 1 ILIC/ZORAN MR A passenger name consists of: Familiy name Given name Title (Mr, Mrs, Miss ...) The entry order is: NM - Transaction code for creating the name element The number of passengers with the same family name Family name / (slash) that separates the name Title For example: NM 1 ILIC/ZORAN MR

More examples Passenger with two surnames: NM 1 ANDRIC ILIC / ANA MRS Passengers with the same family name: NM 2 ILIC / ZORAN MR / ANA MRS Passenger with an infant (0-24 months) NM 1 TOMIC / IVANA MRS (INF/LEA/10AUG14) If an infant has different surname: NM 1 TOMIC / IVANA MRS (INF ANDRIC/LEA/10AUG14) Passenger is a child (2-12 years) NM 1 SIMIC / MAJA (CHD/07DEC05) Passenger with the discount for youth (YTH) NM 1 SIMIC / ALEKSA (YTH)

Tasks Mrs Helga Thompson wants to book the flight for her, for son Frank, born on 9 June 2014, and daughter Angela, born on 17 November 2008. NM2THOMPSON/HELGA MRS (INF/FRANK/09JUN12)/ANGELA(CHD/17NOV08) Mr Milic Jovan wants to book the flight for him and his son Milos, born on 10 July 2009, and his friend Mr Ilic Zoran. NM 2 MILIC / JOVAN MR / MILOS (CHD/10JUL09) 1 ILIC / ZORAN MR Mr Simić Dejan wants to book the flight for him, his wife Ana, and children Jana, born on 15 August 2012, and Lena, born on 5 August 2009. NM 3 SIMIC/DEJAN MR/ANA MRS (INF/JANA/15AUG14)/LENA(CHD/05AUG09)

3. Contact element (AP) This element enables you to contact passengers if changes occur to their itinerary, or to advise them of other important information This element is mandatory for all passengers entered in name element Entry code: AP (Address Passenger) Contact elements could be: Home phone number: AP 123456-H Business phone number: AP 123456-B E-mail: APE-anjegus@singidunum.ac.rs Address: AP Krunska 19 If entered only AP then the system automatically creates a contact element from mini-office profile.

Passenger association with contact element Home contact number is associated with the first passenger in displayed order: AP 111222-H/P1 Business phone number is associated with the first and third passenger: AP 222333-B/P1,3 Given phone number is associated with all family members: AP 333444-H/P1-4

4. Ticketing element (TK) The ticketing element is used to indicate the type of ticketing arrangement, for example when and where the tickets are to be issued. The entry code is: TK The ticketing indicators that could be used are: TL (Ticketing Time Limit) – used to request ticket issuance on a specific date and time, for example: TK TL 10DEC (deadline to purchase ticket is 10th of December) TK TL 10DEC/1800 (deadline to purchase ticket is 10DEC till 18.00) XL (Automatic Cancellation of Itinerary) – this identifier enables the itinerary to be automatically cancelled when the date entered in the TK element is reached, for example: TK XL 20DEC (On the entered date, the system will automatically cancel the PNR, and end transaction at midnight on the date entered) OK – the ticket has been issued: TK OK

Tasks The passenger does not buy the ticket immediately, so enter the time limit for 20 NOV at 1400: TKTL20NOV/1400 If the passenger does not buy the ticket till arranged date, enter cancellation date (21NOV/1200): TK XL 20NOV / 1200 The ticket has been issued TK OK

5. Received From element (RF) RF element identifies the person who makes or modifies a reservation It is required when PNR is created or modified It is free format text, and you can enter a maximum of 69 characters During PNR creation, it is displayed as the second line in the PNR After you end the transaction, RF element is transferred to PNR history (does not appear in the PNR) RF MRS KOSTIC – Passenger’s name RF ANA – Agent’s name

End transaction (ET) After you have entered all 5 mandatory elements you must end transaction in order to: file the record into the system get Amadeus 6-character record locator Possible entry codes are: ET – end transaction, and PNR is closed and record locator displayed ER – end transaction, and redisplay PNR

PNR retrieval (RT) (p. 67) RT XXXXXX – retrieve by PNR record locator To retrieve and display an active PNR, enter: RT XXXXXX – retrieve by PNR record locator RT/PERIC – retrieve by passenger family name RT/P – retrieve by the first letter of the family name (the list of PNRs beginning with a specific letter will be displayed) RT JU210 – retrieve by the flight number

Ignore transaction (IG) You can ignore a PNR at any time during creation or modification The entry code is: IG (Ignore) – PNR is ignored IR (Ignore and retrieve) – current updates are ignored and the original PNR is displayed If IG is used when modifying an existing PNR, then the system ignores only the updates, and returns to PNR’s original form

Canceling PNR elements (XE, XI) When you cancel an existing PNR element, the system automatically transfers the information to PNR history XE – to cancel any element, for example XE3 cancel passenger name element 3 XI – to cancel the entire itinerary

PNR Modification (p. 73) Modifying the PNR elements: 5/333444 – change passenger contact at line 5 in the PNR XE5,6 – cancel elements 5 and 6 8/22NOV – change ticketing date 8/OK – change ticketing information (for example, change TK TL to TK OK) 5/P1-3 – add passenger association to an existing element

Exercise Mr Hans Koker makes the following reservation for him, and his wife Ana: Class of service: C Via: London (LHR) – Madrid (MAD) Departure date: 10 Dec Airline: British Airways Return for 7 days Their phone number at home is 0181 507 6389. Deadline for purchasing the ticket is 05 Dec. Please end the reservation and read the PNR record locator. Result: NM2KOKER/HANS MR/ANA MRS AN 10DEC LHRMAD/A BA/ C C SS2C1 ACR7 SS2C12 AP 0181 507 6389-H/P1,2 TKTL 05DEC RF ANGELA ER IG

Explanation of the system response Explanation of the 4th line: BA 456: airline and flight number C: Class of service 10DEC: Departure date 2: Day of the week (Tuesday) LHRMAD: Departure/Destination airport HK2: Status of reservation (Holding confirmed for two seats) go to p. 44! 5: Departing terminal 0620: Departure time in local time of departure city 0935: Arrival time in local time or arrival city 767: Equipment code E – Eligible for electronic ticketing 0 – Number of stop Explanation: RP: responsability RF: received from element 1-6: PNR segment numbers SEE RTSVC: retrieve service information Examples of responses on page 42!

Date and time when PNR was modified Explanation Task: Retrieve your PNR PNR record locator Indicates airline locator is available Initials and duty code of the person who made the last modification in the PNR Date and time when PNR was modified

Exercise Book 2 seats for Mr Pera Perić and Mr Jova Jović for the following trip: Departure date: 17 DEC Via Belgrade-Podgorica Airline: Jat Airways Return for 4 days Their office phone number: 222444. Issue the ticket. Please end the reservation and read the PNR record locator.

Result NM1 PERIC/PERA MR 1 JOVIC/JOVA MR AN 17DEC BEG TGD/A JU SS2M2 ACR4 SS2M3 AP 222444-B/P1,2 TKOK RF ANGELA ET

Task 1 Mrs Helga Thompson wants to book the flight for her, and her children: Frank (born on 9 June 2012), and Angela (born on 17 November 2008): Departure date: 7 November From Paris to Hamburg via Frankfurt Airline: Lufthansa Class: C Return date: 21 November Home phone number: 161 6365544 E-mail: helgathompson@gmail.com Issue the tickets

Result NM2 THOMPSON/HELGA MRS(INF/FRANK/09JUN12)/ANGELA(CHD/17NOV08) AN 07NOV PARHAM/X FRA/A LH/C C SS2C1 ACR 21NOV AP 161-6365544-H/P1-2 APE-HELGATHOMPSON@GMAIL.COM TK OK RF A ET

System response RT 3AWYLG

Task 2 Mr Nenad Bojevic makes reservation for him, and his colleagues: Mr Milos Simic Miss Zona Kostic Mrs Ljubica Stevic Reservation details are: On 11 Jan they travel from Belgrade to Geneva via Zurich with JAT Airways and Swiss On 15 Jan from Geneva to Rome with Swiss On 20 Jan from Rome to Athens with Alitalia On 23 Jan from Athens to Belgrade with Olympic Air (OA) Business phone number for all passengers are 777333 The ticket will be issued 6 days before departure

Result NM1 BOJEVIC/NENAD MR 1 SIMIC/MILOS MR 1 KOSTIC/ZONA MISS 1 STEVIC/LJUBICA MRS AN 11JANBEGGVA/X ZRH/A JU,LX SS4M1 AN 15JAN GVAROM/A LX AN 20JAN ROMATH/A AZ AN 25JAN ATHBEG/A OA AP 777333-B/P1-4 TK TL 05JAN RF A ET

Task 3 Miss Green called to make following reservation: Mr Thomas Cook, his wife Mrs Fiona, and their sons Robert (born 22 Decembre 2004), and David (born on 18 July 2012) On 10 july Rome-Buenos Aires with Aerolineas Argentinas (AR) On 25 July from Buenos Aires return to Rome The home phone number in Rome is 5432200 Issue the ticket

Entry NM2 COOK/THOMAS MR/FIONA MRS(INF/DAVID/18AUG12) NM1 COOK/ROBERT(CHD/05AUG09) AN 10JUL ROMBUE/A AR SS3Y1 AN 25JUL BUEROM AP 5432200-H/P1-3 TK OK RF A ER

System result

Task 4 Mr. Milic Jovan makes reservation for him and his son Milos (born on 10 June 2009) and his friends Mr. and Mrs. Andric: Zoran and Ana, and their son Marko (born on 05 April 2012) On 07 Feb from Paris to Hamburg via Frankfurt with Lufthansa, C class They return on 21 Feb The phone numbers in Paris are: 161 6363355 Milic family – at home 161 9688444 Andric family – at home Issue the ticket

Result NM2 MILIC/JOVAN MR/MILOS(CHD/10JUN09) NM3 ANDRIC/ZORAN MR/ANA MRS/MARKO(CHD/05APR12) AN07FEBPARHAM/X FRA/A LH/C C SS5C1 ACR21FEB AP 1616363355-H/P4-5 AP 1619688444-H/P1-3 TK OK RF A ER IG

System response

E-ticket sample