Program Review Presentation May 5th, 2010 IT Department Program Review Presentation May 5th, 2010

Program Description Information Technology (IT), is a service Area. Our Department is responsible for: Customer service calls Maintaining all aspects of our server & desktop infrastructure. Researches software compatibility with various operating systems Researches hardware compatibility with software Researches all patching (virus, security, rom, application, etc) for compatible with both hardware and software. Maintains various types of backups for different types of services and data. Monitors the equipment for proper performance (both server and network)so that we can be proactive against system failures. Installs and repairs equipment as well as software applications

Program Description IT maintains contracts for maintenance of equipment & software. IT maintains the security of the data on our servers and helps users understand best practices. IT liaisons with everyone to provide new services. IT assists with new project plans, moves, cascades, etc IT writes custom programs, creates web sites and specialized services. IT strives for Disaster Recovery We are involved with anything technology.

Program Description Some of the New Services over the past 6 years: SARS Call Help Desk Program Pod Casting Cumulus Digitizing Server Onbase Streaming Video Server Off Site Storage (Disaster Recovery) SAN and virtual servers Generator & UPS Web 2.0 collaboration SharePoint Server NetPartner Student Portal for financial aid Wireless and Wired infrastructure upgrades Numerous Monitoring & Enterprise applications (hardware, network performance, virus and patch management) to help us catch problems before they affect you at your desktop.

Since April, over 150 programming Program Description Some of the New Programs written: Since April, over 150 programming requests EMP Cal Works Math Assessment Inventory tracking Community Services HEED Calendaring Student Tracking Systems throughout the campus American sign Language Courseware & Checkin Student Discipline Tape Duplication Ethan Way Class Schedules Document Management Police Parking Permits Bookstore Book Reservation Athletic Study Center/Training ESL DSPS IT Help Desk RT Stickers Streaming Server Interface SRPSTC-Class Reservations Maintenance Work Order

Program -- Strengths Skilled, hard working, resourceful technicians. Our call back process helps keep users in the loop and insures that we met their needs. We work as a team to minimize outages and research persistent problems We collaborate with DO, faculty, administration and staff on facilities, upgrades and developing needs. Monitor all infrastructure and plan for major renovations. Support approximately 47 servers and 3000 computers as well as peripherals.

Program – Challenges (2 Major) 1. Administration of major service offerings and limited staff. SQL Servers Streaming Servers File & Print servers Web Servers Virtual Servers Sharepoint Servers Utility Servers Disaster Recovery Sites Campus Archives &Backup Srv Networking Infrastructure

Program – Challenges (2 Major) 2. Growing service areas despite limited and diminishing Funding. Outreach Wireless Mobile devices Computer Labs & work places Network infrastructure Sprawling Storage Needs Maintenance Contracts Information Security SAN & Virtualization Our services compete with each other for funding. For example the SAN will require an additional $15,000 annually in software maintenance alone.

Planning Implications Continue development of our Disaster Recovery strategies. Continue to develop strategies to solve technical problems as quickly as possible. Review our place in the structure of the organization to find support resources. Continue to watch industry trends for possible solutions Continue monitoring performance and security. Seek additional funding to support the growing services and infrastructure now required.