CQD Reports Management Ryan Juvet

About SOF The shift to the cloud requires rethinking how enterprises and partners Plan, Deliver and Operate Skype for Business. The Skype Operations Framework (SOF) provides a multi-faceted approach to the successful deployment of Skype for Business, providing Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud.   A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success.  Training for customers and partners via Skype Academy Feedback mechanisms to capture and incorporate updates from the field To find out more please visit www.skypeoperationsframework.com

Video disclaimer CQD and SOF are living frameworks We innovate on a constant basis New content will be added, existing content will be updated By the time you watch this video, some details might be different For major changes, new videos will be created For most recent videos go here http://skypeoperationsframework.com/academy This is the January 2017 version of this video

About this Series of CQD Videos CQD Online Introduction CQD Basic Concepts Managing CQD Reports Managing a high quality deployment with CQD Audio Quality investigations with CQD Monitoring Endpoints with CQD We are here !

About these Videos Management of CQD reports Create, clone, edit, delete, export and import a report Understand the key components of a report Understand the different ways to display data Understand unions and filtering These scenarios should help with managing the reports critical to the health of the Skype for Business experience.

Manipulating reports Report actions New, Editing, Cloning Adding sub-reports Deleting Downloading Data Exporting and Importing

Demo 1 Manage reports Create a new report Clone a report Change/Edit a report Delete a report Export a report Import a report

Key Components of a Report Data Cube Dimensions Measurements Filters Chart vs. Table Trend vs. 1 month Titles and Descriptions “Show me number of poor calls by building for the past month” Measure Dimension Filter

Key Components of a Report (data cube) Show me: Measure - the number of hammers Dimension - made in Texas Filter - during the 2nd quarter Hammers In Texas for the 2nd quarter would be 4205.

Demo 2 Creating a custom report using common components

Demo 3 Modifying reports to show Sparklines – Seeing visual trends within a table Left & Right y-Axis – Showing multiple pieces of data with different values Coloring – Lines and bars Stacking – Adding values on top of other results Width – How wide you want the report Union – Filtering with OR statements

Additional tips Filtering and Regular Expressions Controlling sort orders Auto-Update

Filtering via Regex Example 1 – Percentage filter: (100)|(\d*[5-9]{1}[0-9]{1}\.\d{1}\d*$) Matches values of 100 Matches values of 50% or higher. Example 2 - (100)|(\d*[4-6]{1}[0-9]{1}\.\d{1}\d*$) Matches values of 40% to 69.99% Example 3 – 10.12.17[0-9]|10.12.16[0-9] Matches all subnets that start with 10.12.17x.xxx OR 10.12.16x.xxx

Demo 4 Modifying reports continued… Filters and regex Controlling sort order Auto-update toggle Saving as New

Contribute to SOF What works (and what doesn’t)? Anything incorrect, missing or other feedback ? Let us know! https://skypeoperationsframework.com/feedback Discuss SOF with your peers and the SOF team Learn more about how others are applying SOF to their projects Discuss! https://aka.ms/sofcommunity

Resources All about SOF Stay up to date with the SOF blog https://skypeoperationsframework.com/ Stay up to date with the SOF blog https://aka.ms/sof-blog Skype Academy on SOF training https://skypeoperationsframework.com/academy