Utility Management & Leadership

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Utility Management & Leadership Human Resource Management January 10, 2017

What is Human Resource Management? Assumption: The people are the key to business success. HR is the function in the organization designed to maximize employee performance in service of an employer's strategic objectives. – Wikipedia HR is primarily concerned with the management of people within organizations, focusing on policies and on systems.

What is Human Resource Management? Managing and motivating people effectively to inspire them to do their best work. How to manage and inspire employees is always changing because work is changing.

HR Questions How much should we be paying our workers? When do we have to pay overtime? How many employees will we need in five years to meet our projected growth? How do we motivate our workers to meet the organizations goals? Do we allow a Muslim worker time for daily prays? Can I fire a pregnant work who can no longer do her job?

The 5 Core Functions of HR Staffing Human resource development Compensation and benefits Safety and health Employee and labor relations

Fields of Human Resources Compensation Benefits Staffing: recruitment, selection, retention Performance management Employment law Diversity Leadership & employee development Workplace health, safety, and security Employee relations Labor relations Change management Strategic HR

HR Staffing Very small organizations – HR functions performed by multiple staff members Small organizations – 1 HR staff member In large organizations – Full HR support staff dedicated to specific functions Compensation Benefits Recruiting / staffing Work life Safety Training & development

Dedicated HR Staff? Who does this work in your organization? Typically need an HR staff person at 75 to 100 employees. Average: 1HR staff member per 100 employees HR Manager position – Requires Bachelor’s degree Most jobs now require certification PHR, SPHR, GPHR SHRM-CP, SHRM-SCP CCP, CBP, WLCP Many consulting and support resources available.

HR Support Resources Society for Human Resource Management (SHRM) Membership National and local chapter membership Many internet resources available Mountain States Employers Council A non-profit association of employers with over 550 members in Utah. Also in Arizona, Colorado & Wyoming. HR & employment law consulting Compensation consulting Training resources (seminars, webinars, on-site) Tool kits (sample forms, checklists, sample policies) Independent HR consultant or consulting firm

Exercises & Examples What to pay for a specific job position? Job analysis – Use JAQ or PAQ Internal equity – Ranking or scoring External - Market surveys Interviewing – What to ask? What not to ask? Behavioral questioning Protected status questions Performance Management Performance evaluation Performance development