Program Review Presentation May 5, 2010 Business Office Program Review Presentation May 5, 2010

Program Description The primary goal of Business Services is to provide efficient support in financial matters to students and staff. Facilitates all financial transactions Provides support to faculty and staff in the purchasing process Serves as the payroll office for the processing of classified and student help payroll Serves as the campus budget office Distributes staff and student payroll Distributes student financial aid payments Collects student fee payments Collects fees for and issues student parking permits Distributes and tracks Regional Transit (RT) stickers issued on campus and at the Natomas Center Distributes building/office keys Brief Description of your program. Who are you? One Slide, 2 minutes

Program -- Strengths Staff Program Management Dedicated and knowledgeable Focused on serving the campus community Courteous and prompt without sacrificing quality Reflective of the campus community Program Management Complies with and enforces board policies and regulations regarding student fees, purchasing, and other fiscally related functions Implements local, state and federal guidelines with accuracy and transparency Meets program requirements while providing effective service

Program -- Challenges Staffing and Space Ten permanent staff meeting the needs of 40,000 students and hundreds of faculty/staff Although many services have moved online, the increase in headcount, faculty and staff, and fiscal activities sometimes strain a small office

Planning Implications What are the planning implications? Equipment Continued staff development Space allocation Staffing needs Resource allocations supporting these objectives Computer replacement is always a priority; without up to date hardware increasingly complicated software is difficult to fully utilize Office remodeling could better utilize limited space while meeting ADA requirements New classified staff are needed as specialized programs increase