Emotional Intelligence

Emotional Intelligence EI is known as the ability to recognize and manage emotions in ourselves and others. being aware of your own emotions, responding to them appropriately, and then doing the same with the emotions of other people The Basics of Emotional Intelligence: Being aware of your own emotions Responding to them appropriately Doing the same with others’ emotions The concept of EI (emotional intelligence) is credited to Daniel Goleman.

Emotional Self-Awareness Self-awareness is the first of the four Emotional Intelligence (EI) domains. Emotional self-awareness (knowing what one feels) Accurate self-assessment (knowing who one is) Self-confidence Those with a higher self-confidence tend to perform better

Emotional Self-Awareness Key to realizing one’s own strengths and weaknesses Help’s one to: Be aware of their abilities and limitations Seek out feedback Learn from mistakes Know where they need to improve Know when to work with others with complementary strengths

Emotional Self-Management Self-management is the second EI domain. Self-control Trustworthiness Conscientiousness Adaptability Achievement drive Initiative

Emotional Self-Management Regulates distressing affects such as: Anxiety Anger Fear Helps to inhibit emotional impulsivity Helps us by propelling us to achieve goals Reminds us of positive feelings that come when we attain our goals

Social Awareness Social awareness is the third EI domain. Empathy Service orientation Organizational awareness Helps to: Read non-verbal cues about negative emotions Judge other’s trustworthiness

Relationship Management Relationship management is the fourth EI domain. Developing others Influence Communication Conflict management Leadership Change catalyst Building bonds Teamwork & collaboration

Relationship Management Known as how effective one is in attuning to or influencing the emotions of others All other domains have influence on this one A person who is unable to control their emotions, or who is unable to be empathetic, is unable to manage their relationships well

Goleman’s Four Domains Self Personal Competence Other Social Competence Recognition Self-Awareness Emotional self-awareness Accurate self-assessment Self-confidence Social Awareness Empathy Service orientation Organizational awareness Regulation Self-Management Self-control Trustworthiness Conscientiousness Adaptability Achievement drive Initiative Relationship Management Developing others Influence Communication Conflict management Leadership Change catalyst Building bonds Teamwork & collaboration

Bibliography Goleman, Daniel. "An EI-Based Theory of Performance." (n.d.): n. pag. EI Consortium. Consortium for Research on Emotional Intelligence in Organizations. Web. 25 Aug. 2015. <http://www.eiconsortium.org/pdf/an_ei_based_theory_of_performance.pdf>.