Using Emotional Intelligence in a Diverse World Presented by Kathy Faison USGS Office of Organizational and Employee Development

Think of an event or scenario recently in which you did not respond or behave in a way in which you later thought you could have? What were the signals in the body that told you something was going on?

Objectives Discuss Emotional Intelligence (EI) and it’s importance to our success Identify the various layers of diversity that may be present in the world around us Apply EI in common, everyday situations to bridge differences Outline ways to develop emotional intelligence

Emotional Intelligence

RELATIONSHIP MANAGEMENT 4 Core Skills WHAT I SEE WHAT I DO PERSONAL COMPETENCE SOCIAL COMPETENCE SELF-AWARENESS SOCIAL AWARENESS SELF-MANAGEMENT RELATIONSHIP MANAGEMENT ©Talentsmart

Self-Awareness Ancient Proverb: If you meet three jerks in one day, you’re the jerk.

Self-Management The first and best victory is to conquer self. - Plato

Social Awareness Could a greater miracle take place than for us to look through each others eyes for an instant? - Henry David Thoreau

Relationship Management If everyone is moving forward then success takes care of itself. - Henry Ford

So What?

What makes work relationships challenging?

Differences can result in…

Personality

What are some common everyday situations where differences show up?

Use EI to bridge differences WHAT I SEE WHAT I DO PERSONAL COMPETENCE SOCIAL COMPETENCE SELF-AWARENESS SOCIAL AWARENESS SELF-MANAGEMENT RELATIONSHIP MANAGEMENT ©Talentsmart

EI can be developed

“Anyone can become angry – that is easy “Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.” - Aristotle