ei4km Adelaide KM Group 21 May 2014 Ruth Sims Session outline: Two activities Definitions Discussion Concluding questions Adelaide KM Group 21 May 2014 Ruth Sims

Management Intelligence Emotion Knowledge Activities Think about the person sitting to your left Background Approach Style How might this affect your professional interaction with them?   Feel / Think / Act What was that like? What did you notice?

Definintions Emotional intelligence (EI) the ability to monitor one's own and other people's emotions discriminate between different emotions and label them appropriately use emotional information to guide thinking and behaviour. A Coleman A Dictionary of Psychology

Definintions Emotional intelligence is observed when a person demonstrates the competencies that constitute self-awareness self-management social awareness, and social skills at appropriate times and ways in sufficient frequency to be effective in the situation. R Boyatzis, D Goleman and K Rhee in Handbook of emotional intelligence

Definintions An emotional intelligence competency is an ability to recognize understand and use emotional information about oneself that leads to or causes effective or superior performance. R Boyatzis, Competencies as a behavioral approach to emotional intelligence This is the reference for the next few slides

Competencies Three clusters of competencies differentiate outstanding from average performers Cognitive Emotional intelligence Social intelligence

Cognitive Competencies Systems thinking perceiving multiple causal relationships in understanding phenomena or events.   Pattern recognition perceiving themes or patterns in seemingly random items, events, or phenomena.

EI Competencies Emotional self awareness recognising one’s emotions and their effects Emotional self control keeping disruptive emotions and impulses in check Adaptability flexibility in handling change Achievement orientation striving to improve or meet a standard of excellence Positive outlook seeing positive aspects of things and the future

SI Competencies Social Awareness Empathy sensing others’ feelings and perspectives, and taking an active interest in their concerns Organisational awareness reading a group’s emotional currents and power relationships

SI Competencies Relationship Management Coach and mentor sensing others’ development needs and bolstering their abilities Inspirational leadership Inspiring and guiding individuals and groups Influence Wielding effective tactics for persuasion Conflict management Teamwork

When have you experienced EI used effectively in a KM context? Discussion starter When have you experienced EI used effectively in a KM context?

What EI competencies have you demonstrated or observed this evening? Concluding questions What EI competencies have you demonstrated or observed this evening?

Share something you have learned this evening. Concluding questions Share something you have learned this evening. Consider, will you do anything differently in your work?

Sources and information Goleman D “What Makes A Leader”, Harvard Business Review November-December 1998   Boyatzis RE Competencies as a behavioral approach to emotional intelligence published in Journal of Management Development, 2009, Vol.28(9), p.749-770 Boyatzis, R. E., Goleman, D., and Rhee, K. (2000). Clustering competence in emotional intelligence: Insights from the Emotional Competence Inventory (ECI)s. In R. Bar-On and J.D.A. Parker (eds.), Handbook of emotional intelligence. San Francisco: Jossey-Bass, pp. 343-362. http://www.eiconsortium.org/reprints/clustering_competencies_insights_from_the_eci3 60.html Coleman, Andrew (2008). A Dictionary of Psychology (3 ed.) Oxford University Press. Daniel Goleman talks about how in order to be in a top profession a person needs, aside from a high IQ, the ability to be self-motivated and emotionally intelligent. http://www.youtube.com/watch?v=wJhfKYzKc0s MOOC: Inspiring Leadership through Emotional Intelligence https://www.coursera.org/course/lead-ei