cruise logistics

Hellmann Cruise History 2003 US warehousing provider for NCL, Including transportation and projects 2009 Warehousing provider for ResidenSea, global transportation management 2011 Hellmann Cruise Logistics - Official HWL Industry Solution 2012 Awarded RCCL business: projects, air & Sea freight transportation, New Build, Vendor/Inventory Management 2015 Premier global service provider - 1st Global Cruise Workshop

Our Markets & Network

Cruise Line Solutions Hellmann has made the strategic decision to make serving the cruise industry a core competency Our global footprint, combined with an integrated organization focused on the cruise industry using a single IT platform gives us the base from which to maximize the efficiency and lower costs over the entire supply chain.

Providing a complete range of services tailored to the cruise industry Full forwarding & Customs Brokerage services Dry-dock and new build projects Inaugurals Local & shipside pick-up and delivery Project / oversized cargo Warehousing and distribution Vendor management Cross-dock, consolidation, or pick from stock Information technology solutions designed specifically for the cruise industry Food and beverage (perishable) logistics Reverse logistics: landed goods and offloads

Hellmann Contract Logistics Developing and implementing tailor-made logistics solutions along the supply chain Direct to consumer or business warehousing and distribution Integrated technology capabilities Dedicated, on-site, or multi-tenant operations Cross-docking, transloading, and merging- in-transit Vendor Managed Inventory (VMI) Value driven consulting

Cruise Ports Serviced This is representative of ports already serviced. In many ports we can provide ship-side delivery. We can also manage deliveries directly with the port agents to Manage that task for our client and provide consolidated billing.

Dedicated Cruise Services Standard Logistics Services Dry-Docks & New Builds Import/export Cargo and resource scheduling Warehousing Coordination with labor and equipment International and domestic transportation Experienced on-site personnel available Vendor Management Offloads/Landed Goods Managing POs from source to ship Shipside processing & pick-up Direct vendor coordination In-bond handling and customs clearance Cargo consolidation Ship-to-ship transfers Coordination with vendors

Organization structured to support the cruise industry Dedicated Cross Functional Team Handling all services from transportation to brokerage Integrated with Warehouse & Distribution Team Senior Management Account Sponsor Strategic partnership between Hellmann and our client's Senior Management Ensures necessary resources are available Ready access for quick decision making Coordination of Global Resources Development and deployment of global IT solutions Coordination with Hellmann Offices worldwide

Control Tower Management Model Dedicated and personalized team specialized in Cruise Line Logistics Support Single Central Conduit for Communications and Customer Service Consolidated resource for reporting and information gathering Proactive problem solving and solutions development Identification and deployment of Best Practices across the network Standardization and quality control

Global Strategy Global Control Tower HAMBURG Global Control Tower MIAMI ASIA Control Tower Maintaining a Global Control Tower in Miami while building Centers of Expertise around the globe to more closely meet regional requirements

Cruise Logistics Brokerage Services Hellmann’s staff is specially trained to handle Cruise Line cargo. Our brokerage Products & Services include: Anti Dumping Entries – most commonly found on shipments containing machine parts for the vessel Consumption Entries – for products returning from vessels or need in the US Inbond Documentation – entries used for cargo transiting the US to a vessel or for cargo being withdrawn from a bonded warehouse to a vessel Warehouse Entries – for product stored for further distribution to the vessels FTZ Entries and Withdrawals – some local venders have FTZ cargo going to vessels Warehouse Withdrawals – outbound entries from bonded warehouse to vessels (if applicable)

Cruise Logistics Brokerage Services Hellmann offers a variety Customs Brokerage solutions, to meet all your clearance needs Perishable Clearances – Hellmann has a specialized team which handles perishables and food items. This team operates on a 24x7 bases. Peak and Project Staffing – Hellmann has the ability to bring in additional resources as needed to handle any spikes during a peak season or project. Subject Matter Expertise– Hellmann employees more brokers and Cruise Line subject matter experts then any other broker in Miami / Port Everglades

Information Technology Hellmann is steadily investing in Information Technology and follows an approach of using proprietary as well as state-of-the-art 3rd party systems in order to provide its customers flexibility, creativity, and speed through modern and innovative IT solutions.

Core Sites OSNABRUECK, DE MIAMI, US Hong Kong, HK As part of our contingency plan for the prevention of loss of information, Hellmann established three global core-sites. Each core-site can provide back-up to the others at a moment’s notice.

Hellmann Portal individual and direct access to your shipments: Search for shipments with a large range of possible reference numbers Group your most important shipments and be proactively informed through the Tracking Views Monitor shipments on the Watchlist Customize the Track & Trace to your needs Choose from a variety of print and export functions

Bill of Delivery Search Artical Quality Status evaluation of your transit times for national shipments Enter your shipments and pickups Access your quotes online Transit Time Analysis Freight Calculator Transfer your shipments directly to Hellmann Print your labels and loading lists Order Entry Utilize templates for fast order entry Have your address book imported Access documents directly from the archive, such as: Airway Bill / Bill of Lading Proof of Delivery Archive Connection Packing List Invoices Search for archived delivery orders and download them as PDF Access reports to all your warehousing activities online Use the following functions to retrieve more information: Get transparency of your inventory as well as orders Shipment Order Report Bill of Delivery Search Article Masterfile Open Orders Stock Inventory Movement Statistics Artical Quality Status Road Sea / Air Warehousing

Our IT organization is structured towards the needs of our customers Track & Trace Warehouse Management Document Archiving Hellogic / Transoft Inventory and quality control Direct distribution of documentation 24/7 online access Online portal Global access Customer defined search criteria US Brokerage Systems Years of archiving ABI brokerage system Purchase Order Monitoring Information Systems Consulting On line reporting tool – E-View Hellmann eCHAIN IS consulting Milestone notification system Online supplier bookings Project management EDI IT solutions Document management Standardized data exchange Rollback monitoring All formats and common transaction are supported

IT Solutions specifically designed for the unique challenges of the cruise industry Flexibility Standard AMOS Interface Receíve PO‘s with any item description Visibility No Prior Setup of items required Web access Portability Automatic email updates Access data from anywhere Control No resident software installation required Wireless (RF) based warehouse controls Connectivity Barcode tracking throughout the process Receive PO‘s in any format

Values Services - Improved reporting and controls Vendor Management Delivery performance measures - On time deliveries KPI’s by Vendor & Product - Backorders, Multiple deliveries Information availability Queries by date, PO, action, item Efficiency measures Container utilization Automatic communications Container manifests Customs entries Exception tracking

EDI Capabilities Transaction Description 110 163 210 214 312 315 350 Air Freight Details and Invoice 163 Transportation Appointment Schedule Information 210 Motor Carrier Freight Details and Invoice 214 Transportation Carrier Shipment Status Message 312 Arrival Notice (Ocean) 315 Status Details (Ocean) 350 US Customs Status Information 810 Invoice 832 Price / Sales Catalog 850 Purchase Order 856 Advanced Shipment Notice/Manifest 857 Shipment and Billing Notice 860 Purchase Order Request 861 Receiving Advice / Acceptance Certificate 940 Warehouse Shipping Order 943 Warehouse Stock Transfer Shipment Advice 944 Warehouse Stock Transfer Receipt Advice 945 Warehouse Order Confirmation 947 Warehouse Inventory Adjustment Advice 997 Confirmation Notice Messages Purchase Order Sales Order ASN Status Invoice Format ANSI X12 EDIFACT XML .csv .txt Communication AS2 FTP VAN

Supply Chain Collaboration In a single web environment - sourcing and vendor management, procurement and order management, logistics and distribution, including event and performance management Automated generation of production orders Creation of delivery notes and transport orders Vendor management Exception reporting Alert management Quality management Establishment of KPI Performance tracking

Implementation Plan – Major Milestones Kick-off workshop Project Charter (Scope of Work documentation) Contract (if required) Account set-up Portal Reporting etc. IT Development (if required) SOP Development Training SOP Rollout

Hellmann Advantages We constantly strive to develop better, more efficient ways to do business through: Experience: Recognized market leader with established history in logistics and 3PL solutions Peace of Mind: supply chain integrity with complete visibility, compliance, and security Sustainability: Environment centered solutions Footprint: Global presence and market coverage Warehousing: Comprehensive warehousing solutions within the Hellmann network Service: Best in class customer care as integral part of our service strategy Customer Management: Successful setup and management of customized solutions with dedicated personnel

Why Hellmann Strategic vision Industry focus Proven experience / positive results Global reach with personal service Organization globally structured to provide Industry Support Control Tower focuses global infrastructure with local service Adding Value beyond moving cargo Technology Visibility Added Services

How can we be of services to you? www.hellmann.com