Smart Cities & DigiGov - on the Road to Reality Jury Konga, Open North Associate – Open & Smart Cities May 3, 2017 2017

Do you work in a Smart City? Smart City - DigiGov

Smart is … Data Driven Smart City - DigiGov

Smart is Data Driven Without data – there is no map, no analytics, no visualizations, no Smart Personal, Open, Big, All - most already digital Data volumes growing exponentially Opportunities for innovation & discovery grow as data grows Not to scale Smart City - DigiGov

Smart is … Standards Based Smart City - DigiGov

Smart is Standards Based Smart Cities rely on many different types of standards to work! Standards can be open (open license, transparent standards process, consensus-based)  or closed (proprietary, restrictive license, costly, inaccessible standards process) Governing actors of Smart City standards include: ISO, ITU, JTC1, IEC, OASIS, etc. Smart Cities implement standards to: Ensure a common understanding of terms Benchmark and compare performance Interoperate information across discrete systems Avoid vendor lock-in/foster competition Source: Rachel Bloom Smart Cities Lead, OpenNorth Figure’s source: International Telecommunications Union Focus Group – Smart and Sustainable Cities Smart City - DigiGov

Smart is … Sensor fed Smart City - DigiGov

Smart is Sensor fed Machine & People Sensors for Air pollution Fire detection Water quality Smart parking Traffic congestion Waste management Golf course conditions Smart City - DigiGov

Smart is … Location Based Smart City - DigiGov

Smart is Location Based “In 2020, computers evolve into connected systems that sense, monitor, and control human and physical environments.” Source: Deloitte government-2020.dupress.com/category/technology-cyber-physical-systems/ Smart City - DigiGov

Smart is … Analytics & Visualization Smart City - DigiGov

Smart is Analytics & Visualization Hmmm … #OpenAlgorithm ? Source: ESRI Source: OpenSpending, Open Knowledge International Source: Smart City - DigiGov

Perspectives for a Smart City Smart City - DigiGov

Smart City Assessment How does your community and organization align Digital Infrastructure Big & Open Data Culture of Innovation Leveraging Internet of Everything Optimizing Technology tools Sustainable Economics Building Community Wellbeing Smart Community How does your community and organization align with these traits? Smart City - DigiGov

Smart Planet Local -> Global Ecosystem Need to address … Food Education Water Security Global Health Energy Environment Poverty Space Source: http://singularityu.org/impact/ … everything connects to everything Smart City - DigiGov

Smart Examples Smart City - DigiGov

Digital Government Yesteryear (2002) … e-Government Today - Province of Ontario Smart City - DigiGov

Digital Government “Hello, Ontario! I am so excited to join an incredible team of passionate people, with wicked digital skills, who are working hard to create change and bring user-focused design and internet-era ways of working to government. Making government services simpler and easier to use will have a huge impact on people’s lives — I can’t wait to get started.” Hillary Hartley Chief Digital Officer Smart City - DigiGov

Digital Government - the Digital Citizen The need for digital literacy Real-time mobile service delivery Leveraging citizens as sensors Co-designing & co-developing What about the non-digital citizen Smart City - DigiGov

Digital Government - the Customer Experience “Designing Digital Organizations” Boston Consulting Group Perspectives Addressing customer experience: Digital companies address the total customer experience. Digital companies integrate digital and physical elements The customer experience becomes the primary driver of product and service design. They rely on ready access to customer data. They use state-of-the-art digital interface design. They exploit social media and communities. Source: Carp Diem Valuenet Smart City - DigiGov

Digital Government - being Transformative Smart City - DigiGov

Digital Government - Integrated Service Delivery Service One (2.0) - The Service Coordinator Products & Services Provincial Municipal Federal Private & Non-Profits Integrated Service Delivery “Engine” Process C Process B Process A Standardized Processes, Protocols and Knowledge Base Business Knowledge Database Service Requests Requests from MyGovID (Facebook, LinkedIn, Twitter) Source: From a Social to a Service Web, 2009. www.slideshare.net/jkonga 1 2 3 3 Smart City - DigiGov

Food for thought … Smart Cities & Digital Government – capacity & priorities directly impact citizens Establish a “Smart” ecosystem with staff, politicians, citizens, academia and business Leverage the power of geospatial data & GIS Analytics and Visualization Smart Cities & Digital Gov are complementary – need a holistic approach We’re all in this together – its time for us to collaborate better … time for us to get DigiSmart Smart City - DigiGov

Thank You Jury Konga Open & Smart Cities Associate opennorth.ca/ jury.konga@outlook.com Twitter @jkonga Skype jury.konga www.slideshare.net/jurykonga