WE BRING DATA TO LIFE INSIGHTS TRANSFORM IMPROVE

Who We Are Genii Analytics are a team of professionals that are passionate about customer service and sales. Our solutions have been developed to address the growing need for analytics and the insights they offer to clients. Built on over 200 years of combined experience in customer service and sales, the team consists of Business Analysts, Data Scientists (PHDs), Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners. Genii Analytics are a team of professionals that are passionate about customer service and sales. Our solutions have been developed to address the growing need for analytics and the insights they offer to clients. Built on over 200 years of combined experience in customer service and sales, the team consists of Business Analysts, Data Scientists (PHDs), Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners. Our goal is to provide transformational analytics geared at smart customer insights leading to predictive sales and service within your organisation. Our actionable insights are aimed at reducing costs and increasing revenues and keeping your most valuable asset happy – your customer. 2 WE BRING DATA TO LIFE

Why Analytics? Benefits of Analytics (VENTANA Research) 3 By 2020, information will be used to reinvent, digitalize or eliminate 80% of business processes and products from a decade earlier. By 2017, more than 30% of enterprise access to broadly based data will be delivered by insight companies, serving context to business decisions. “Nucleus found that for every dollar a company spends on analytics, it gets back $ 13.01—1.2 times more than they got just three years ago” 3 WE BRING DATA TO LIFE

Our Offerings INSIGHTS TRANSFORM OPERATIONALISE 4 Interactive Analytics Performance Dashboards CEX Analytics Predictive Analytics TRANSFORM OPERATIONALISE 4 WE BRING DATA TO LIFE

From Pain to Gain Combine slides 6-7 into 1 Our R.A.P.I.D response team consists of Business Analysts, Data Scientists (PHDs), Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners

Journey to Predictive Customer Care BIG DATA CONSOLIDATION BIG DATA VISUALISATION Built on Alteryx Powered by Qlik and Tableau Use Genii MDM to collect and manage multiple data sources into a single version of the truth Use Genii View to visualise data dynamically with drill downs and full organisational reporting functionality PREDCITIVE/PRESCRIPTIVE ANALYTICS Use Genii IA to mine contact centre interactions CORRELATION & INSIGHTS PROACTIVE CUSTOMER CARE Provide insights through the tools driven and powered by our data analyst team Use Genii Text to mine multiple data sources including email, CEX, VOC and social media Leveraging AI and data modelling to predict business trends 8 WE BRING DATA TO LIFE

Transformational Analytics Reduce Contact Volumes (First/Repeats) Improve Operational Efficiencies (FCR/AHT/Repeats/Transfers) Improve Customer Satisfaction (NPS/tNPS/CX) Improve Agent Performance Improve Workforce Utilisation Improve Retention & Sales Performance Monitor & Improve Compliance (FSB/PCI/FICA/TCF/POPI) 8 WE BRING DATA TO LIFE

Analytics Solutions Gold Platinum Consulting Predict ProAct Genii MIS Analytics Genii IA (Interaction Analytics) Genii CEX Analytics (Customer Experience/NPS) Genii AI (Prediction Models) Static Dashboards & Reports + Analytics & Insights + Operationalise + Predictions on basic KPI’s & SLA’s Proactive Notifications to Management & Customers Standard Analytics Dashboards + Insights + Operationalise Predict Future Customer Interactions Proactive Notifications to Customers to reduce calls Standard Analytics Dashboards + Insights + Operationalise Predict Future Causal Factors Proactive Notifications to Management & Customers Click and wipe setup for each offering Standard Prediction Models Advanced Prediction Models + Operationalise Proactive Notifications to Management & Customers Genii IQA (Intelligent Quality Analytics) Standard Quality with Insights Quality Analytics with Correlation + Operationalise Predict quality issues before they happen 8 WE BRING DATA TO LIFE

CONTACT US WE BRING DATA TO LIFE Tel: JHB: +27 87 310 5920 | CPT: +27 21 830 5493 info@geniianalytics.com www.geniianalytics.com