Industry Fast Facts Information INTERNAL ONLY SLIDE BACKGROUND The industry facts are a collection of Forbes Global 2000 facts, Global Fast Facts from SAP, and other fact sets. Additional facts are researched and created for individual industries on an ongoing basis. USAGE It is not necessarily intended that this deck is used in its entirety, but rather it is expected select facts or slides will be used in other sales, marketing or communications content, as appropriate for the target audience. MODIFICATION To better target your audience, you can exchange images on the slides using other industry-specific images from the SAP Image Library. Wording for facts follows Brand Voice approved standards and should NOT be modified. If you need to translate any facts and want to confirm you have maintained the integrity of the fact, please contact brandvoice@sap.com. FACT REPOSITORY For links to all fact sets published by the Portfolio Marketing team, as well as crowdsourced facts, join the SAP Jam group SAP Fast Facts Central. The SAP Jam group SAP Fast Facts Central is the best forum to initiate fact discussions or questions. If you have issues with the site or need more information on the industry fact sets, please contact peter.johnson@sap.com. Link to SAP Fast Facts Central: https://jam4.sapjam.com/#groups/about_page/7HSZH4Kc40TcUD2FGPafwu

Update LOG INTERNAL ONLY SLIDE 27 MAR, 2014 – published: Initial industry fact set with currently available facts, customer totals facts (global and regional), and list facts 4 APR, 2014 – added standard industry fact set slides and reduced number of example other fact slides in appendix 20 FEB, 2015 – Updated global customer total fact, added 7 city facts 22 JUN, 2015, v2.1 – updated customer total facts JAN 2016, v2.11 Brand Voice check (NOTE: facts with $ currency symbol are in USD if not otherwise noted) Created 16x9 decks Note: Facts are generally only updated once per year

Fast Facts Public Sector Industry SAP Image ID # 276254

Summary: Public Sector Industry Facts Number of Customers 15,800 public sector institutions in 151 countries African 220+, Asian 1,500+, ANZ 770+, European 5,200+, Latin American 770+, North American 7,200+ Forbes Global 2000 100% of the public service organizations Fast Facts 58% of United Nations member governments List Facts “…run SAP” (all global unless listed) 10 of the 10 most competitive countries in the world 10 of 10 countries with the lowest unemployment 10 of 10 countries with the highest quality of life 10 of the 10 most innovative countries 10 of the 10 most competitive countries for travel and tourism 10 of the 10 cities with the highest quality of life 10 of the 10 cities with the highest institutional effectiveness 10 of the 10 most competitive cities 10 of the 10 cities expected to be the most competitive in the world in 2025 10 of the 10 smartest cities 10 of the 10 most resilient cities Regional facts and peripheral industry facts in appendix

SAP Image ID # 275813 More than 15,800 public sector institutions in 151 countries are innovating with SAP solutions.

SAP Image ID # 273577 100% of the public service organizations in the Forbes Global 2000 are SAP customers.

SAP Image ID #274597 SAP provides solutions to 58% of United Nations member governments to help improve citizen services.

10 of the 10 most competitive countries in the world run SAP solutions. Source: World Economic Forum, Global Competitiveness Report 2013–2014 SAP Image ID # 273473

SAP Image ID # 272396 10 out of 10 countries with the lowest unemployment in the world run SAP solutions to improve their citizens’ lives. Source: Organization for Economic Co-operation and Development, Employment Rates

SAP Image ID # 273789 10 out of 10 countries with the highest quality of life in the world run SAP solutions to improve their citizens’ lives. Source: Aneki.com Rankings + Records, Countries with the Highest Quality of Life

10 of the 10 most innovative countries in the world run SAP solutions. SAP Image ID # 275044 10 of the 10 most innovative countries in the world run SAP solutions. Source: The Global Innovation Index 2013

SAP Image ID # 277252 10 of the 10 most competitive countries for travel and tourism in the world run SAP solutions. Source: World Economic Forum, The Travel & Tourism Competitiveness Report 2013

SAP Image ID # 272412 10 of the 10 cities with the highest quality of life in the world run SAP solutions. Source: Mercer, Quality of Living Survey

SAP Image ID # 275966 10 of the 10 cities with the highest institutional effectiveness in the world run SAP solutions. Source: Economist Intelligence Unit, Global City Competitiveness Benchmark

10 of the 10 most competitive cities in the world run SAP solutions. SAP Image ID # 275818 Boston (but just using it as pic of city 10 of the 10 most competitive cities in the world run SAP solutions. Source: Economist Intelligence Unit, Global City Competitiveness Benchmark

SAP Image ID # 275985 ; 10 of the 10 cities expected to be the most competitive in the world in 2025 run SAP solutions. Source: Economist Intelligence Unit, Hot Spots 2025 – Benchmark of future competitiveness of cities

10 of the 10 smartest cities in the world run SAP solutions. SAP Image ID # 274261 10 of the 10 smartest cities in the world run SAP solutions. Source: Fast Company-Co.EXIST, Top 10 Smart Cities On The Planet

10 of the 10 most resilient cities in the world run SAP solutions. SAP Image ID # 274967 10 of the 10 most resilient cities in the world run SAP solutions. Source: Grosvenor, Resilient Cities Research Report

10 of the 10 greenest cities in the world run SAP solutions. SAP Image ID # 275820 10 of the 10 greenest cities in the world run SAP solutions. Source: Dual Citizen, Global Green Economy Index

Appendix Regional Facts

SAP Image ID # 275813 More than 220 African public sector institutions are innovating with SAP solutions.

SAP Image ID # 275813 More than 1,500 Asian public sector institutions are innovating with SAP solutions.

SAP Image ID # 275813 More than 770 public sector institutions in Australia and New Zealand are innovating with SAP solutions.

SAP Image ID # 275813 More than 5,200 European public sector institutions are innovating with SAP solutions.

SAP Image ID # 275813 More than 770 Latin American public sector institutions are innovating with SAP solutions.

SAP Image ID # 275813 More than 7,200 North American public sector institutions are innovating with SAP solutions.

SAP Image ID # 273577 100% of the North American public service organizations in the Forbes Global 2000 are SAP customers.

Appendix Additional Facts – Examples Beyond the industry facts in this deck, there may be numerous other facts that could be valuable for your needs: Peripheral industry facts Solution and technology facts Company facts Regional facts The following slides are just a few examples to highlight the potential value of peripheral facts. You can find links to these facts and more information in the SAP JAM group SAP Fast Facts Central The SAP Jam group SAP Fast Facts Central is the best forum to initiate fact discussions or questions. If you have issues with the site or need more information on the industry fact sets, please contact peter.johnson@sap.com. Link to SAP Fast Facts Central: https://jam4.sapjam.com/#groups/about_page/7HSZH4Kc40TcUD2FGPafwu

97 of the 100 top universities in the world run SAP solutions. SAP Image ID # 275973 97 of the 100 top universities in the world run SAP solutions. Source: Times Higher Education, World University Ranking 2013–2014

74% of the world’s transaction revenue SAP Image ID #275317 74% of the world’s transaction revenue touches an SAP system.

SAP connects more than 1.9 million companies in 190 countries in the Ariba Network, the world’s largest business-to-business network.

SAP Image ID #272145 SAP helps reliably reach more than 97% of the world’s wireless subscribers through text messaging.

SAP Image ID #274258 SAP HANA can increase analysis speed by more than 10,000x, equal to walking from California to New York in 6 minutes.

87% of the companies in the Forbes Global 2000 are SAP customers. SAP Image ID # 274673 87% of the companies in the Forbes Global 2000 are SAP customers.

$70 trillion in assets. Our global banking customers manage more than Image ID #272299 SAP Image ID # 272299 Our global banking customers manage more than $70 trillion in assets. note: $ currency amount is in USD

Regional Facts Assets Managed by Regional Banking Customers Germany: €4.6T Canada: C$3.6T UK: £5.5T Russia: 15.1T (RUB) North America: US$13.7T Europe: €23.3T Asia: US$20.9T USA: US$10.2T Japan: ¥342 (JPY) China: ¥82 (CNY) Middle East: US$1.6T France: €4.7T Mexico: Mex$1.2T India: Rs.52T (INR) Latin America: US$1.7T Africa: $272B USD Southeast Asia: US$1.3T Brazil: R$3.1T (BRL) Australia: A$3.1T Source: Forbes Global 2000, independent company research; SAP customer database, June 2013 Abbreviations: B = billion; T = trillion

SAP Image ID # 274366 100% of the healthcare providers in the Forbes Global 2000 are SAP customers.