Hot buffet and networking 8pm Add agenda Programme 7.30pm Hot buffet and networking 8pm Introduction of topic and session plan – Prof. Nick Harding 8.10pm Local Spotlight on Leadership – Dr Barbara King, Clinical Accountable Officer, Birmingham CrossCity CCG 9pm Dr Sam Finnikin interviews Prof. David Haslam, Chair of NICE 9.55pm Conclusions and learning – Prof. Nick Harding

Influencing for results Welcome Prof. Nick Harding OBE Course Facilitator

Take part in our Twitter Wall Practicalities   Toilets Fire drills Take part in our Twitter Wall #clinicalleaders

Course structure Local clinical leader National leadership interview Discussion about leadership topic Reflection forms Putting it in action – 360 degree feedback

Innovative Fun Holding to account Fascinating You told us the last session was….

What you will do differently… Take 360 appraisals more seriously Challenge what I think is wrong Identify strengths within the team Work on developing the capabilities of myself and staff Start making time to implement change If it takes five minutes – do it now What you will do differently…

Influencing for results Dr Barbara King GP Clinical Accountable Officer Birmingham CrossCity CCG

Back to school

How to be effective The Art of Storytelling Storytelling is a unique human skill shared between people, and is one of our oldest art forms. It brings words and the world to life, stimulates the imagination, and builds a sense of community between tellers and listeners.

Why a story? An audience A beginning A middle An end

Audience (stakeholders) Building relationships Building trust Building confidence Know who they are

Stakeholder mapping

Short test to take you back “There was a boy called Eustace Clarence Scrubb, and he almost deserved it.” “In my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since. ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’”

Answers – but no prizes The Voyage of the Dawn Treader by C.S. Lewis The Great Gatsby by F. Scott Fitzgerald

Beginning The why Creating the rationale Deal in evidence, not anecdote (although sometimes that can be useful Listen and understand the perspectives of others

Points of agreement Need to find them Often centre around better patient care Quality is more of a driver for change than money Focus discussions Build the case collaboratively with others Be prepared to move Spend time on this

The middle The what Describing what the change will look like in detail Need to look at it from all angles and understand the impact What specifically will change? What will be better?

The middle continued The how How does this happen? Who needs to be involved?

The End The when Clear timescales for delivery agreed, and then delivered on A review and a satisfactory conclusion

“The knife came down, missing him by inches, and he took off.” “But wherever they go, and whatever happens to them on the way, in that enchanted place on the top of the Forest, a little boy and his Bear will always be playing.” “It is a far, far better thing that I do, than I have ever done; it is a far, far better rest that I go to than I have ever known.”

Joseph Heller, Catch-22 (1961) A. A. Milne, The House at Pooh Corner (1928) Charles Dickens, A Tale of Two Cities (1859)

The ending of a story or novel forms the reader’s final impression of what they have read. An effective ending seals the reader’s satisfaction with your piece. It leaves them thinking and maybe talking about it long after they have finished reading.

But in case it sounds easy!!! Changing historical approaches isn’t Building relationships takes time Putting aside organisational bias is hard – even for GPs

Reflection questions How can you adapt your communication to the needs and concerns of different groups? What are the challenges of this? How can you use your indirect influence and partnerships across organisations to build wide support for ideas? How do you create shared agendas with key stakeholders? Turn to the person next to you and give some examples of teams that you are currently part of.

An interview with… Prof. David Haslam Chair NICE

Thursday 21st July