Beacon Station Scheme Philip Webb & Iain Hardcastle Performance Review Team phil.webb@hantsfire.gov.uk iain.hardcastle@hantsfire.gov.uk May 2009

Beacon Station Scheme History :- Need to improve productivity Need to increase efficiency Need to reduce carbon footprint Need to embed performance management into culture of HFRS Shift changes – move to 12 hour shifts

Beacon Station Scheme Introduced in April 2008 Aim: To improve the overall performance of the Service to enable it to better deliver the Service Plan; and to ensure there is a clear customer focus and commitment to excellence in all our activities.

Beacon Station Scheme Beacon Station Status Indicators: Target Loss/ theft of PPE zero Completed Home Fire Safety visits (WT only) 100% Vehicle accidents (low speed) zero Short term sickness (WT only) 4.8 days Completed workplace assessments 100%

Beacon Station Scheme Beacon Station Status Indicators (cont’d) Target IRS process completed in 14 days 100% Station energy usage below 3 year average Compliance with Working Time Directive PDR process Turn out times WT–1 min/ RDS–5 mins Completed PDRs 95% Appliance availability (RDS only) 100%

Beacon Station Scheme Pre-requirement for introduction: Access to accurate performance information on all levels Accountability and responsibility Devolved budgets Focus on outcomes instead of outputs

Beacon Station Scheme Publicity: “Performance Matters” publication includes highlights of performance Routine Notice Managers’ Seminars HFRS Celebrating Success event Service Delivery (Performance Management Group)

Beacon Station Scheme Reward Menu Arrangement of cover for Xmas (WDS only) One day’s extra leave Flexible Working Routines Recognition of merit (certificate) Team linking/ development day Recognition of Achievement (HFRS Celebrating Success event) £5,000 extra to spend on fabric and furniture on stations

Achievement of Beacon Status Beacon Station Scheme Anticipated outcome + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++ + + ++ + + + + Achievement of Beacon Status

Beacon Station Scheme Actual outcomes include: Turnout times improving Station altering accommodation arrangements Sickness down by almost 50% Energy consumption reducing Significant reduction in missing kit

Beacon Station Scheme Next Steps: Review indicators and targets Introduce Beacon Department scheme

Beacon Station Performance Indicators Beacon Station Scheme Beacon Station Performance Indicators

Beacon Station Scheme

Beacon Station Scheme County level Hampshire

Beacon Station Scheme Group level Basingstoke group

Beacon Station Scheme Station level Basingstoke station

Beacon Station Scheme Watch level Basingstoke blue watch sickness

Beacon Station Scheme Previous Performance

Beacon Station Scheme Commentaries

. . . or was it really that bad? Beacon Station Scheme Any questions? . . . or was it really that bad?