9.01 Summarize factors of interpersonal relationships

Concept of human relations and importance to SEM Involves getting along with _________ Teamwork People working together to achieve common _______

Personal traits necessary to enhance interpersonal relations Friendliness Getting ______ with others Courtesy Having ______manners and polite demeanor

Personal traits necessary to enhance interpersonal relations ________ behavior Demonstrating honesty, integrity and fairness Creativity Using ones __________ to be original and inventive

Personal traits necessary to enhance interpersonal relations Initiative Being _____ -motivated to start a task without being asked Responsibility Being accountable for ones own ________ and resulting consequences

Personal traits necessary to enhance interpersonal relations Attitude Disposition _______ people and situation Self-control _______ to slow anger and behave in disciplined way, not impulsive

Personal traits necessary to enhance interpersonal relations Self-awareness Knowing _____ strengths and weaknesses Willingness to change _______ to criticism or changes in environment

Personal traits necessary to enhance interpersonal relations Self-esteem Self-respect or valuing ones personal _______ Empathy _______________ another person’s situation or feelings

Personal traits necessary to enhance interpersonal relations Assertiveness Having the _________ to stand up for beliefs, ideas or rights Time management Budgeting _______ and respecting deadlines

Personal traits necessary to enhance interpersonal relations Goal setting Planning for the ________

Factors that facilitate successful teamwork Train employees Each _____ employee must know how to the task Existing employees need continuous education and training to _______ knowledge, skills and efficiency

Factors that facilitate successful teamwork Establish goals Company should ______ how it will accomplish goals and objectives All team members should be committed to reaching company’s ______ and _________

Factors that facilitate successful teamwork Delegate responsibility ______ roles and duties Make agreements for commitment to quality of ______

Factors that facilitate successful teamwork Evaluate performance Evaluate individual employee _____________ Evaluate whether or not company goals and objectives are _________

Factors that facilitate successful teamwork Communicate Management should _______ open and effective channels of communication ________ to customers may result in new products or better customer service and satisfaction