Human Resource Selection, 8e

Slides:



Advertisements
Similar presentations
Job Analysis Background Research 1)Organizational charts (e.g., how the job is connected to other positions and where it is located in the overall company)
Advertisements

Chapter 4 Job Analysis Discuss the nature of job analysis, including what it is and how it’s used. Use at least three methods of collecting job analysis.
Job Analysis In HR Selection
Job Analysis and Rewards
© 2010 Cengage Learning. Atomic Dog is a trademark used herein under license. All rights reserved. Chapter 4 Analyzing Jobs.
3 Chapter Needs Assessment.
Job Analysis and Competency Models
Personality, 9e Jerry M. Burger
Job Analysis: How to Figure Out What the Job Actually Entails Despite What the 30-Year-Old Job Description Says How to Figure Out What the Job Actually.
DEFINING JOB PERFORMANCE AND ITS RELATIONSHIP TO ASSESSMENTS.
Chapter 4 – Strategic Job Analysis and Competency Modeling
© 2008 by Prentice Hall4-1 Human Resource Management Chapter 4 JOB ANALYSIS, STRATEGIC PLANNING, AND HUMAN RESOURCE PLANNING.
© 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Chapter 3 Needs Assessment
Conducting a Job Analysis to Establish the Examination Content Domain Patricia M. Muenzen Associate Director of Research Programs Professional Examination.
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license.
Chapter 5 Selection Objectives and goals Selection Procedures
Job Analysis. - process used to gather information about a job in order to determine the duties and nature of that job as well as the appropriate KSAs.
Chapter 4 Analyzing Jobs.
Human Resources Selection.
EFFECTIVENESS OF TRAINING Group 5. Effectiveness of Training  What is “effectiveness of training”? Effectiveness means producing an intended result.
MANA 4328 Dr. George Benson Job Analysis 1 MANA 4328 Dr. George Benson 1.
Chapter 5 Job Analysis.
A COMPETENCY APPROACH TO HUMAN RESOURCE MANAGEMENT
Copyright © 2012 by Cengage Learning. All rights reserved.5- 1 Chapter 5 Information for Making Human Resource Decisions Prepared by Joseph Mosca Monmouth.
© 2010 Cengage Learning. Atomic Dog is a trademark used herein under license. All rights reserved. Chapter 4 Analyzing Jobs.
© 2000 by South-Western College Publishing Human Resource Management, 2/E, Lawrence S. Kleiman 4-1 Chapter 4 Analyzing Jobs.
CHAPTER 3 Job Analysis Introduction to Industrial/Organizational Psychology by Ronald Riggio.
I/O Psychology “Job Analysis” Hardianto Iridiastadi, Ph.D.
Recruitment, Retention, Selection Development and Retention of Personnel Educ 567 Summer 2009 Thomas DiPaola, Ph.D.
Job Analysis. The process of collecting and organizing information about jobs performed in the organization and the principle elements involved in performing.
Job Analysis (Session Four) Jayendra Rimal. What is Job Analysis & its Uses The procedure for determining the critical knowledge, abilities, skill and.
Presented by John Versluis What is Assessment? The Career and Technology Education and Training Framework.
Copyright ©2016 Cengage Learning. All Rights Reserved
Conduct a Job Analysis Project
Clarasia Monica Siera Zahra
Standards for Decision Making
JOB ANALYSIS.
3 Chapter Needs Assessment.
Small Business Management, 18e
Job Analysis Chapter 4 Md. Al-Amin.
The Most Effective Tool to Measure SOFT SKILLS
6 Selecting Employees and Placing Them in Jobs
Classroom Assessment A Practical Guide for Educators by Craig A
Job Analysis Chapter 4.
Chapter 4 Job Analysis © 2014 by McGraw-Hill Education.  This is proprietary material solely for authorized instructor use. Not authorized for sale or.
Unit II JOB ANALYSIS AND DESIGN & HUMAN RESOURCE PLANNING
Human Resource Management
Human Resource Selection, 8e
Human Resource Selection, 8e
MGT 6550: Talent Acquisition & Retention
MANAGEMENT Part Six: The Controlling Process
Chapter 11 Managing Human Resource Systems
Chapter Six Training Evaluation.
Cornerstones of Managerial Accounting, 5e
© 2012 The McGraw-Hill Companies, Inc.
Chapter 4: Job Design and Job Analysis
Job Analysis Chapter 5.
Job Analysis and Job Evaluation
Introduction to Industrial/Organizational Psychology by Ronald Riggio
5 6 Selecting Employees C H A P T E R Training Employees
Job Analysis Prof Srividya Iyengar.
Job Analysis and Job Design
Job Analysis CHAPTER FOUR Screen graphics created by:
Principles of Marketing
Job analysis and Job design
Introduction to Industrial/Organizational Psychology by Ronald Riggio
Introduction to Industrial/Organizational Psychology by Ronald Riggio
Job Analysis Chapter 4 Md. Al-Amin.
Category Manager Assessment & Selection Orientation
Presentation transcript:

Human Resource Selection, 8e Gatewood Human Resource Selection, 8e © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis in Human Resource Selection Chapter 3 © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis: A Definition and Role in HR Selection A purposeful, systematic process for collecting information on the important work-related aspects of a job Some aspects include: 1. Work activities – what a worker does, how, why & when these activities are conducted 2. Tools and equipment used in performing work activities © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis: A Definition and Role in HR Selection (2) Some aspects include: (cont.) 3. Context of the work environment, such as work schedule or physical working conditions 4. Requirements of personnel performing the job, such as knowledge, skills, abilities, personality characteristics, or other specifications (we refer to these various requirements as WRCs) © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis: A Definition and Role in HR Selection (3) Job analysis data help to: 1. Identify employee specifications or WRCs necessary for success on a job 2. Select or develop selectin procedures that assess these important applicant WRCs to forecast those job candidates likely to succeed 3. Develop criteria or standards of job performance that represent employee job success © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.1 – Role of Job Analysis in Human Resource Selection © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis… - Growth in Job Analysis In past four decades, employers have given considerable attention to job analysis, because: Jobs are not static entities; the nature of the job changes with technology, seasons, etc. Uniform Guidelines on Employee Selection Procedures have had a significant effect Professional standards have also emphasized the important role of job analysis in HR Selection Programs © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis… - Legal Issues in Job Analysis Title VII prohibits discrimination in employment because of race, sex, color, religion or national origin Key Court Cases re Job Analysis: Griggs v. Duke Power Co., U.S. Supreme Court Selection standards used without meaningful study of their relationship to job-performance ability Albermarle Paper Co. v. Moody, U.S. Supreme Ct Court criticized the lack of a job analysis in a validation study © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis… - Legal Issues in Job Analysis (2) Thompson review of court cases found: 1. Job analysis is mandatory and must be for the job for which selection procedures are used 2. Analysis of the job should be in writing 3. Job Analysts should describe in detail the job analysis procedures used 4. Knowledgeable job analysts should collect job data from a variety of current sources © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis… - Legal Issues in Job Analysis (3) Thompson review of court cases found: 5. Sample size of individuals serving as subject matter experts (SMEs) should be large and representative of the jobs for which the selection procedures are used. 6. Tasks, duties and activities should be included 7. The most important tasks should be represented in the selection procedures 8. Competency levels of work performance for entry-level jobs should be specified © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis… - Legal Issues in Job Analysis (4) Thompson review of court cases found: 9. WRCs including knowledge, skills, and abilities should be specified, particularly if a content validation strategy is used Federal Guidelines on Employee Selection Uniform Guidelines agreed to by EEOC, Dept. of Justice , Dept. of Labor, Civil Service Comm. Many recent cases alleging discriminatory impact because of inferences made during human judgment of job analysis data © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis… - Collecting Job Information The role of job analysis in HR selection is to identify the requisite WRCs, and translate them into tests, interviews, etc. The process requires judgments of inferences at several points, as shown in Figure 3.2 1. data used to infer employee specifications 2. content of selection procedures that reflect identified specifications © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.2 – Points of Inference in the Job Analysis… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

A Survey of Job Analysis Methods Some methods in frequent use now: A) Job analysis interviews B) Job analysis questionnaires (including task analysis inventories) C) Critical Incidents Technique D) SME or job expert workshops Many others © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Interviews Description Interview frequently used method of job analysis, meeting many purposes Consists of trained analyst asking questions about duties and responsibilities, WRCs required, and conditions of employment Typically involves group or individual interviews with incumbents and supervisors (SMEs – subject matter experts – because of their familiarity with the jobs) © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Interviews (2) A job analysis interview typically performed for one of these reasons: 1. To collect job information that will serve as the basis for developing other measures, such as a questionnaire 2. To clarify or verify information collected previously through other methods 3. To provide a method, preferably as one of several used, for collecting relevant job data for developing a selection system © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Interviews – Considerations on Applicability The interview is applicable to a variety of jobs, including those primarily physical or primarily mental An effective interview requires that it be planned in detail State the objectives of the interview Individuals to be interviewed Questions and means for recording answers Who will conduct interviews © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.3 – Example… Job Analysis Interview Schedule… (1) © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.3 – Example… Job Analysis Interview Schedule… (2) © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Interviews – An Example Interview to identify critical job tasks: 1. What the worker does, by using a specific action verb that introduces the task statement 2. To whom or what he or she does it, by stating the object of the verb 3. What is produced, by expressing the expected output of the action 4. What materials, tools, procedures, or equipment are used Use description to write task statements © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Table 3.1 – …Interview Content to Develop Task Statement © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Interviews – Limitations… A lack of standardization Limited possibilities to interview large numbers of respondents Time & labor intensive; not cost efficient Legal requirements may be unmet Interviewer may have to track through entire job in specific detail; requires skill Information may be distorted © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.5 – Guidelines for …a Job Analysis Interview © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Questionnaires Description Questionnaire is distributed to respondents in person, by mail or email, or link to a website It lists activities or tasks, tools and equipment used to perform the job, working conditions and WRCs incumbents must possess Participants make some form of judgment about that information, often with a rating Questionnaires may be tailored or prefabricated © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Questionnaires – The Task Analysis Inventory A survey that lists tasks on which respondents make some form of judgment Ratings may include a task rating scale, such as frequency of task performance Usually concerns only one job Completed by job incumbents Supervisors may do so if they have current knowledge about the job Historically, widely used in military settings © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Questionnaires – The Nature of Task Inventories A task inventory often contains 3 major types of information: Background information on respondents Demographic information helpful for legal questions Listing of job tasks with rating scales Other or miscellaneous information Information on respondents and the employing organization © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.6 – A Condensed Example of a Task Analysis Inventory © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Table 3.2 – Summary of Steps…for Developing Task Analysis Inventory © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.7 – Example … Identifying Important Job Tasks © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Job Analysis Questionnaires – Advantages & Disadvantages… Task inventories are an efficient means of collecting data from large numbers, even if geographically dispersed Lead to quantifying job analysis data, most valuable in determining core requirements Disadvantages: Costly, time-consuming; motivation may lag Respondents must be representative of workforce, or cannot generalize © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Critical Incident Technique Description Requires development of behavioral statements developed by supervisors and other SMEs Based on direct observation or memory, describing incidents of good and poor work behaviors Statements describe behaviors that distinguish successful from unsuccessful work performance These components of the job are a basis for developing descriptive information about a job © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Critical Incident Technique – Application of Critical Incidents The technique serves a variety of selection purposes; Implementing the method requires: 1. Selecting the method for critical incidents collection 2. Selecting panel of job experts 3. Gathering critical incidents 4. Rating and classifying critical incidents into job dimensions © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Critical Incident Technique – Advantages and Disadvantages… Information elicited is behavioral, not trait based Information is “critical,” so represents important aspects of the job Disadvantages Incidents don’t represent the full job Process is labor intensive, and results often situation specific Doubtful that the information is transferable from one situation to another © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Critical Incident Technique – Integrating a Task Analysis Inventory… To develop an interview integrating a task analysis inventory and critical incident: 1. Identify important job tasks 2. identify important WRCs 3. Show critical job task and WRC info to SMEs 4. Rewrite the critical incident into a selection interview question 5. develop a key for scoring responses to the interview question © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.8 – Use of Critical Incident for Developing ..Question © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Critical Incident Technique – SME Workshops Description: Consist of groups or panels of 10-20 job incumbents who work with a group leader to produce a job analysis; to prepare: 1. Select and prepare SMEs 2. Identify and rate job tasks 3. Identify and rate WRCs 4. Judge selection measure, job content relevance © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Table 3.3 – Approximate Numbers of Participants Needed… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Incorporating Job Analysis Results in Selection Procedures: A Cookbook How do we take the information collected and develop or choose selection procedures? Job analysis results determine the relevant WRCs needed for effective performance These WRCs serve as the basis for constructing or choosing needed selection procedures © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs Employers use both direct and indirect methods Indirect – use specific steps to break down large inferential leaps involved in deriving critical WRCs from job tasks Direct – require larger inferential leaps because SMEs simply rate the importance of WRCs listed on a survey for an entire job, not each individual task WRCs are useful only if accurate, complete © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3. 9 – Examples, SME Rating Scales & Screens. Identifying Figure 3.9 – Examples, SME Rating Scales & Screens..Identifying..WRCs (1) © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3. 9 – Examples, SME Rating Scales & Screens. Identifying Figure 3.9 – Examples, SME Rating Scales & Screens..Identifying..WRCs (2) © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs – Determining Employee WRCs These sequential steps specify WRCs: 1. Identifying job tasks and work behaviors 2. Rating importance of job tasks & work behaviors 3. Specifying WRCs necessary for successful job performance 4. Rating importance of identified WRCs 5. Linking important WRCs to important job tasks and work behaviors 6. Developing … a selection plan © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.10 – Example of a Work Behavior & Associated Task Statement © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.11 – Example, Rating Scales Used To Rate a Work Behavior… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.12 – Examples, Knowledge, Skills and Abilities Statements… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.13 – Examples, Typical Rating Scales Used in Rating WRCs © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.14 – SMEs’ Average Ratings of Abbreviated Job Tasks… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.15 – SMEs’ Average Ratings of Abbreviated WRCs… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.16 – Mean Ratings of WRC Importance Linked to Task … © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.17 – Summary of WRC Tabulations for …Content Areas… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.18 – WRC Content Areas Identified for Measurement… © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs – Determining Relative Importance WRCs Some WRCs more important than others for job success; to determine which: SMEs might complete a survey A questionnaire might list essential WRCs previously identified; respondents assign a relative importance weight from 0 to 100 Simply multiply our WCs’ importance ratings by the task importance ratings for those tasks © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs – Choosing Selection Procedures…WRCs An HR decision-maker choosing a selection measure should ask these types of questions: 1. Have job applicants demonstrated past behaviors or had experiences before taking the job that are associated with successful performance of the tasks of the job? © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs – Choosing Selection Procedures…WRCs An HR decision-maker should ask: (2) 2. Can job applicants be observed performing the job or part of it? Is there a means for simulating the job in a test situation that is likely to require important behaviors as defined by the job? If so, is there a practical way of measuring simulated work performance? 3. Would a written test be best for examining worker requirements in terms of eliciting desired reactions and providing practical scoring? © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs – Choosing Selection Procedures…WRCs An HR decision-maker should ask: (3) 4. Would giving job applicants an opportunity to express themselves orally through an interview cover job requirements that might go unassessed using other means? 5. Can the assessment method produce reliable and valid data for evaluating job applicants’ possession of a WRC? 6. Is it practical and within our resources to use a particular method for measuring a WRC? © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Identifying Employee WRCs – An Example Selection Plan… When developing employee specifications, research seems to suggest that: 1. A structured, systematic approach should be used to reduce the size of inferential leaps 2. Incumbents can reliably and validly rate the specifications for their position when the specs deal with specific, observable job descriptors 3. Ratings of more abstract traits are improved when raters are properly trained using methods such as frame-of-reference training © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Figure 3.19 – Example, Selection Plan for Job of HR Selection Analyst © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Employee Specs for Jobs About to Change or Yet to be Created The methods consists of: 1. An analysis of the job is made to identify current tasks and WRCs 2. SMEs (job incumbents, supervisors, managers) are assembled in a workshop to discuss how future issues (technological change)are likely to affect the job © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Employee Specs for Jobs About to Change or Yet to be Created (2) The methods consists of: (2) 3. Information on expected future tasks and WRCs is collected from those knowledgeable about these expected job changes 4. Differences between present and future judgments about the job are identified to isolate those tasks and WRCs for which the greatest change is anticipated. This task and WRC information serves as the basis for selecting incumbents in a job that does not currently exist © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.

Conclusion Robert Guion, commenting on the amount of detail and comprehensiveness of job analysis information required in HR selection said: The level of detail desired may also be determined by the likelihood of litigation. Prudent personnel researchers attend not only to the best wisdom of their profession but to the realities of the courtroom. In a specific situation, a detailed job analysis may not be necessary technically, but failure to have evidence of an “adequate” job analysis, in the view of the trial judge, may result in an adverse decision in court. © 2017 Cengage Learning® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.